lens.me Reviews 3,666

Dhessa, from lensme provided excellent customer service, from the moment I reached out with my concern. She took care of me with patience , a calm demeanour, and care.
She tracked my package for me , she made sure it arrived in a timely manner. Followed up on a daily basis until my package arrived.
Excellent customer service. I highly recommend this company.

I love LENS.ME I used to live in Canada and I used to order from them my very first contact lenses omg I remember they used to send Oreos with the order. I have great memories with lens me and now I’m in the uae and I still order from them
Love 💕💕💕💕

I wish I could give zero stars. Great company 4 years ago with fast shipping. I got my color non-prescription lens in 4 days in the past. I made a purchase on Feb 3, paid for shipping that should take a maximum of 10 days. It had been 17 days and 6 days with no information whatsoever on where my package is or when it will arrive. I bought the contacts for an event and ended up not having them in the day I needed to use them. Wasted my time and money.

Update: still didn’t receive my purchase. Made my order Feb 3, today is March 12.

I really like this brand very good quality and clean contact lenses gentle on eyes with power and none you can choose and enjoy the colours suit you
i highly recommend to buy
fast delivery and best costumer service as well with reliable prices and you can do afterpay even
I personally i made a mistake ordering in different address and the customer service name vinya fix my problem through email and update my address correctly send me my tracking number and i received it 2/3 days max
Best company from Dubai it deserves 5 stars

I was so skeptical when I bought this contacts because I bought several from overseas and they just tear my eyes up soon as I put them in I can soak them for days and they still tear my eyes up but I put them in but these were absolutely amazing I took them straight out of the package I wore them they felt comfortable they were great I did notice after about 2 hours they started bothering my eyes but then I realized that I have extremely dry eyes so I started carrying a bottle of lubricant around with me eye lubricant and every time they started to get dry or bother me I would just put some drops I'll in there and I ended up wearing them for hours at a time and they were very great they were very colorful I wish they had some that were a little cheaper that were the same brand because I would wear them out on it but they were really great contacts and I'm so excited I bought them I cannot wait to buy more thank you so much lend me

Shout out to Sajna, who helped me when I accidentally sent my lenses to my old address. She contacted FedEx and fixed my mistake since I couldn’t do it on my end. I’m a long-time customer, and now I know that not only are the lenses great, but their customer service is too.

Easy shopping on the website ..plenty of choices… Quick delivery…packing was meat sealed…. Color was spot on …. I have ordered twice already I will be ordering again … NO REGRETS

I ordered the lenses from their website. The order process was extremely easy and seamless! Their service was amazing. The customer services was superb and i recieved the order with in few days. They kept on updating me about the whole progress. I highly recommend them!

Excellent, prompt customer service with quick delivery

I got a lot of compliments on my eye color. They were easy to apply made me look totally different. I would recommend these contacts and this company!

This was my first experience with contact lenses, and I really loved ordering from this website. When I asked for updates about my order, they responded quickly.

Great selection, great customer service.
Great communication on the shipping.

I have been buying contact lenses here for five years and never had any problem. The staff is amazing, communication is excellent, and shipping is fast and safe. Super recommend this store.

I ordered prescription lenses and colored non-prescription lenses. The prescription are fine, but the colored contacts are not colored, I would call them "highlights" at best. They provide no obvious color change even though I chose a much darker color than my natural color. Company is in Dubai making it difficult if not impossible to do returns, the cost is more than the contacts, very long delivery times.

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!
Most beautiful contact lenses in the world with a very competent and caring staff!
5 STARS
-Dean

I love saving money on my contacts. Customer service seems great. Got a quick reply from email. However the shipping time takes quite awhile. It took 29 days to receive order.

I did not receive my contacts from the hub where they were shipped to. I emailed customer service and told them what was going on. They emailed me back right away. They told me they'd look into it and they did just that. Instead of waiting they sent replacement contacts and they arrived on time. Awesome customer service. I will order from here in the future.

Been ordering from Lens.me for years so this review is long overdue 🙈. Not only do they have such great contact lenses and products, but they have incredible customer service! Recently spoke to Dhessa is help me with my order and she was very quick, caring and attentive. Thank you so much, Dhessa!

I only get my contact lenses from them, because doctor offices always left me disappointed with their 2-3 weeks wait time to get my lenses but with Lens.me I can get them to me almost less than a week, and from Dubai at that! I’ve also ordered in the past some colored lenses, and they have such great selections of shades and prescriptions.

Overall a great company! With me, they have a loyal customer for life 💕

The shipping cost and time to get the lenses is too long vs what it used to be before COVID. I don’t mind paying shipping but receiving time needs to be improved.