Leroy Merlin España Reviews 

WE purchased A new air conditioner from Leroy Merlin in November 2014. For the summer of 2015 the air con worked normally, but in the winter of 2015 to 2016 it would not opertae properly providing no heat only shutting down after a few minutes on. We went to Leroy Merlins store in Elche in mid December to ask for a service repair on the air conditioner. We left with only a verbal assurance someone would come by to repair the unit. Almost 1 month later and only after numerous phone calls did service techs arrive to do the repair. After about 30 minutes they said there was nothing they could do and that the manufacturer would need to come and repair the air con unit. nearly 2 months later 2 service prsons came to our residence and replaced the control board, according to them the problem was solved... Not 1 hour after they left - SAME PROBLEM! Shutting down and not working. What's Leroy Merlins answer to my requests to replace this lemon... You need to have the manufacturer solve the problem not us!! I call this Non-Existant customer satisfaction policy. THey really do not give a cr(p!! I will never shop at their store again.

Leroy Merlin Granada – extremely disappointing after-sales service.
I purchased a Nilfisk Premium pressure washer from Leroy Merlin less than a year ago. After only around 8 months of normal domestic use, the trigger gun developed a leak at the internal joint.
What should have been a simple warranty process has turned into an unnecessarily slow and frustrating experience.
I reported the fault and even offered to bring the part directly to the store for inspection, which would have been the quickest and simplest solution. Instead, I have been pushed between Leroy Merlin and the manufacturer while their internal processes drag on.
More than a week later, the machine is still unusable and no inspection has been arranged.
Under Spanish consumer law, defective products must be repaired or replaced within a reasonable time and without significant inconvenience to the customer.
Unfortunately, that is not what I have experienced here.
This is particularly disappointing given that I have spent many thousands of euros in this store over the last year while renovating my home. When something finally goes wrong with a product, the support simply is not there.
A premium product should not fail after a few months, and a retailer of this size should be able to organise a simple warranty inspection much faster than this.
At this point I am still waiting for the technical service to even contact me.
If you are considering buying expensive equipment from Leroy Merlin, just be aware that the real test is not when things work — it's when something goes wrong.

A home delivery order was returned by the carrier to Leroy Merlin in La Pobla de Valbonna. Within 24 hours they delivered it to me without having to contact them. An excellent service

We are beyond disappointed by the incompetence and the frankly scandalous handling of our kitchen installation by .

The photos speak for themselves. There is no proper silicone sealing between the countertop and the wall, leaving visible gaps where moisture can penetrate. The result? Blackening wood and mould formation. This is basic, elementary finishing work that any competent installer should get right.

On top of that:
– The sink is not installed flush with the countertop.
– Electrical outlets are crooked and not aligned.
– The tilework is uneven, poorly aligned with the cupboards, and does not finish flush with the worktop.

This is not a minor detail or a matter of “taste.” This is substandard workmanship.

Even more shocking is the response: after formally filing our complaint, Leroy Merlin informed us they will not take any action. Refusing to correct obvious installation faults shows a complete lack of accountability and respect for customers.

When you trust a large international company with your kitchen, you expect professionalism. What we experienced instead was carelessness, incompetence, and a refusal to take responsibility.

We strongly advise others to think very carefully before choosing this company.

Misha & Ramona

Succesful escalatie of nr 3812389
First recommandation at at telehone helpdesk!
First question : nr 1 , for English press one!
And change your attitude at the entrance of the return area of the shops!
There are " customer complaint forms " available.
Customers are not always " complaning " and wining!
Customers bring in your revenues!
Name it " Customer communication "
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March 1st.
Visited LM Murcia Sur a few days ago.
They had escalated my case .
The workers at LM were very helpfully.
I received from an English speaking member his direct phone number for assistance 👍
Btw , also at the locaties of Almeria and Huelva were helpfully.
I received an email from thee helpdesk that my Genergybox had been repaired and I can pick it up at Murcia Sur.

There response is terrible, their app and service is terrible, they don't reply to questions asked, they are terrible to deal with , not helpful at all

Very bad service
I been in the wood area waiting for more than 40mn
Was just one person there and working very slow don't care about people
Very bad service
It even hurt my heart to hear some European customers speaking badly about Spain.
Shame ,0 stars

We purchased a kitchen that was installed six months ago. Unfortunately, it came with a defectively installed cover panel. This has now finally been replaced, but afterwards the dishwasher and stove were left disconnected and had to be reconnected a week later by a different technician. Now we have water damage because the connections were installed incorrectly, and Leroy Merlin is demanding that we pay upfront before they will send a technician. On top of that, they are twisting the facts in their emails. A company cannot do anything worse than trying to shirk responsibility like this. Never again with this company!

I recently had my bathroom renovated by the team at Leroy Merlin La Zenia.
From planning to completion the service has been exceptional.
Lana from the bathroom planning department was helpful, professional and knowledgeable, and always available to help when needed. Rafa the project manager was very helpful and professional too.
The installation team worked hard and to a very high standard. They were polite and always pleasant.
I am very happy with the service and standard of work from everyone involved with this project.

Today we bought light fixtures from Leroy Merlin in Habaneras, Torrevieja. Employee KIKA deserves a big thumbs up for helping us install the item! We are very happy with him!

Spent over €3000 on a pellet stove and installation.
It developed a fault within the three years warranty.
They refuse send a technician to inspect,I stead are guessing what is wrong and saying the supposed fault isn't covered.
I got an independent technician who diagnosed a completely different fault to LM'S guess .
I'm now left with a large repair bill and a cold house over winter.
Do NOT purchase a pellet burner from Leroy Merlin.

Hello
I would like compliment two male advisors who assisted me today buying estufa de Lena Aduro 9-6.
I ended up buying from your Finestrat branch and the advisor was extremely helpful and knowledgeable. I did not know his name.
The advisor at Calpe, Jose Angel was also extremely helpful and knowledgeable.
Please thank both and thank you Leroy Merlin for employing such helpful staff that help English customers like myself with limited spainish language.
Kindest Regards Debra Bartlett.

Sent from my iPhone

ordered parts of a kitchen by phone, the money was taken out of the account and the order cancelled, no money was returned, I'm at 8 weeks now, imposible and only promisses.
Can´t recommend them

I ordered a sofa and carpet on January 4th from Leroy Merlin Sabadell, and I was expecting a delivery at the latest on January 25th. Today, on January 18th, I have received an email saying they are going to process my refund. No apologies, no explanation, no compensation. They are so unprofessional.

Purchased a furniture on their website.
Furniture is subcontracted to ok living.
Never received the delivery shipped DPD after over a month.
Leroy Merlin has NOT provided any support, hiding behind its supplier ok living.
DPD shipping is subcontracting the shipment too.
No one can be reached.
DO NOT TRUST LEROY MERLIN

We bought a Zibro LC 30. After trying it for a few days, and a persistent unpleasant odor, we tried to return it, but they refused.
The box was open when we bought it. A salesperson told us it was new. After opening it at home, there was a second manual for an older machine. The pump for filling it was missing, and there was a clear fluid in the tank, presumably kerosene. We returned the Zibro to the store, but they refused to take it back because I had used it. The fact that there was fluid in the tank when I bought it wasn't possible, according to them. They said everything was checked before sale.
I left the machine there without a refund, so they can sell it again. They won't be seeing me at Leroy Merlin again.
I'm very aware that this comment doesn't bother Leroy Merlin, but I wanted to mention it anyway.

ABSOLUTELY SHAMEFUL CUSTOMER SERVICE!!
Having purchased an estufa for just under 600€, I had occasion to cancel as I found my pipework installation would not accommodate it. I was prepared to pay a cancellation fee but for a deduction of 68€ shipping & packaging to be applied, I find excessive. Especially as it was never delivered!! However, it gets worse....the purchase was made on the Leroy Merlin website and they took the order and the money, but the supplier was Ferronconfort (who applied the deduction). My product was never delivered and I am still trying to get my refund. Ferronconfort say they will issue when the product is received??? What has this to do with me, it was never even delivered to me, so I can't be responsible for it's rerurn? Leroy Merlin insist it's nothing to do with them, even though they took the order and the money and Ferronconfort say Leroy Merlin will issue the refund. Leroy Merlin will do nothing but argue with me, the person online refuses to give their name or job title, nor will they involve a supervisor or manager. They are incredibly rude, unhelpful and incompetent. Now they won't talk to me, I go straight to virtual assistant! Never again will I use this company.

Leroy Merlin does not price match own stores!
Purchased 2 AC split units with the assurance they would match any price change/ price match since it was so close to Christmas/new year and various sales. Two weeks later the same AC units were on sale with a 75 Euro discount on the units in another Leroy Merlin store 20km away. Ask for the price match as promised but management said they would only price match there own store sales. What would have been nice if all Leroy Merlin stores priced matched the products sold in Leroy Merlin stores.

If I could score zero I would. Terrible customer service. I bought a gas water heater which was very dangerous and they keep either ignoring my messages, or keep passing me on to Cointra! (The manufacturer of the heater) Who don’t reply either.
Leroy Merlin - you were the point of sale, ultimately it is your responsibility!
Very, very poor.

Repeated failures, misleading products, and unacceptable service.
My experience with this retailer has been nothing short of disastrous. I ordered specific models and designs to fit perfectly with my renovation plans, yet time and again I received the wrong items. In one case, the instructions on the box were completely inaccurate, forcing me to tear down newly installed tiles and redo the entire setup at great expense. In another, I ordered a glass divider for a walk‑in shower but was sent a completely different panel that was useless and had to be thrown away.
The problems did not stop there. A toilet I purchased turned out to be an odd, non‑standard size, making it impossible to fit a smart seat. Delivery was slow, communication required repeated calls and emails, and returning items was pointless given the wasted time and complications involved.
This is not an isolated mistake—it is a repeated pattern. The majority of the items I bought for my bathroom renovation were either wrong, did not fit, or were simply unusable. The frustration is overwhelming, and the negligence and lack of professionalism are disgraceful.
Buyer beware: this company cannot be trusted. What should have been a renovation project turned into a series of failures, wasted money, and endless headaches.