Leightons Opticians & Hearing Care Reviews 

2,943
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 520 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly knowledgeable, and extremely thorough during their eye and hearing examinations. People also deeply appreciate the overall smooth and welcoming atmosphere, noting that appointments always start on time and all available choices are clearly explained. Some reviewers were not happy with the customer service, sharing specific negative experiences where certain staff members appeared dismissive or unhelpful during visits. A few consumers additionally pointed out minor practical inconveniences, such as having limited frame selections available or finding completely unattended reception areas upon arrival.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that reviewers found the team... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly staff, thorough eye... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the welcoming atmosphere,... See more

Product

Reviewers highlight positive aspects of product, expressing satisfaction with the fantastic quality of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting timely appointments and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff, Ali and Gaz the opticians Jackie at the desk and Sarah the manager were all friendly and helpful. They had no problem with altering my appointment time on the day when something held me up.... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience during my first appointment at Leightons. Claire was amazing and extremely knowledgeable. I was so grateful that she was able to see me on the same day. She offered me... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at Layton’s Eye & Hearing Clinic. From the moment I arrived, the staff were exceptionally friendly, welcoming and helpful. Both the eye and hearing tests were carried... See more

Company replied

Rated 5 out of 5 stars

I ordered my first pair of spectables in about 12 years from Leightons Opticians & Hearing Care. The staff were welcoming and friendly. They organized an appointment where a very patient optician took... See more

Company replied


Company details

  1. Optometrist
  2. also in
  3. Audiologist
  4. Contact Lenses Supplier
  5. Glasses Store
  6. Hearing Aid Store
  7. Optician

Written by the company

Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,943)

489 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HUSBAND & WIFE EYE TESTS !!!

My wife and I had our two yearly regular eye tests and Sabrina's expertise and knowledge as usual was absolutely brilliant.

Coupled with this the store manager (Mark) gave his usual FIRST CLASS customer service.

Have been coming here for 14 years now and will always return because this company is amazing !!!

28 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

I would really like to say a heartfelt thank you to Natasha, the manager at Leightons Hempstead Valley.

I recently visited with my son, who has Down Syndrome, Autism and other additional complex needs, and we had an issue that was causing me some concern. Natasha was incredibly understanding, patient and reassuring. She took the time to listen to me, understood my concerns and went out of her way to make sure the matter was resolved.

What really stood out to me was the kindness and understanding she showed towards both myself and my son. When you have a child with additional needs, having someone who is patient, compassionate and willing to listen can make such a difference.

Natasha provided exceptional customer service and made me feel genuinely listened to and supported. She is a real credit to Leightons and deserves recognition for the way she handled the situation.

Thank you, Natasha, for taking the time to help us and for making what could have been a stressful situation feel so much easier. It really meant a lot. ❤️

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and happy service

The staff, Ali and Gaz the opticians Jackie at the desk and Sarah the manager were all friendly and helpful. They had no problem with altering my appointment time on the day when something held me up. Everyone is helpful and calm . A happy team and an organised clean shop. Highly recommend their treatment plan too .

25 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your positive experience with Ali, Gaz, Jackie, and Sarah at Leightons. We're delighted they could accommodate your appointment change and that you found the team helpful and calm. Thank you for recommending our treatment plan - we really appreciate it! We're here whenever you need us.

Rated 5 out of 5 stars

Fabulous service at Leightons Sutton

Fabulous service at Leightons Sutton. They really look after you and make every visit Taylor made to you.
Excellent, friendly, informed staff 👏🏻🎉

26 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you had such a fabulous experience at Leightons Sutton! Our team strives to provide excellent and tailored care to all our patients, so we're delighted you felt so well looked after. Thank you for your kind words about our friendly and informed staff - they'll be over the moon to receive your feedback!

Rated 5 out of 5 stars

Leighton Fareham- child (13) eye exam

Leighton Fareham- child (13) eye exam. All of the staff friendly & the eye exam was on time no waiting around. Would not go anywhere else!

26 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your positive experience at Leightons Fareham! Your kind words about our friendly staff and efficient service mean a lot to us. We're so pleased you wouldn't go anywhere else for your child's eye exams. We look forward to seeing you both again soon!

Rated 4 out of 5 stars

My experience of Leighton has always…

My experience of Leighton has always been positive, that’s why I return.

25 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear that you've had such positive experiences with Leightons! We're so grateful for your loyalty and we're delighted to be able to help you. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

usual exellent service

staff all very helpful.

23 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear that you found our staff all very helpful! Thanks for taking the time to share your positive experience. If you ever need anything, just let us know - we're here to help.

Rated 5 out of 5 stars

Exceptional Service from a Wonderful Team

I had a fantastic experience at Layton’s Eye & Hearing Clinic. From the moment I arrived, the staff were exceptionally friendly, welcoming and helpful. Both the eye and hearing tests were carried out by highly professional and engaging members of the team.

The staff who helped me choose my frames and lenses were equally attentive and gave great advice, including explaining the available plan, which really helped take the sting out of the cost!

Everyone went above and beyond, and I wouldn’t hesitate to recommend Layton’s. A genuinely excellent experience from start to finish.

17 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you had a fantastic experience at Leightons! Our team takes pride in being friendly, welcoming, and professional, so we're delighted you felt well taken care of during your visit. It's great to know that you found our staff attentive and helpful in choosing your frames and lenses. Thank you for recommending us - we appreciate your kind words and we look forward to seeing you again soon!

Rated 5 out of 5 stars

Very professional service

An excellent set up from walking in the door .The staff team were very welcoming and friendly and put you at ease. They explained everything slowly at my
Pace .So it was a good experience for me.

21 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you had such a positive experience at Leightons! Our team takes great pride in providing a welcoming and friendly environment for our patients. It's wonderful to know that you felt at ease and that everything was explained at your pace. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Great service at an agreed time and…

Great service at an agreed time and good information given

21 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you had such a positive experience at Leightons! We pride ourselves on providing great service and we're delighted you found the information helpful. If you have any further questions or need assistance, feel free to get in touch. Have a fantastic day!

Rated 5 out of 5 stars

Exceptional and very professional…

Exceptional and very professional audiology visit to Leightons in Cobham. Very impressed by Carrie whose reassuring manner and product knowledge left a lasting impression on me. Thank you Carrie!

16 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your exceptional visit to Leightons in Cobham! Carrie and the team will be delighted to hear your kind words. Thanks for taking the time to share your experience with us!

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional. Expert knowledge.

15 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you found our team at Leightons so helpful and professional with expert knowledge. We always strive to provide top-notch care. If you ever need anything else, just let us know!

Rated 5 out of 5 stars

Very good Opticians!

Very good Opticians, good range of frames and very friendly, knowledgeable staff

19 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

Thank you for the fantastic review! We're thrilled to hear that you had a great experience at Leightons. Our team works hard to provide a friendly and knowledgeable service, so we're delighted that you found our range of frames to your liking. If you need any further assistance in the future, just let us know. We look forward to seeing you again!

Rated 5 out of 5 stars

I ordered my first pair of spectables…

I ordered my first pair of spectables in about 12 years from Leightons Opticians & Hearing Care. The staff were welcoming and friendly. They organized an appointment where a very patient optician took my measurements. The new glasses themselves are fantastic. They make my heavy computer work so much easier. My only gripe - and it is a very minor one is that they said the new glasses would be ready in 1 week when in fact it took 2 weeks to arrive. This was not an big issue for me because I simply carried on using my existing pair of glasses.

7 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear about your positive experience with us, from the warm welcome you received to the benefits of your new glasses for computer work! We appreciate your patience regarding the slight delay in receiving your glasses and we'll certainly pass this feedback along to our team for improvement. Enjoy your new spectacles!

Rated 5 out of 5 stars

Always Very friendly and helpful staff

Very friendly and helpful staff

16 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

We're thrilled to hear you found our team at Leightons very friendly and helpful! Our priority is to provide excellent service to our patients, so it's wonderful to know we hit the mark with you. If you ever need anything else, just let us know.

Rated 5 out of 5 stars

Very pleasant experience

The staff are very helpful and friendly, everything ecplained. Prices are very reasonable, which was surprising. Some lovely frames at great prices.

18 September 2026
Unprompted review
Leightons Opticians & Hearing Care logo

Reply from Leightons Opticians & Hearing Care

Thank you for your fantastic review! We're thrilled to hear about your positive experience at Leightons. Our team strives to be helpful and friendly while providing clear explanations. It's great to hear you found our prices reasonable and enjoyed our selection of frames. We look forward to seeing you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look