I ordered two semi flush ceiling lights from Ledsone They said two to three days for delivery they arrived by Royal Mail in two and a half so good service I opened them and they exceeded my expec... See more
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Review summary
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I have had two orders from Ledsone now and find there products are of fantastic quality and value. A really fast service well packaged and when I found one small part missing the sales team were fant... See more
We placed an order and waited for a week for it to come but unfortunately it didn't 🙁 I emailed the company and they emailed back right away they said they were sorry and would replace the light... See more
I needed an LED driver replacement and the article on the website ‘LED drivers explained’ did illustrate very simply everything about the devices. It pointed out what to avoid and traps not to fall in... See more
Company details
Written by the company
Located in the heart of Coventry, UK, LEDSone Ltd stands as a beacon for top-quality LED Drivers and Vintage lighting products. Since our inception in 2009, we've transitioned from an interior décor supplier to becoming the UK's leading provider of Vintage lighting and its accessories. Our journey, marked by dedication and passion, has positioned us at the forefront of the lighting industry in both the UK and Europe. Why choose LEDSone? Our vast inventory is not only competitively priced but also ready for next-day dispatch, ensuring that our customers get their products promptly. We take pride in offering products that come with strong guarantees and the necessary certifications, reinforcing our commitment to quality and safety. But our offerings don't stop at products alone. We understand the importance of seamless customer experience. That's why we've established a dedicated online web-based customer service platform. Here, our trained representatives are always ready to assist with any queries, ensuring that your shopping experience with LEDSone is nothing short of exceptional. For those in search of the best in Vintage lighting, LEDSone Ltd is your trusted partner.
Contact info
Ledsone LTD,Unit 18, Lythal Lane Industrial Estate,Lythal Lane, Coventry., CV6 6FL, Coventry, United Kingdom
- 02477220687
- admin@ledsone.co.uk
- ledsone.co.uk
4.0
Great
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 1 month
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Order didn’t arrive
Order didn’t arrive. So I contacted Ledsone . They asked that I wait two more days to allow the first order to be delivered. Still nothing so I contacted the sales team to confirm the package hadn’t arrived. They then confirmed they would send a replacement . Although my address was on the original order they then wasted more time by asking me to confirm the delivery address.
25 January 2026
Reply from Ledsone
We’re sorry to hear about your experience.
Your original parcel was dispatched on time; however, unfortunately, the courier lost it during transit. As soon as you informed us that the item had not arrived, we immediately confirmed the issue and arranged a replacement for you.
According to the tracking information, the replacement has now been delivered successfully, and the delivery details have been shared with you via email. Please kindly check this.
If you need any further assistance, feel free to contact us and we’ll be happy to help.
Disgusting customer Service
CUstomer service contniues to ignore you and the item has been proven to be unfot for purpose Avoid this company
11 January 2026
Unprompted review
Reply from Ledsone
Dear Saull
We sincerely apologies for your experience. This is not the service we aim to provide. Please contact us directly so we can address your concern and resolve the issue promptly.
Kind regards,
Customer Support Team
LEDSone
Came quick enough quality ok
28 December 2025
Ordered 2 light blue dome ceiling…
Ordered 2 light blue dome ceiling shades on a Saturday evening, they were dispatched on the Sunday and delivered Monday morning - amazing service and great shades as well as a good price, what’s not to like, would definitely recommend.
28 December 2025
I have been informed regarding the…
I have been informed regarding the order and delivery was on the time of the shipment.
28 December 2025
Reply from Ledsone
Thank you for your feedback. We’re glad to hear that you were kept informed regarding your order and that the delivery was on time at the point of shipment.
We appreciate your support and hope to assist you again in the future.
Kind regards,
LEDSone Team
Very quick delivery and good product
Very quick delivery and good product. Did the job !
28 December 2025
Awful Quality AVOID THIS COMPANY
1 star is too high a ranking
I bought a screwin bulb holder , copper effect in July. Ihave only jsut fitted it and on screwing the first bulb in the threaded reciver stuck to the bulb and came out breaking a £45 , 200mm edsion style bulb
the quality of this item is awful and i dreed to think of the possible fire risk. NO CE certification was evident and im appauled by this copany and their awful quality products .
Edit in response to their reply-
I emailed twice before leaving the review and twice since you sell unfut fir purpose electrical fittings and provide ignorant and unprofessional custoner service. All emails you ignore. The reciver is so poorly made it fell apart screwing a bulb in , a light bulb made of glass that cannot other be fitted with aggression or the bulb would break so poor quality items and liars in customer service what a company!
20 December 2025
Unprompted review
Reply from Ledsone
Dear Saul,
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We would like to clarify that this lamp holder is CE certified and manufactured to meet safety standards. The internal holder is made from heat-resistant ceramic, which is specifically used to safely withstand high temperatures, and the external metal construction is designed for durability and safe use when installed correctly.
We have already provided the relevant CE certification documentation to you, but we have not received any further update or response. We would genuinely welcome the opportunity to review this issue in more detail and resolve it for you.
Please contact us directly so we can check the product and offer an appropriate solution. Customer safety and product quality are extremely important to us, and we are always happy to assist.
Kind regards,
LEDSone Team
Dangerous light fitting
I purchased what transpired to be a potentially lethal light fitting from Ledsone. As an electrical engineer for over 40 years I confidently installed it, noting the polarity tags (L,N,E) on the non-coloured wires. Switching on it didn't work, thank god I switched back off before before inspecting, as the cable core marked 'live' was in fact the 'earth' and duly grounded down to the metal of the light fitting, making it live!
I swiftly wrote to Ledsone to alert them, (maybe naively) thinking they would recall this product, but in fact they never even responded.
So as a duty of care, I am publicly highlighting this issue and advise extreme caution to anyone contemplating a purchase from these people.
16 December 2025
Unprompted review
Reply from Ledsone
Dear Oliver,
Thank you for taking the time to raise your concerns. We sincerely apologise for the delay in responding to your initial email — unfortunately, it was filtered into our spam folder, and we only became aware of your message after seeing your review.
Safety is extremely important to us, and we take any such concerns very seriously. The fitting in question is supplied pre-packed by the manufacturer, and following your message we immediately carried out internal checks on all remaining stock. We can confirm that the inspected units were correctly labelled and wired.
In addition, we have escalated this matter to the manufacturer and requested further quality and labelling checks during packing to ensure this does not happen again.
We truly regret the worry this caused and appreciate you bringing it to our attention. Should you wish to discuss this further or require any assistance, we are always happy to help directly.
Kind regards,
LEDSone Team
The product arrived within several days of ordering…
The product arrived within several working days. It arrived well packaged with all the parts included. It seems well made and just as the photo shows.
24 November 2025
Brilliant!
Good communication and speedy service. 1 item was faulty but was replaced quickly. Can't ask for more.
24 November 2025
Highly recommend! Quality products at great prices!
Really lovely products at really low prices! Was impressed and would definitely use again! Thank you
30 December 2024
Excellent customer service
Excellent customer service , prompt deliveries and always just what I expected.
Good quality , good prices and a happy customer !!
26 March 2025
I ordered 4 m of two wire gold twist
I ordered 4 m of two wire gold twist. It took over a week to get to me. I purchased this on eBay. When the packaged arrived. It had tracked 48 sticker on the bag so I cannot understand why it took over a week to get to me. Sending back by return on eBay the absolute twaddle that I was given that if I do not follow these instructions I will not receive a refund if it's not in the original packaging etc etc. and then I have to pay for the postage back. They wanted me to post it to their address which I've refused to do because I was waiting 3 days for a QR code. I only received that this morning. There's something not right with the way that they are delivering stuff and the returns that you have to go through. I would suggest sending photographs of the original packaging, returning anything with a QR code and not directly back to the company. Thus, this gives them the opportunity to say that they never received the package and not give you your refund back. I would be very careful with purchasing anything from this company online
10 October 2025
Unprompted review
Reply from Ledsone
We’re very sorry for the confusion and inconvenience caused.
We’d like to clarify what happened — your parcel was sent via Royal Mail Tracked 48 service, which normally delivers within 2 working days. Unfortunately, there was a courier delay beyond our control, and that’s why it took a few extra days to reach you.
Once you informed us that you no longer wanted to keep the item, we promised to provide a prepaid QR return label so that you wouldn’t have to pay for return postage. However, before we could send that label, a return case was created under the “changed my mind” reason.
Because of that, system automatically sent the standard 30-day return policy message, which mentions returning the parcel in original packaging and paying for return postage. This is just an automated message sent by our return system — it wasn’t meant as a new instruction from us. We had already committed to providing the QR label for you.
We completely understand how this caused confusion and frustration, and we sincerely apologise for the delay and misunderstanding. Thank you for your patience, and please rest assured that we always aim to resolve issues as smoothly as possible.
Item ordered was damaged in transit
Item ordered was damaged in transit. Contacted Ledstone and after a couple of emails a new item was dispatched.
Very professional and superb after sales care will definitely use again.
14 October 2025
Unprompted review
They completely ignored my return
They completely ignored my return. From what I read here, this is not the only time that happened. I had to charge back via my card.
EDIT: They immediately challenged this review and are trying to get Trustpilot to remove it. I assume they always do that, so be aware that most negative reviews never make it to this site.
21 August 2025
Unprompted review
Reply from Ledsone
Hello, thank you for your feedback. We are very sorry to hear about your experience.
After carefully checking our email and message records, we could not find any return request linked to the email address connected to your review. When we saw your review, we asked for further details so we could locate your order and assist you, but unfortunately, we did not receive a reply.
Please rest assured, we do not ignore returns. We are still fully prepared to approve your return and take the necessary steps to resolve this for you. If you could kindly provide your order reference or reach out to us directly, we will be able to sort this out immediately.
Lovely lamp fitting
Lovely lamp but not suitable to fitting. Returned - took a while but…
26 August 2025
Reply from Ledsone
Thank you for your feedback. You contacted us to return the item as it didn’t fit your requirements, and we provided our 30-day return instructions, including the request to share the return tracking once sent. We didn’t receive any tracking details before this review, which is why the refund couldn’t be processed at that time.
After seeing your feedback, we reached out again, received confirmation of the return, and issued a full refund immediately. We’re always happy to help and process refunds promptly when return details are provided. If you need any further assistance, we’re here to support you.
Excellent customer support
LEDSone responded very quickly when a courier failed to deliver my lampshades, and resolved the issue successfully.
28 August 2025
Unprompted review
Quick and efficient delivery
Quick and efficient delivery. Goods as described and do the job.
26 August 2025
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