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LegalShield Reviews 8,721

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the exceptional customer service. However, some customers also noted issues with contact, mentioning difficulties in reaching the company or receiving timely responses to their inquiries. A few other people also felt that the assistance provided was not always helpful for their specific situations.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professionalism and efficiency... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing satisfaction with the... See more

Response time

Clients share positive opinions on response time, with many praising the promptness and efficiency of the... See more

Customer communications

People report ambiguous experiences with contact. While some consumers appreciate the ability to call and get... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been with Legal for a few years and have reached out for diverse legal info on landlord/tenant, contracts, real estate, estate. They even prepared my will. I have had them in 3 different states as whe... See more

Company replied

Rated 5 out of 5 stars

Brian Maynor made a great impression. He called back in a timely manner, he listened and gave me advice on how to proceed with the research on the case. Then he assured that after the documents I send... See more

Company replied

Rated 5 out of 5 stars

We called close to the end of the business day and They provided an immediate platform (call center) to listen to and field my concern and issue. We were called by the attorney the next day (less t... See more

Company replied

Rated 5 out of 5 stars

I appreciate everybody that gave me assistance. They were patient and prompt. Even when my lawyer was on vacation they still found someone else to fill his position in order to speak with me.

Company replied


Company details

  1. Legal Services

About LegalShield

Written by the company

What is LegalShield?

LegalShield is a legal subscription service that provides access to a network of provider law firms for a low, monthly fee. For over 50 years, LegalShield has made it affordable and easy for members to connect with designated law firms across the United States and parts of Canada made up of seasoned lawyers with an average of 22 years of experience that can consult on things like:

  • Will preparation and estate planning
  • Consumer and bill issues
  • Contract review

Plus, they can write letters or make phone calls on your behalf and they are at your service 24/7 for covered legal emergencies. We offer a variety of personal and business membership options and there are currently 4.5 million people protected by LegalShield.

What exactly is a legal subscription service?

Instead of paying a lawyer by the hour, pay a small monthly or annual fee and get access to a law firm that can advise you on a variety of legal issues—but without a huge bill.

What is covered under the Personal LegalShield Membership?

As a LegalShield Member, you get access to a variety of legal services, in general, including: advice on an unlimited number of personal legal issues, letters or calls made on your behalf, contract and document review (starting at up to 15 pages each) and more. Review a plan contract for complete terms, coverage, amounts, conditions, eligibility, limitations and exclusions.

If the basic personal membership doesn’t cover my specific situation, how much will it cost me?

Many day-to-day personal legal issues are covered by the standard membership with no additional fees. If your personal legal issue is not a fully covered benefit, as a LegalShield Member, your Provider Law Firm can consult with you and provide additional referral services necessary to assist you at a discounted rate of the provider lawyer's standard hourly rate.

How can I access my legal team in an emergency?

Access after-hours legal consultation for covered personal legal emergencies such as an arrest or detainment, if you’re seriously injured in an automobile accident, or if you’re served with a warrant. Just call 1-877-825-3797 to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield mobile app and select Call Emergency Line to make your call.

What is LegalShield's cancellation policy?

LegalShield is a monthly legal subscription service, and our members have the right to cancel at any time. Per our company policy, all cancellation requests must be provided in writing. The easiest way to cancel is by emailing us at support@legalshieldcorp.com with your name, membership number, phone number, and your request to cancel the membership.

For annual memberships, you may cancel any time after your first 12 months. If you would like to speak to someone about options to maintain your membership, please call as soon as possible to keep any pre-trial hours or other benefits you may have accumulated at (844)-714-8494 between 7-7 CST Monday-Friday, and a member of our team would be happy to help.

LegalShield Reviews: Do you utilize them?

Absolutely. We love hearing from our valued members and appreciate all feedback. We showcase our member’s reviews on our websites, social platforms, and various marketing materials.

Download the LegalShield App

Discover a new way to speak with lawyers. 24/7, hassle-free access to local lawyers with the LegalShield app.

How does LegalShield work?

Written by the company

1. Sign-up for LegalShield
Receive your membership number and connect with your provider law firm.
2. Speak to a provider lawyer
Connect with an experienced law firm in your state speak with a provider lawyer within eight business hours of request for consultation.
3. Find the legal advice you need
Get personalized answers to your legal question.

Find the right plan for you

___

Over 4.5 million people have the access to forgo the traditional method of hiring a lawyer for a smarter, more affordable way to get the legal advice they need. LegalShield offers 3 main types of plans that include features to fit your specific needs.


Contact info

Real Lawyers. Affordable Access.

Find the right Legal Plan for you.

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

They call back in a timely fashion

They call back in a timely fashion, thanks for that.

1 May 2026
LegalShield logo

Reply from LegalShield

Thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.

Rated 5 out of 5 stars

Legal Shield is all that

Legal Shield is all that. We have been with them for over 20 years and always love the service that is provided to us when we need them. Thank you Legal Shield. Aka PPL. LOL

1 May 2026
LegalShield logo

Reply from LegalShield

Mitzi, thank you so much for your continued trust and kind words over the years. We’re grateful to have you as a member and are committed to maintaining the exceptional experience you’ve come to expect. We are here to support you whenever you need us!

Rated 5 out of 5 stars

Thank you Charles for the great…

Thank you Charles for the great information. I really appreciated your help. You were great. Thank you Karen Mahler

1 May 2026
LegalShield logo

Reply from LegalShield

Karen, thanks for the kind words. It's wonderful to know that our team was able to provide you with the assistance you needed. Thanks for choosing us.

Rated 5 out of 5 stars

Time

I had a question and they responded in a good amount of time.

20 April 2026
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Reply from LegalShield

Dale, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.

Rated 5 out of 5 stars

Awesome

Awesome, professional, compassionate

1 May 2026
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Reply from LegalShield

Oladipupo, thanks for the glowing review. We are thrilled that our team is providing you with excellent service. Thanks for choosing us.

Rated 2 out of 5 stars

I don't believe my really tried to…

I don't believe my really tried to assist me. But I could be wrong. I will however take my membership under new consideration after that experience.

22 April 2026
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Reply from LegalShield

Fate, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 5 out of 5 stars

Great Legal Service

I have been with Legal Shield for many years now. I have had nothing, but positive outcomes. They are professional and courteous.

1 May 2026
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Reply from LegalShield

Debbie, thanks for the glowing review. We're delighted to hear you feel confident in our team’s service, and we look forward to assisting you whenever needed. Thanks for being a valued member.

Rated 5 out of 5 stars

Very responsive,knowledgeable

Very responsive,knowledgeable, understanding, and sincere. My attorney has taken care of my needs. This is a good investment.

30 April 2026
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Reply from LegalShield

Jerry, thanks for the glowing review. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.

Rated 5 out of 5 stars

Easy to talk to

Easy to talk to, great insight and discussion. Steered my way through a few problems that I knew needed addressing.

1 May 2026
LegalShield logo

Reply from LegalShield

Thanks for the glowing review. That is exactly what our team is here for. We look forward to continuing to support you when you need us. Thanks for being a valued member.

Rated 5 out of 5 stars

Daniel was great

Daniel was great, worked fast and explained all the legalese simply and concisely.

1 May 2026
LegalShield logo

Reply from LegalShield

Bill, thanks for the kind words. We're delighted to know that our team has been able to support you with your legal concerns. We appreciate you taking the time to share your experience and are pleased to be of service.

Rated 1 out of 5 stars

Your law firm is terrible ok not happy…

Your law firm is terrible ok not happy waiting for the medical form for my will

30 April 2026
LegalShield logo

Reply from LegalShield

John, thank you for bringing this to our attention. We would like the opportunity to review this matter further. We were able to locate your membership and notify the appropriate department. A member of our team will be reaching out to you directly to provide you with additional support. Thanks for being a valued member.

Rated 5 out of 5 stars

Timely response

Timely response, knowledgeable attny,very professional and helpful. I was extremely pleased

30 April 2026
LegalShield logo

Reply from LegalShield

Eileen, thanks for sharing your positive experience. We appreciate your kind words. We look forward to continuing to support you whenever you need legal assistance.

Rated 5 out of 5 stars

The lawyer was compassionate

The lawyer was compassionate, knowledgable, and set my mind at ease during a stressful time in my life.

30 April 2026
LegalShield logo

Reply from LegalShield

John, thanks for the glowing review. We are glad that our team was able to provide guidance that made a difference in your situation. We’re here to support you whenever you need assistance. Thanks for being a valued member.

Rated 5 out of 5 stars

Rep returned call quickly

Rep returned call quickly, was professional and answered my legal questions with accuracy. Very pleasant to talk to.

16 April 2026
LegalShield logo

Reply from LegalShield

Keith, thanks for the review. We are thrilled that our team assisted you promptly. Thanks for being a valued member.

Rated 5 out of 5 stars

Been very responsive

Been very responsive. Already has my will ready for me to review. Only draw back I've seen is getting that text saying to be ready for a call. And then the call comes 5 minutes later. So I've missed the calls. If I'm not on my phone in those few minutes I miss it. But both calls I missed, I returned the 1st call and was transferred to the lawyer right away. 2nd call the lawyer gave a detailed message. So I didn't need to call. So again very responsive:)
Thanks team

30 April 2026
LegalShield logo

Reply from LegalShield

Curtis, thanks for the review. We are happy to hear our team is providing you with excellent service. Thanks for choosing us!

Rated 5 out of 5 stars

Good Advise free!!!

Recently, I had to travel from N.C. to N.Y. to answer a law suit from my previous land lord in N.Y. for non payment of rent months after I vacated the property properly. LegalShield referred me to a NY attorney that told me my paperwork was in order and didn't think I needed an attorney. I went to Bronx Landlord Tenant Court with confidence and the case was dropped!!!!

5 August 2025
Unprompted review
LegalShield logo

Reply from LegalShield

Glover, thanks for the glowing review. We are thrilled that our team was able to provide you with the support and confidence you needed. We are here when you need us. Thanks for choosing us!

Rated 4 out of 5 stars

TRAIN YOUR OPERATORS

I've had LS for years and helped me funnel through the law firm in California that has helped me immensely. However today, their operators on 3 different occasions gave me wrong information where I was told to buy a business account instead of using my personal account regarding a personal matter. After 3 operators, I bought the business account only to be told by the lawfirm, I can use my personal account. They need to train their operators better! Wated Time and Money for me!

30 April 2026
Unprompted review
LegalShield logo

Reply from LegalShield

Joy, thank you for bringing this to our attention; it helps us improve. We have alerted the appropriate teams. Please contact our Customer Care Team; they will be happy to help you address this directly. You can reach them at (800)-654-7757 between 7-7 CST Monday-Friday. A member of our team will be happy to assist you.

Rated 5 out of 5 stars

I believe in two things that is Jesus…

I believe in two things that is Jesus secondly LegalShield it's up and coming only 1.1 million know about it that's about a nickel of the United States it's a law firm in the palm of your hand so simple easy and quick God bless everybody may you find legal shield now !! I WAS SINCERELY BLESSED TO MY COACH and his WIFE that are truly amazing that is Derek Carpenter and Dawn love them if you don't know now you know it's a win-win 🙌🙏🥰☝️

29 April 2026
Unprompted review
LegalShield logo

Reply from LegalShield

Lisa, thank you for your feedback. This platform is intended for customer and member reviews. Please be aware that this may be removed as reviews from LegalShield Independent Associates are not allowed on the platform. Thanks.

Rated 5 out of 5 stars

Everything has been done in a timely…

Everything has been done in a timely manor with ever thing. Richard Bedford as taken the time to listen and present things to detail. He always gives me a call back with no waiting. I appreciate all that he is doing for me and that he is trying to make a difference in my situation. Thank you, Ms. Geist

17 April 2026
LegalShield logo

Reply from LegalShield

Ruth, thank you for the kind words. We are thrilled that our team is providing you with excellent service. Thanks for choosing us!

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