Lens123.co.uk Reviews 33

They owe me 92 quid. I've tried to contect them through several channels (email, phone, chat, facebook), with no response. I genuinely missed the part where a prescription was needed to order lenses, as this is not the norm with other providers. They asked me for my prescription, and I told them I don't have it. After that i haven't heard a word, and even requested my money back via paypal. Not a single word. Next step is to go via my credit card provider.

took my money got no lens's have sent numerous emails and messages but had no response.i have also tried phoneing but number is disconected.i have now found an address so will be going to give them a visit.

Great service and quick delivery!
Ordering was quick and easy.
Thanks!

Superb service, no hassle delivery with very sturdy letter-box friendly packaging. Prices are extremely competitive and the customer service is second to none. Highly recommended.

Speedy delivery and high-quality product. We expecialy liked the free Skittles in the package. I hadn't had them in years and my German husband had never tried them. Two thumbs up!

Excellent service, very quick delivery and good quality contact lenses, really can't fault this company. Would definitely recommend to others

Found these contact lens so comfortable and delivery was so quick I would highly recommended from lens123 at a very good price too

Fantastic Service & Prompt Delivery.
Great quality contact lenses.
I am also delighted by the rapid response in answering my email queries.

Thanks

Fantastic and exceptional service
The product is exactly as described and loving the stylish glasses !

Would definitely recommend to friends and family

Thank you and keep up the great service

Amazing customer service. Would definately recommend this company. Send my order very fast

Horrid service. Purchased my lenses on a Saturday morning (paid for delivery) assuming that my items would come on Tuesday latest as other providers do so, but they didn’t come until Friday after I had to constantly call their phone line over 20/30 times on Monday and Tuesday to which on Wednesday they answered to say “we’re off on Monday and Tuesday”. You should really display that on your website. It wasn’t until I mentioned that I wanted my money back they got their act together and got a email an hour later saying my lenses have been sent. On top of that, my package came in a small damaged brown box that wasn’t even been closed properly. The lid was fully open without tape or some sort of adhesive to keep the goods together. Poor service and never shopping again here again. The reason I went to them was for the student discount and extra lenses, (only 5 lenses by the way) but that doesn’t make up for the poor service. Spend your money elsewhere.

Parcel arrived in time, as promised

Fantastic. Came quickly and I was only expecting 1 pair, I received 5!

Good communication with staff, received my branded lens samples, in good time and packaging.

Great service and product. Quick delivery. A+++

Great customer service

free trial lenses arrived as promised good communication from them

Great quick delivery, definelty would order from them again, great contacts too, thanks!