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Leonidas Kensington Reviews 

473
•
TrustScore 5 out of 5

4.8

Chocolate Shop
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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the chocolates, for their excellent quality and delicious taste, often describing them as the best they've ever had. Many people highlight the prompt and efficient delivery service, noting quick arrival times and robust, careful packaging that ensures items arrive in perfect condition. Reviewers also appreciate the excellent customer service, finding the ordering process easy with clear communication and helpful staff. Customers are particularly pleased with the superb presentation, the wide variety and choice of products available, and the overall reliability of their purchases.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising the excellent quality and... See more

Quality

Customers had positive experiences with quality, consistently praising the chocolates as gorgeous,... See more

Delivery service

Consumers find the delivery service to be positive, with many reviewers consistently praising the prompt and... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Order

Reviewers express satisfaction with the ordering process, highlighting its ease and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service. Order delivered promptly (and I’m told the biscuits are delicious). And you answered my query about whether or not I had put the gift message in the correct place for it... See more

Company replied

Rated 5 out of 5 stars

The best chocolates ever. First discovered in Brussels! Introduced to my family. The manon cafe ones are my fave (they are the white ones). Then i used to buy them in Harrods and Selfridges. Now you... See more

Company replied

Rated 5 out of 5 stars

These chocolates are Christmas presents, and have not yet been tasted. The outer box was crushed in transit, but the actual boxes of chocolates inside were undamaged. A box of Leonidas chocolates... See more

Rated 5 out of 5 stars

Bought some chocolate from italy asking them to deliver to my daughter on a specific day/hour. I also asked them to kindly add a greeting card. they fully managed my asks with perfect accuracy!!! And... See more

Company replied

Company details

  1. Chocolate Shop
  2. Chocolate Artisan
  3. Chocolate Factory

Written by the company

Leonidas "The Prefered Belgian Chocolate" Boutique Belgian chocolatier

Contact info

4.8

Excellent

TrustScore 5 out of 5

473 reviews

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4.8

All reviews

(473)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

they’re braw!

it’s leonidas
they’re amazing (albeit not vegan friendly)

quick delivery, and all round amazing

29 June 2023
Rated 1 out of 5 stars

I ordered Non Alcoholic chocolates and…

I ordered Non Alcoholic chocolates and you sent chocs with alcohol. I sent a message as soon as i noticed and received a telephone call with profuse apologies. I received a further box a few days later. It was not the first time this has happened. At least Leonidas did their best to put things right.

27 June 2023
Rated 5 out of 5 stars

Best Belgian chocolates and great service

I’ve been buying these superb Belgian chocolates from Leonidas Kensington for several years now, both in person at the lovely little shop in Kensington arcade and online. The owners and staff are friendly and helpful and the online ordering service is prompt. An ideal gift to send someone for a special occasion.

14 May 2023
Rated 5 out of 5 stars

First class company

First class company. Even phoned me to check the delivery date was ok. Gorgeous individual boxes of chocolates. Perfect for my afternoon tea for 20.
5 star business will definitely be ordering again. Thank you

2 May 2023

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