lens.me Reviews 3,667

I did not receive my contacts from the hub where they were shipped to. I emailed customer service and told them what was going on. They emailed me back right away. They told me they'd look into it and they did just that. Instead of waiting they sent replacement contacts and they arrived on time. Awesome customer service. I will order from here in the future.

Been ordering from Lens.me for years so this review is long overdue 🙈. Not only do they have such great contact lenses and products, but they have incredible customer service! Recently spoke to Dhessa is help me with my order and she was very quick, caring and attentive. Thank you so much, Dhessa!

I only get my contact lenses from them, because doctor offices always left me disappointed with their 2-3 weeks wait time to get my lenses but with Lens.me I can get them to me almost less than a week, and from Dubai at that! I’ve also ordered in the past some colored lenses, and they have such great selections of shades and prescriptions.

Overall a great company! With me, they have a loyal customer for life 💕

The shipping cost and time to get the lenses is too long vs what it used to be before COVID. I don’t mind paying shipping but receiving time needs to be improved.

the lenses are fantastic, i'm super happy with them. and the support team is so helpful as well, i felt very supported throughout the whole process. will definitely order again soon

Love the lenses I bought bought, always fast shipping and customer service is very helpful. I couldn’t remember which lenses I purchased, they looked up my last order for me.

Unfortunately.
I bought one batch of daily contacts cause they are made of a better material than yearly or monthly contacts, I thought. The color was not like the picture, but I can live with that. Though, it felt like sandpaper in the eyes and after only a few hours my vision became blurry. I removed them immediately but my vision didn't get clear afterwards either and they are still stinging. When I reached back I got these auto directed answers "You're not able to send it back cause you have used the lenses" (I got these many times without any compensation whatsoever. I used 1 out of 10 and they wasn't what I payed for. What I'm hesitant about is not actually returning them..It's obviously getting compensated. For these contacts I payed $45 - for 10 days !!! It's extremely expensive and I'm not able to wear them. They said I could get new ones of the same brand for $25..

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortable they were to wear. They don’t shift around on my eyes and the pupil is the just right size too

Extremely fast shipping. Used FedEx which is one of the only reliable delivery companies to my rural location. Lenses are stunning, and highly realistic!

the product was great, amazed that lens were natural-like, will purchase them again in the future.

Awesome vendor for contact lenses and eye care! Highly recommend.

I love the color so much, it’s so natural on my eyes and so light, I was wearing it whole day and my eyes didn’t feel anything.

Great site with large choices of lenses. I recommend it if you are looking for beautiful colors and comfort. Customer Service is also ready to help when you have issues.

EXCELLENT CUSTOMER SERVICES

Serah in customer service was a true pleasure . She went beyond her requirements to make sure I received my package in Doha . She made the process much easier .

Excellent service and communication. I received my lens sooner than expected. They were always in beautiful packaging. When I had questions as to which color may be best for me, my questions were answered quickly and with the highest level of concern.

Thank you Lens.me for your kindness, great lens and exceptional service.

Beautiful lenses

Well, I must say that this was an awesome product!
I was skeptical and concerned about ordering Halloween eye contacts for my costume.
After researching (a lot) I found this lens.me site that sold FDA contacts.
I didn’t want to pay for expedited shipping. Their normal shipping was FAST. I received my contacts within a week.
They arrived well packaged. The contacts are in individual disposable, sealed And sterile containers just like the prescription contacts. Included is a plastic contact storage case with the screw lids. This was a pleasant surprise.
Now, the actual contact lenses were a game changer for my costume!
I like that The pupil part of the lens is cut out. These do not affect my vision whatsoever.
The contacts are smooth with absolutely no rough edges, bumps or scratches… and easy to insert and remove.
These were comfortable to wear, stayed in place and remained wet.
I’d certainly purchase this product again.
USER, Now being sterile during use is up to the customer….IMPORTANT. Before opening the contacts, buy a good quality lense solution and wash your hands…especially the tips of your fingers!

Thank you so much for your attention and tracking of the shipment. The lenses and colors are beautiful. This is my first time ordering from your website, but it definitely won't be my last.

Thanking all at Lens.me for exceptional assistance and highly ethical professionalism. Thanking you all wholeheartedly again .

Very responsive! Diana addressed all of my concerns and explained everything really well.