Good customer service and high quality step by step process explained. After my visit, recommended to immediate family. Felt my needs were taken seriously.
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See what reviewers are saying
My family have been using Leightons for many years. These days, it is so nice to be using a family run business rather than a franchise. The reason being is the higher levels of customer service th... See more
Company replied
I have been with Leightons opticians for several years now and they’ve always given great customer service, but today was outstanding. I visited first thing in the morning b without an appointment be... See more
Company replied
The team were knowledgeable, friendly and helpful. All my questions were answered and I left the shop happy and reassured that my eyes are in good hands as everyone is thorough and nothing is too muc... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
76 Station Road, KT15 2AF, Addlestone, Surrey, United Kingdom
- 01932853199
4.6
Excellent
41 reviews
Replied to 78% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Good customer service and high quality…
Good customer service and high quality step by step process explained. After my visit, recommended to immediate family. Felt my needs were taken seriously.
28 March 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear about your positive experience at Leightons! Our team works hard to provide excellent service, and we're glad you felt your needs were met. It's fantastic to know you'd recommend us to your family too. Thanks for sharing your feedback!
I had my sight tested with Victoria she…
I had my sight tested with Victoria she gave professional, clear, informative advice.
All my family go to her she’s great!
16 February 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear about your positive experience with Victoria at Leightons! We're so pleased she provided you with professional and informative advice during your sight test. It's fantastic to hear that your whole family trusts her expertise. Thanks for taking the time to share your feedback!
Reply from Leightons Opticians & Hearing Care - Addlestone
Thank you for taking the time to share your experience with us! We're thrilled to hear that your eye check at Leightons was friendly and efficient. Our team is dedicated to providing top-notch service without any pressure to purchase. We hope to see you again for your future eye care needs!
My partner and myself have been…
My partner and myself have been patients for several years always good service.
However, recently my partner complained her eyes had suddenly blurred. Phoned Addlestone branch to see if someone could check her, told no chance fully booked for day.
Suggested we go to A&E, what a laugh, queue for there went outside department, five hour wait.
Told by Addlestone receptionist we could have an appointment for the next day, but would cost £99 as it would be classed as an emergency.
VERY disappointed with that response, not what I expected from them.
11 December 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
Thank you for taking the time to share your feedback. We are very sorry to hear about your recent experience and understand how concerning sudden changes to vision can be.
We take our duty of care to every patient extremely seriously. Our appointment schedule includes specific time slots to ensure our optometrists can carry out thorough examinations safely and responsibly. Rushing a sight test to accommodate another patient could result in important clinical aspects being missed, which would not be in the best interests of a patient’s eye health and would not reflect the professional standards we work to.
When urgent symptoms are reported and we do not have safe capacity to see a patient on the same day, we may advise alternative urgent care options to ensure the patient can be assessed as quickly as possible.
We are genuinely sorry that this situation left you feeling disappointed, particularly after many years of being a valued patient. Your feedback is important to us.
Brilliant staff very helpful and…
Brilliant staff very helpful and knowledgeable
7 October 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear that our team at Leightons were brilliant, helpful, and knowledgeable during your visit. Thanks for sharing your positive experience with us!
Excellent customer service
Excellent customer service, Many thanks! So much better than Specsavers!
3 September 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you had such a great experience with us! Thanks for the kind words. We're delighted we could provide you with excellent customer service. If you ever need anything in the future, just let us know.
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you found our team at Leightons so pleasant, helpful, and knowledgeable! Thanks for taking the time to share your experience. If you have any further feedback or questions, feel free to get in touch. We appreciate your support!
Perfection
Good advice, good service and very professional. After over fifty years would not choose anyone else.
16 June 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
Thank you for your fantastic review! We're thrilled to hear you've been impressed with our service for over fifty years. Our team at Leightons always aims to provide good advice and professional care. We're grateful for your loyalty and can't wait to continue supporting you in the future.
Professional, Knowledgeable, Friendly
The team were knowledgeable, friendly and helpful. All my questions were answered and I left the shop happy and reassured that my eyes are in good hands as everyone is thorough and nothing is too much trouble.
25 July 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our team at Leightons so knowledgeable, friendly, and helpful. It's fantastic to know that you felt happy and reassured after your visit. We'll make sure to pass on your kind words to the team. If you have any more questions in the future, please don't hesitate to get in touch.
Great service
The staff at Leightons was very friendly and very helpful. Veronica, the optometrist done a very thorough exam and explained everything to me very clearly. There was some affordable frame options too.
8 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you had a fantastic experience at Leightons! Veronica and the team will be delighted to hear your glowing feedback. If you ever need anything else, just let us know!
Outstanding service
Whilst it’s quite daunting to realise that one needs glasses, the service I received in the Addlestone store made me feel at ease and confident that I wasn’t just another punter to make money off of.
The Leighton’s staff were all very well presented and the store was spotlessly clean.
A great experience of how customers should be treated.
Highly recommend Leighton’s in Addlestone, and if all the shops are to the same standard, I strongly suggest that you visit them rather than other companies that advertise a lot.
1 May 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you had a great experience at our Addlestone store! Thanks for your kind words about the team there. We're delighted you felt at ease and well taken care of during your visit. Your recommendation means a lot to us, and we hope to see you again soon at Leightons!
I have always enjoyed the experience of…
I have always enjoyed the experience of shopping with the Addlestone shop and have been going there for many years.
8 April 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're delighted to hear that you've always enjoyed your experience at our Addlestone shop! Thank you for your loyalty over the years - we truly appreciate it. If you have any questions or need further assistance, just let us know.
Very professional and friendly staff
Very professional and friendly staff. Everything explained in (easy to understand) detail.
19 March 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear about your positive experience with our staff, thank you for taking the time to share your feedback! Our team at Leightons always strives to provide a professional and friendly service, making sure everything is explained clearly. We're glad you found the details easy to understand. If you have any further questions, do let us know!
Me & Husband both use Leightons…
Me & Husband both use Leightons opticians Addlestone and so happy with the services they provide. So helpful
15 March 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you and your husband are so happy with the services we provide at Leightons Addlestone! Our team works hard to ensure every patient has a positive experience. Thanks for sharing your feedback!
Broken glasses.
I came in, as I had broken my glasses. Amanda was extremely welcoming and efficient, and fixed them straight away. Excellent!
13 February 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear about your positive experience with Amanda at Leightons! We're delighted that she could help fix your glasses efficiently. Thanks for sharing your feedback!
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you had a great experience with us. Thanks for choosing Leightons for your eye care needs!
A five star service
A five star service, every time.
There's a reson I stay with Leighton's and it's simply because the service received at all times is high quality and comfortable.
Special thanks to Kashish for his **exemplary** customer service, his friendly demeanour and informative explanations were extremely helpful to making the experience positive and to ensure I got all the information I needed.
22 February 2025
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear you've had a consistently excellent experience with Leightons, thank you for your kind words! Kashish and the team will be delighted to hear your feedback. We're so glad you found the service comfortable and informative. Thank you for taking the time to share your positive experience with us!
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear that you found our team friendly and efficient! Thanks for sharing your positive experience with us. If you ever need anything else, just let us know. Enjoy your day!
Extra patience and kindness
Having been to Audiology at the local hospital twice and 2 other hearing places I was recommended Leightons Addlestone.
Dino was so patient and kind and realised the problem I had been having and was able to give me the right aids to suit my hearing.
16 October 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're so pleased to hear about your positive experience with Dino at Leightons Addlestone! We're glad he was able to help you find the right hearing aids. If you have any more feedback or questions, feel free to get in touch.
We were looked after by Sudra at the…
We were looked after by Sudra at the addlesstone.shop,very professional thank you
14 August 2024
Unprompted review
Reply from Leightons Opticians & Hearing Care - Addlestone
We're thrilled to hear that Sudha in our Addlestone branch provided such professional care for you! Thank you for sharing your positive experience with us. Sudha and the team will be delighted to hear your kind words!
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