L&G Reviews 

My experience started out with telephone contact to complete the first section; but, for the remainder, I had to wait until the adminisation was completed - which took some time. As it happens, I was not in any hurry so that was alright. I chanced signing into my L&G account after two weeks of waiting for the cash to arrive and noticed an update that the cash was being organised. I would have been more satisfied if I had been sent an email to advise that this notification was available.

Once the instructions were set the process was seamlessly executed. Additional information would be useful to retirees especially around the area of needing to fund the gap between leaving the company and being able to receive payment from drawdown (bridging finance)

Good understanding. Sorted the problem right away

My phone call was very easy because the Man at L&G was very helpful, and his questions easy to understand.

Absolutely flawless from start to finish, everything was completed on time. The whole process was effortless all i had to do was make one telephone call and reply to one email. Everything completed in the 5 to 15 days as advertised.

When dealing with a 50+ plan claim, the customer service team really were fantasic and what could have been a traumatic call was actually about as pleasent as it could be. A very thoughful and caring team indeed.

They were very patient, very kind, explaining everything to me, I'm no financial guru, it was only a small amount from years ago, I'd forgotten about it.Thankyou

I transferred a pension from a private company to Legal & General 22 years ago. When I reached the age to take out the lump sum I was entitled to, I contacted Legal & General. First they said they had no record of me, then they informed me my pension was no longer with them. That was news to me as I never received a notification from them. When I wanted to submit a subject access request to find out what had happened, Legal & General told me they would not have kept any records.
I have now been diagnosed with cancer, meaning I will never benefit from the money I paid in for years. Someone is enjoying it, however, that was not the purpose of my payments.
So if you are thinking of paying into a private pension or life insurance, consider this: are you happy that you or your loved ones will never see that money again or would you rather invest it more securely?

In response to the review L & G now want me to send them the full details so they can 'look into this for me'. They have the full details, yet they want me to waste the time I have left to do their work.
Reliable and trustworthy - not!

It was very profesional and efective

Excellent customer support.
I was helped quickly and everything was explained perfectly well

fast turn around very little fuss and very quick to appologise if their is a error and sorted straight away

I cannot thank the legal and pension team enough for their exceptional support. They grasped the complexities of my situation immediately and provided a clear, instant solution. Professional, efficient, and genuinely understanding—truly outstanding service!

Very speedy , clear communication, friendly staff

Kept me informed all the way through

Great company, really easy to deal with, and great pension products. I combined lots of small pension pots, and L&G were really easy the quick to deal with

Willing to help and reassurance

I like the app to use and legal and general were very helpful and easy to deal with

Needed to combine to my current work place penision as I didn't have much on thus one. This one was done and dusted in a few days with no issues

It was simple and quick to carryout the task I wanted