I found it very challenging to fill the forms out but got there in the end, was a bit long winded for me. They were reasonably good with the claim and did pay out once all the paperwork was signed a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Thank you L&G for your speedy reply. Indeed my quote had been sent out very quickly, confirming that their service is as good as they say it is. Please would you just take on board my comment about... See more
I am incredibly satisfied with my investment experience with Legal & General. The growth has been strong, and the overall management of my funds has been excellent. The only reason I am leaving is due... See more
Simple process, which had the right level of information for me to consider my decision. Right level of checks and assurances. Fast transaction. Legal and General app and customer interaction is a bre... See more
Company details
- Term Life Insurance Provider Company
- Asset Manager Service
- Income Protection Insurance Company
- Investment Service
- Pension Fund
- Retirement Scheme Provider
About L&G
Written by the company
Established in 1836, we are one of the world’s largest asset managers and provide powerful asset origination capabilities.
We aim to: be a leading provider of retirement and protection solutions, be one of the world’s largest asset managers, be an innovative asset creator and build a more sustainable society.
We are one of the world’s largest asset managers and a major global investor and we are a leading provider of UK retail retirement and protection solutions.
We provide institutional PRT solutions, guaranteeing the retirement income for corporate pension scheme members.
We use some of our customers’ pension assets, as well as the group’s shareholder capital, to make long-term investments in assets such as clean energy, housing and SME finance.
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Life Insurance quotes from £5
Life Insurance could pay out a cash sum if you were to pass away while covered by the policy or if you were diagnosed with a terminal illness provided life expectancy is less than 12 months.
Over 50 Life Insurance Quote
With our Over 50s Fixed Life Insurance you choose a premium you want to pay and can afford each month, to provide a cash sum that meets your needs. When you pass on, your loved ones could use this cash sum to help at a difficult time.
Pension Annuity Quote
A pension annuity is a product that converts your pension pot into guaranteed regular income for the rest of your life, no matter how long you live. With a pension annuity, you'll know exactly how much you're getting, come rain or shine.
What is Equity Release?
Written by the company
Contact info
London, United Kingdom
- 01737 370 370
- legalandgeneral.com
4.3
Excellent
33K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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AS always clear and precise
1 August 2026
Very professional representative.
25 July 2026
L&G for pensions or insurance
Would definitely recommend L&G for Pensions or insurance. Communication and transparency has always been good. I’ve never worried about what is happening with my money which can’t be said for all providers! L&G have been the best of them all. Really pleased.
2 August 2026
Good service.
The gentleman I spoke with was very helpful and answered my questions in a way I understood.
27 July 2026
L&G were very helplul, and satisfying.
L&G were very helplul, and i have no complaints about the service i received from them.
30 July 2026
Legal and General are very good at…
Legal and General are very good at listening to any concerns or problems you may have and act accordingly to resolve these issues and give you any peace of mind .
8 April 2026
Always there to help and advise.
Always there to help and advise.
Would definitely recommend to others
1 July 2026
PLEASE READ ALL TENANTS!!! WARNING!!!
PLEASE READ ALL TENANTS!!!
FRAUD WARNING!!!
This is to all disabled and older tenants of legal and general and pinnacle housing.
I council rent off legal and general with direct rent payments as I am disabled.
Set up by the money support team..
1.5 years of legal and general as a landlord and their employees have tried to steal over 10k in future benefits off me! While hiding large sums of money, which has been proved!
All Stopped by my full-time carer!
Foreign bullies all of them!
Management refused to listen to logic and common sense, refused to read clear proof of u/c direct payments emailed to managers and decided on 2 occasions to try and bully a disabled lady into payment plans for 8k and 4.5k most recently 3.4k in rent arrears with proof of payment sent twice by my carer and u/c NOW! for a 3rd time another employee has come for a payment plan!
With no dates of missing rents from them, all proof is being demanded again from ME!
Since Dec 19th 2026 the management team has refused to act for over 6 months since I last proved direct payments, I was told in December everything would be sorted and not worry, I recently applied for a MEX to get away from these bullies of the disabled! and again I was meet with payment plans and employees looking at ME as I'm the one in the wrong and having to prove myself for the 3rd time in less than 2 years.
I have put In formal fraud and harassment complaints in with legal and general management but all have been ignored everything!
They allowed foreign staff members to try and steal/abuse native disabled people in the UK, pinnacle have sent unidentified men to my property demanding to take photos of the inside of my house without ID these grown men stood at the door demanding to come in, not in 25 years of council housing have I ever been meet with such law infringing demands from member of housings companies.
Right to property act?
I have been harassed by female management one certain lady! refused garden work left a mess by workers! refused my MEX! I have had sewage coming through my wetroom for for 7 days straight!! I've been hit in the face with a tap and knocked out!! the garden tap flew across the garden!! And to top it all off, the electrics were recently checked and we're deemed a fire hazard! The house losses power everyday we complained sparkie from 4 hours away by car! Fixed in in 10 mins! No response from pinnacle or l&g trying to set me on fire!
Warning!!!
The last 2 years of my life with all my health issues with legal and general have been HELL, if I could give them a zero I would.
Please all tenants of legal and general check your rent accounts, they tried everything to take my money! If it wasn't for my carer clearly out thinking dumb people, I would be paying 8k in rent arrears for the first time in my life! Before legal and general I had accumulated nearly a month's rent in advance while with raven housing all stolen by legal and general and pinnacle housing.
This is a zero review, 1 star is a joke.
20 September 2025
Unprompted review
Putting customer service at the finger…
Putting customer service at the finger tips an app away make life easier
10 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Long time to get the money
I requested a lump sum from my pension on July 23rd, the money was withdrawn on the 27th, and today, August 2nd, I still haven't received the money. It's been 6 days without any income. That's a very long time!
23 July 2026
Reply from L&G
Good morning Mr Zaccarias,
Thank you for taking the time to leave a review.
I can see that you submitted your withdrawal request through your online account using the withdrawal feature. As part of this process, you would have been required to accept the Terms & Conditions, which outline the expected payment timescales.
For this reason, I was surprised to read your review referring to a delay in payment. Withdrawal payments typically take 10 to 15 working days to reach your bank account from the date of request, which in your case was 23 July. This timescale would have been displayed when you submitted your request.
Thank you
Scott
(Senior Customer Experience Consultant)
Does what it says on the tin
15 June 2026
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