I had to go to the eye emergency department in Southampton. Following this I decided to book an appointment with the Southampton branch for a full eye check and scans.These were done and I then ordere... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a really positive experience at Leightons with Mary St Pierre. She was lovely, very thorough and took the time to explain everything clearly. I never felt rushed and felt very reassured and well... See more
Company replied
The Burnham on Sea Leightons team is extremely friendly yet professional. Everything is clean & comfortable. I always feel welcome and important. I have to make a special mention of Ray who did... See more
Company replied
from the first telephone call to arrange to visit the Poole branch, Ed was helpful and keen to assist with my broken sunglasses. On arrival, he remembered our telephone discussion and Molly repaired m... See more
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Company details
Written by the company
Leightons Opticians & Hearing Care continues to focus on providing value through person-centred care, using highly professional, qualified staff and by offering the latest technologies. Leightons values its family heritage and encourages everyone in the company to value and foster a close-knit attitude. There is a shared goal of achieving 100% customer satisfaction through an individual approach to every customer and the provision of quality eye care by fully qualified GOC registered optometrists and dispensing opticians.
Contact info
United Kingdom
- 0800 40 20 20
- leightons.co.uk
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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The optician was very thorough.
The optician was very thorough in her series of tests and performed a test I had not experienced before. Overall, she exercised great care with every procedure. In general, the atmosphere was very pleasant and friendly. However, the seating area needs to be arranged so that customers are not left facing each other.
7 September 2026
Unprompted review
Friendly and helpful team
Friendly and helpful team. Knowledgeable staff. I have been going to Leightons Reading for years and I would not go to any other optician. They provide the personal touch that is very hard to find elsewhere.
2 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear that you've had such a positive experience at Leightons Reading! Our team takes great pride in providing friendly and knowledgeable service to our patients. Thank you for your loyalty over the years. We're here for all your optical needs and look forward to seeing you again soon!
Excellent Optician
The optician I saw was very pleasant and patient. She explained everything to me every step of the way.
2 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your positive experience with us! It's wonderful to know that our optician took great care of you during your visit, explaining everything thoroughly. Thank you for sharing your feedback. Leightons and the team will be delighted to hear your kind words!
Leightons the company that really cares about you
The company genuinely make you feel comfortable .They have considerable knowledge about each product and great empathy with each individual client.
I highly recommend them.
4 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you felt comfortable and well taken care of during your visit with us. Our team at Leightons is dedicated to providing knowledgeable and empathetic care to each one of our clients. Thank you for recommending us - we truly appreciate it!
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had an excellent experience with us! If you have any further feedback or need assistance, feel free to get in touch. We're here to help!
Great experience
After being completely let down by Specsavers I decided to try Leightons and I’m so glad I did. I was well looked after and all the staff were very friendly and helpful. The Optician I saw was so lovely, really helpful and knowledgeable. Very pleased with the service. Highly recommended. Thank you.
4 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear how well you were looked after at Leightons! It's great to know that our team provided such friendly and helpful service. We're so pleased you found the optician lovely and knowledgeable. Thanks for the recommendation!
A friendly and helpful staff
1 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about the positive experience you had with our team at Leightons! We always aim to be friendly and helpful, so it's fantastic to know that reflected in your visit. Thanks for sharing your feedback!
I had a really positive experience at…
I had a really positive experience at Leightons with Mary St Pierre. She was lovely, very thorough and took the time to explain everything clearly. I never felt rushed and felt very reassured and well looked after throughout the appointment. Everyone was friendly and welcoming. I would definitely recommend Leightons.
4 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're delighted to hear about your positive experience at Leightons with Mary! We're so pleased she took the time to explain everything clearly and made you feel reassured. Thank you for taking the time to share your feedback!
Incredibly professional and…
Incredibly professional and knowledgable .
In very safe hands.
4 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience with us! Our team at Leightons is dedicated to providing professional and knowledgeable care to all our patients. Thanks for trusting us with your care - we're delighted to have you as part of the Leightons family!
I had to go to the eye emergency…
I had to go to the eye emergency department in Southampton. Following this I decided to book an appointment with the Southampton branch for a full eye check and scans.These were done and I then ordered varifocal glasses and contact lenses.The staff were amazing and really helpful and explained all the relevant factors that were affecting my vision.Brilliant service.
28 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at our Leightons Southampton branch! Our team always aims to provide excellent care and support for our patients. It's great to know that you found the staff amazing and helpful during your visit. Thank you for sharing your feedback, and we look forward to seeing you again for your future eye care needs.
Had a wonderful experience at Leightons…
had a wonderful experience at Leightons Opticians & Hearing Care in Reading. I visited after accidentally bending the hinges on my glasses, and I was warmly welcomed by a gentleman who was assisting another customer but still took the time to ask if I needed help. While I waited, another friendly member of staff became available, repaired my glasses, and refused any payment when I asked how much I owed. Their kindness and generosity left me speechless. I cannot thank the team enough, and I will definitely return to Leightons for my next eye test and glasses. Highly recommended!
3 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your wonderful experience at Leightons Opticians & Hearing Care in Reading! It's heartening to know our team went above and beyond to assist you with your glasses, and we're so glad they left such a positive impression. We look forward to welcoming you back for your next eye test and glasses - thanks for the high recommendation!
Eye test booked online yesterday…
Eye test booked online yesterday appointment within 1 hour & all dealt with precisely & professionally
Good customer relations
2 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for taking the time to share your experience with us! We're delighted to hear that you had such a positive visit for your eye test at Leightons. Our team always aims to provide a professional and precise service, so it's fantastic to know that you felt well taken care of. If you have any questions in the future, feel free to reach out.
I would like to thank Emily and Kevin…
I would like to thank Emily and Kevin for their help by fixing my spectacles and good advice.
2 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that Emily and Kevin were able to help fix your spectacles and provide you with good advice. Thanks for taking the time to share your positive experience with us!
Very friendly and reassuring staff…
Very friendly and reassuring staff throughout my appointment.
2 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you found our team at Leightons so friendly and reassuring during your appointment. At Leightons, we always aim to make our patients feel comfortable and well taken care of. Thanks for sharing your positive experience!
LEIGHTONS opticians and hearing care…
LEIGHTONS opticians and hearing care Beth was amazing. My shades had been damaged through heat which was in the case Wuthering and heat left a residue all over my expensive Parda sunglasses. I went to our local opticians and inquired about getting them clean as they were really Damaged,
Beth one of their assistants took the glasses thoroughly clean them put them in a machine was very nice with excellent customer service, she was very friendly super helpful and did not charge me any money,
Thank you so much Beth..! You are amazing and LEIGHTON opticians
I will definitely recommend your shop to everyone to go there and use all services and products
Thank you very much kind regards.
1 September 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
Thank you for your wonderful feedback! Beth at Leightons really goes above and beyond for our customers. We're thrilled to hear that she was able to help you with your sunglasses. Beth and the team will be delighted to hear your recommendation. If you ever need anything else, just let us know. Take care!
I would not recommend Leightons
I would not recommend Leightons, on 2 occasions I have contacted them following several years of regular tests.
On the 1st, I had a pvd, although I didn’t know at the time they wouldn’t see me just suggested my Gp.
On the 2nd, this year I started having double vision in one eye after only 3 months since my last test, I was abroad and explained in some detail, they did not even reply! A test then showed a difference of .75 diopters from their test, maybe it has changed that much in a short time but their disinterest was appalling.
30 April 2026
Unprompted review
Great service
Everyone was very pleasant and helpful with constant and consistent advice. I felt listened to and values
29 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear that you had such a positive experience with us! Our team at Leightons is dedicated to providing expert care while making sure patients feel heard and valued. Thanks for your kind words - we hope to see you again soon!
Optician fantastic customer survey…
Optician fantastic customer survey badly needs to be updated with a no applicable box.
26 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had a fantastic experience with our optician. Your feedback about updating our customer survey is appreciated. We'll share this with our team to see how we can improve. Thank you for taking the time to let us know!
We had a really lovely experience here
We had a really lovely experience here. Mya and Aleksandra were warm and welcoming. Aruba was amazing with my son. She really made him feel comfortable and at ease during his first eye test.
25 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear about your fantastic experience at Leightons! Mya, Aleksandra, and Aruba will be delighted to hear your lovely feedback. We're so glad to hear that Aruba made your son feel comfortable during his first eye test. Thank you for taking the time to share your experience with us!
Excellent customer service.
Excellent customer service.
Plenty of parking.
The best of staff. Always have time for you. No hard selling.
Informative
28 August 2026
Unprompted review
Reply from Leightons Opticians & Hearing Care
We're thrilled to hear you had such a positive experience at Leightons! Our team, including the wonderful staff you mentioned, always aim to provide excellent customer service without any hard selling. It's great to know you found them informative and always willing to help. Thanks for sharing your feedback!
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