lemonlunar.co Reviews 

192
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were unhappy with their experience overall. Many customers faced significant issues with their orders, including delayed arrivals, missing items, and a lack of transparency regarding dispatch and delivery status. People often paid for express or next-day delivery but received their items weeks later, sometimes after the event they were intended for. The return policy was a major source of frustration, with many struggling to return items, especially bodysuits, or receive full refunds for faulty or undelivered goods. Some customers also noted poor product quality, with items arriving faulty, damaged, or not matching descriptions, and some found sizing inconsistent or unsuitable for non-petite figures. However, some people were satisfied with their purchases, praising the quality, fit, and appearance of the products, and experiencing fast and smooth delivery.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing disappointment regarding... See more

Order

Reviewers highlight negative aspects of order, with many expressing significant dissatisfaction and advising... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Reviewers... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting significant... See more

Return policy

Consumers find the return policy to be negative, with many describing the process as unusual and heavily... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Order at your own risk. My order took weeks to arrive, with very little transparency throughout the process. I received generic update emails that made it appear as though delays were due to shi... See more

Rated 1 out of 5 stars

Excuse my language but what a shit company with slow and poor customer service. I ordered an outfit on Saturday next day delivery. Today is Thursday and I am yet to receive my package. I emailed multi... See more

Rated 1 out of 5 stars

Awful awful company. I ordered a two piece set on the 19th of December. Courier lost the parcel and said it was delivered but lemonlunar said it was returned to them on the 30th of December. It’s now... See more


2.5

Poor

TrustScore 2.5 out of 5

192 reviews

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No history of asking for reviews

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2.5

All reviews

(192)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall perfect

Very reliable website with delivery very quick. Outfit looked just exact as the picture, would recommend to anyone🥰will be ordering again. Loved it xxx

25 June 2025
Unprompted review
Rated 5 out of 5 stars

THE PERFECT FIT

I recently purchased from the latest collection for my holiday. Delivery was as expected, quality of the dress was lovely and the fit was perfect. It’s not often I try on an outfit whilst my hair and make up isn’t done to absolutely love how it looks but this was a first! I am a muscle curvy gal so I often struggle trying to find dresses that sit nicely on every part of my body, this was amazing! I have also purchased a chainmail dress from this company for my birthday in vegas last year and received so many compliments.

12 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dress

Beautiful, high quality dress! Had a small issue with the dress needing to be restocked before it could be sent to me after purchasing but the customer service I received couldn’t be faulted, they kept me in the loop and responded to my emails promptly. I received the dress just in time for my holiday and had so many compliments from the girlies! Will definitely purchase from them again in the future!

23 June 2025
Unprompted review
Rated 1 out of 5 stars

1st order ever placed and never again…

1st order ever placed and never again said upto 5 days for delivery and when chased advised now out of stock and will send when back in next week how does a site let you order something they don't have available I needed this for my holiday fuming to think if I never chased I would just be sitting waiting

3 July 2025
Unprompted review
Rated 1 out of 5 stars

scam company

scam company! absolutely terrible customer care, placed an order a month ago and received no update. sent them several emails and i got one reply saying ‘we’ll look into this’ and they never did. messaged on instagram and they ignored me to. do not buy from this company

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful dress

I recently got the Erica Maxi dress, the quality was amazing and the dress is so beautiful! Delivery was also quick! 🧚🏼‍♀️✨

1 May 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order with lemon lunar of 2…

I placed an order with lemon lunar of 2 dresses where the parcel was left on my doorstep when I’ve got home from work the parcel wasn’t there, I had not requested for this to be left here when contacting lemon lunar there customer service was shocking, where they’ve now told me that I can’t have a refund, this company is a waste of time, do not order!

13 May 2025
Unprompted review
Rated 1 out of 5 stars

Still No Delivery After Two Weeks – No Refund Yet

I placed an order with Lemon Lunar on 26th April 2025 and as of mid May, I still haven’t received it. I was told it would be restocked and dispatched shortly, but I’ve had no confirmation of shipping or a delivery date.

I’ve contacted customer service, but there’s been no real resolution, just vague reassurances. Under UK consumer law, I’m entitled to a refund for goods not delivered within a reasonable time, and I’ve now asked for this to be processed.

Very disappointing experience so far. I’d like to see this resolved promptly.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love the dress I ordered

Absolutely love the dress I ordered. The fabric is soft and the fit is perfect. It’s stylish, flattering, and exactly as described. I received so many compliments when I wore it. Definitely worth the purchase! Highly recommend Lemon Lunar xx

31 March 2025
Unprompted review

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