I ordered two semi flush ceiling lights from Ledsone They said two to three days for delivery they arrived by Royal Mail in two and a half so good service I opened them and they exceeded my expec... See more
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Review summary
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Reviews shaping this summary
I have had two orders from Ledsone now and find there products are of fantastic quality and value. A really fast service well packaged and when I found one small part missing the sales team were fant... See more
We placed an order and waited for a week for it to come but unfortunately it didn't 🙁 I emailed the company and they emailed back right away they said they were sorry and would replace the light... See more
I needed an LED driver replacement and the article on the website ‘LED drivers explained’ did illustrate very simply everything about the devices. It pointed out what to avoid and traps not to fall in... See more
Company details
Written by the company
Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.
Contact info
Ledsone LTD,Unit 18, Lythal Lane Industrial Estate,Lythal Lane, Coventry., CV6 6FL, Coventry, United Kingdom
- 02477220687
- admin@ledsone.co.uk
- ledsone.co.uk
4.0
Great
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
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First class customer service
I placed an order with Ledsone for replacement G4 bulbs
Speedy delivery and items were well packaged
Unfortunately none of the bulbs worked
After emailing I was offered a full refund
This is what I call excellent, no hassle customer service
I would highly recommend this company
2 August 2025
Unprompted review
Scam-like Experience – No Response, No Delivery After 3 Weeks
I placed a large order for pendant lights from this company over three weeks ago. I received only the first confirmation email, and since then, absolutely nothing. The tracking link they gave me shows “tracking not available”. I have sent multiple emails, no one replied. I have tried contacting them via the chat function on their website. No one replied.
There has been zero communication, no shipping update, no explanation. It feels like this company just took my money and disappeared.
I am extremely frustrated and angry. I will be reporting them to PayPal to get my money back.
9 August 2025
Unprompted review
Reply from Ledsone
Hi,
We're sorry for the frustration this has caused. We did contact you on 22nd July after your order was placed, but unfortunately did not receive a response. After your email follow-up, we sent multiple emails (over three times) regarding the order issue, and even responded to your live chat message. However, we didn’t receive a reply to those emails.
As we still didn’t get a response, we issued a full refund to avoid further inconvenience. Additionally, we’re sending proof of our email communication to your registered address. Kindly check your spam or junk folder in case the emails were filtered. If you still need assistance, we’re happy to help further.
Do your own reasearch folk!! It’s not a listed company
Update, they asked me to improve the review: Do your own reasearch folk, all is not what it seems. 1. Check TrustPilot you will a lot of 1 star reviews take note, and 2. check companies house - you won't find this company - which should raise alarm bells. For the address listed on the website, what you will find is: a director listed for: RELIC ELECTRICAL LTD and the same director listed another company trading as DCVOLTAGE LTD but NOTHING for this company- ASK YOURSELF WHY. More importantly - they also sell and ship ILLEGAL and DANGEROUS goods, in the example I saw there was NO CE/UKCA markings, it was meant to be used in the rain, mains wire, with NO protection. Which would concern Trading Standards, Not to mention FAKE reviews. And mis-leading advertising (promoting a company that does not exist, to scam customers who are not aware) I will be contacting Advertising Standards Agency AND Trading Standards.
13 August 2025
Unprompted review
Correct product sent in good timely…
Correct product sent in good timely manner with plenty of communication.
27 July 2025
It’s quite heavy and hard to stay in place for long periods …
It’s quite heavy and the longer stem makes it hard to stay on windscreen or dash for a long time.
25 July 2025
Very fast delivery from UK to IE
25 July 2025
Great service
I just ordered some ceiling hooks from ledsone excellent communication and delivery was brilliant thank you
1 August 2025
Unprompted review
Plastic bulbs sold as 150w equivalent…
Plastic bulbs sold as 150w equivalent but barely as bright as 100w. 2 out of 4 bulbs failed in 4 months use in a garage!
20 July 2025
Unprompted review
Reply from Ledsone
Hi , thank you for providing your order details. We’ve now checked your order and we're sorry to hear that some bulbs failed earlier than expected. These bulbs are tested for long-term use, so this is unusual. We’ll be in touch directly to resolve this and can arrange replacements or a refund for the faulty items—whichever you prefer. We appreciate your feedback and are here to help
No confirmation email and item did not arrive
No confirmation email or order reference after making a purchase - I can see the money has gone from our account but no other evidence of our order... and no product has arrived! Customer service phone line does not connect, and "live chat" not monitored. No option for resolving or requesting a refund
18 July 2025
Unprompted review
Reply from Ledsone
Thank you for reaching out. We’re really sorry to hear about the issue and understand how frustrating this must be. Our system automatically sends order confirmations and tracking details to the email used during checkout. However, we couldn’t locate an order under your email in our records.
Could you please share your order number or any proof of purchase? Once we have that, we’ll look into it right away and ensure it’s resolved as quickly as possible.
We’re here to help and appreciate your patience.
Heart shaped bulbs
Bought 2 heart shaped led bulbs to complete the look in our bedroom. Ordering was easy and dispatched very quickly. The bulbs look lovely and give the bedroom a soft glow.
3 July 2025
Unprompted review
230 - 24v PSU
Great piece of kit, easy to fit.
If you are looking for a 24v PSU then this is recommended.
24 June 2025
Superb experience
Superb experience shopping online here. Excellent communication, very fast delivery, and beautiful product.
9 June 2025
Unprompted review
Vinyl pattern I couldn't find one I liked better anywhere else
Great care taken to show a real life idea of what the pattern will look like in size etc. Good customer communication via email. The vinyl I purchased was just what I ordered and arrived in substantial tube packaging to avoid any damage. It took just over a week to arrive which was highlighted on my particular vinyl, that delivery may take up to a fortnight, so it was as expected. Looks great.
25 May 2025
The electrical switch I ordered arrived…
The electrical switch I ordered arrived swiftly and exactly as described, and is still working perfectly
26 May 2025
Incredible Product Range
Helpful and friendly staff. Product range is absolutely incredible. We weren't 100% sure which colour flex or light bulbs to choose so we visited the warehouse. There is no shop but a member of the team was very happy to select a variety of options for us so we could make our choice.
8 January 2025
Unprompted review
The product was perfect for my client
The product was perfect for my client. And the nextday delivery too was on point. Thanks
25 April 2025
good value for money product with good…
good value for money product with good choice of finishes
25 April 2025
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