Leroy Merlin España Reviews 

Leroy Merlin Torrevieja (habaneras) renovated my bathroom and the result exceeded all my expectations.🌟 It turned out absolutely beautiful, they kept the timeline, and they updated me continuously throughout the renovation — which was especially important since we weren’t on site. Fantastic communication, excellent service, and a stunning new bathroom. I can warmly recommend the team at habaneras Leroy Merlin Torrevieja Habaneras who helped me with this — I’m beyond satisfied! Big shout out to Elsa and Santiago!🌟🌟🌟

Many orders in the past, customer of long standing, but when trying to return online order for the very first time, reason item delivered in wrong colour! ...madness,constant disinformation, laconic responses, refund still pending - 20 days already!!!

-Nº de incidencia: 2650762
-Nº de pedido: 25299L46517

Here's a quick story... one time they say I can return directly to the store, another time they say I can't because it's an online order. I waited two weeks for the courier to pick it up, and now they're telling me they have no information that the item has been returned. Despite contacting customer service via email, phone call and WhatsApp, still nothing... unbelievable!!!

Ordered items from them for the kitchen
The largest being an oven
Delivery charge for delivery of all items even though we only did it because of large item. We could have taken small items with us. Then we get a call that oven is not available so we can have a refund but not for delivery charge as they delivered the smaller items
What a con

Brilliant customer service via WhatsApp, quick response. Query resolved and easy to translate conversation!

A complete bunch of R soles,how can they keep trading ?. Went to Spain for a fortnight to fit as kitchen in new apartment.LM took my order and told me it would be delivered in a week, we wentto the apartment 35kms away and waited all day...Nothing, back to the stores, apolergese etc and a new date 2 days later, and a promised a delivery before 11am, I chased this at 10:50 only to be told there would be 2 items not delivered as damaged, and would take another week before they could replace.We cancelled the order went back to the store and got a refund.a complete waste of a fortnight in Spain,and the apartment still has No kitchen..About time LM was closed down.Not fit for purpose.If I could give no stars I would.

Leroy Merlin use SEUR as their delivery company, look at their reviews, unbelievable how a company like that exists. Needless to say I didn't receive the product. I eventually received a refund, luckily, as SEUR told them it had been delivered. Why is ordering online in Spain so shit?

Avoid!!!!
Bought a bespoke window and paid extra for an external sill. It arrived without end profile caps. Several emails later, I got a reply stating that they don't provide them and that I should fit the sill into the wall. This coming from a customer service agent, not a construction professional...

They hide extra costs but only reveal them after you have purchased something for installation. I purchased a sink online and now all these extra costs are appearing that were not clearly disclosed at the time of purchase.

Appalling service. Waited 6 weeks to be sent the wrong window. All you get are automated responses that don’t resolve the problem. The routine response is they tried to contact you, case closed, start again. Instead of collecting and sending the correct window it’s treated as if it were a standard return and refund. No offer to correct the situation and send the correct window. So if I ever get my refund having already had the wrong window collected I am back where I started 2 months ago and have to reorder.

Myself and husband went into store and ordered a bespoke size external door to open both sides and 2 windows. We found an employer that spoke good English and we told him all our requirements. Printed off the paper work and I checked measurements etc but what I didn’t check was the description as I don’t understand written Spanish or speak very much at present. I signed as I saw all the measurements were correct. When I received the order he in fact ordered us a balcony door which only opens from one side ! We went straight to the store to try and resolve the problem. I spoke with someone who understood me and they said they would rectify for free as it was their mistake. Anyway after they put everything through with the new correct details their supervisor said no I’d have to pay again. We’re not talking a couple of hundred we’re talking nearly 900 euros. This is after I was told they would do it for free. The young gentleman who served me was so apologetic saying he thought it was unfair I had to pay again. I’ve actually spent 1000’s of euros in this store renovating my villa and for the supervisor to just say NO has really upset me. She didn’t even give any solution to how we could maybe adapt it for any help what so ever. I just feel it’s such bad customer service. On the other hand the young chap has been trying to help but without success. So I am now left with a balcony door so we can only exit from the inside and can’t get back in. Leroy have lost a very good returning customer.

I had two fitted wardrobes fitted by Leroy Merlin, La Zenia. They were guaranteed for three years. One of the wardrobes started to fall apart. I went into Leroy Merlin to report this and they said a fitter would come to have a look at the wardrobe then do the alterations to make it perfect.
I received an email from the intallers who said the installation wasn't part of the guarantee which is ridiculous.
I won't go back to Leroy Merlin for anything else as I feel they couldn't be bothered to rectify the bad installation.

Generally the shops are great to find what you need, but the number of times I have ordered something online and one or more parts are either damaged or missing is completely unacceptable for such a big company.
For example, at the moment I am waiting to install a kitchen that I recently bought, but it did not contain the door hinges or wall brackets (which the product states are included). I reported this 3 weeks ago and have heard nothing, this gives an idea of how useless their customer service is.

Terrible Experience – Do Not Buy from Leroy Merlin / Direct Comfort/Viggen Komfort

I purchased a mattress from Leroy Merlin (Direct Comfort/Viggen Komfort brand) and it has been one of the worst buying experiences I’ve ever had. The mattress itself is unbelievably hard and extremely uncomfortable. When I tried to return it under their so-called 30-day return policy, I quickly learned that this “policy” is misleading.

To return the mattress, I was told I needed to send an email, fill out forms, and then pay for the shipping myself. On top of that, I was expected to somehow repackage the mattress—something that is practically impossible once it has expanded out of the original box. The shipping cost alone would be about the same price as the mattress, making the return policy completely useless.

This is not real customer service. They do not stand by their products or their promises, and they make it nearly impossible to exercise the return policy they advertise. I am now stuck with a terrible mattress and no real options.

Save yourself the headache and avoid buying from Leroy Merlin or Direct Comfort/Viggen Komfort.

I bought two sun loungers for my elderly mother's home in Villamartin, Orihuela, and while the products themselves are absolutely fine, the cost and execution of delivery was woefully subpar.

A €55 delivery charge was applied, despite my mother's house being only two miles away, and I've just found out that the delivery men would not carry the loungers to her solarium for her. The solarium is only one set of stairs above her bungalow, and instead, they left the loungers in her front garden.

To put this in context, my mother is 80 years old, 5'2", and quite frail… she has absolutely no chance of moving the loungers on her own and for me, this would have been a twenty second piece of help that would have avoided a bad review. Whether in the T&Cs or not, it would have been the right thing to do.

She had asked them if they would move the loungers for her and was flatly told no. This is a terrible service that puts LM in an extremely bad light and will absolutely make me think twice about using them again.

joder! i hate leroy merlin Bahia de Cadiz, and their website. I am not allowed to review half the things ive bought. And i just bought an expensive ceiling fan... it has serious design flaws, and needed lots of repairs. their website is a joke. their store is a joke. its been badly run for decades. why, oh why, hasnt the rubbish management been replaced ?! (the jerez branch is worlds apart!)

We trusted Leroy Merlin with our bathroom project and we are so glad we did! This was a complete renovation including the removal of all tiling and sanitary wear. Our planner was so patient, inspirational and knowledgeable, she listened to us and designed an absolutely fabulous bathroom for us. We are truly grateful to her. The project manager was attentive and efficient, we couldn't have done it without him. Everything we needed for the project arrived on time with no hitches. The team of fitters were incredible, they started and completed the job within the agreed time frame. We can truly say they are skilled craftsmen, they produced first class workmanship covering plumbing, electrics, new ceiling and lighting, tiling, new WC, sink and basin, shower, shower screen and tray and all the accessories. Our home was left beautifully clean. Their attention to detail was outstanding, the team even went to the trouble of fitting the toilet roll holder with a toilet roll and a towel to the towel rail, beautiful finishing touches. We now have the bathroom of our dreams and as a result, we will be trusting Leroy Merlin with our whole house renovations. A big thank you to everyone involved.

We bought an awning from this company in San Pedro del Pinitar and they sent two men to measure up to install it. The men took €140 from u and very badly installed the awning. The manager in Leroy Merlin is saying that they did not send anybody. We have discovered that this is untrue. They subcontracted the job to Okoru who has since dismissed these men. They tried to conceal this from us so that they would not have to take responsibility.

The prices for instalations and never the correct price, and when someone is booked to come make measurements for installations they never call to confirm the time of the appointment or call at all. When I contacted the customer service centre, they apologise but don't do anything to help in any way. Such a shame as it used to be a good company

I ordered a new kitchen sink in the middle of August and was informed that they would deliver it on the 4th of September. Waited in all day...nothing...by the 6th of September still nothing. Called the customer service number to be told it would be delivered yesterday (Monday 8th September) waited in all day and still nothing. Had a plumber coming to fit it and have wasted his time. The website and help line telephone number is only in Spanish and you would think that with thousands of English speaking customers (not just British ex. pats) they could be a bit more helpful! Not the first time we have had delivery problems, we had a small shed delivered and the young guy was literally pushing the package along the floor as he did not have a trolley. My husband went to help him but was recovering from a heart attack which by helping the delivery driver made him unwell. We will not be purchasing anything else from Leroy Merlin! Order no. 25224L18388

Goods ordered online have not been delivered on the date i was given. No contact at all from Leroy Merlin or their couriers . I should not really be surprised i suppose because i have ordered items online from them before and on each occasion there were problems with delivery .