LEAU Reviews 

The customer service team responded quickly and kindly on a prior purchase. Even though it had been a few months past, I was provided a quick response and couldn't be happier. It is such a great experience to reach out by email and have a personal followup within 24-48 hours. Thank you!

I love Leau dresses! I have purchased several over the years and they have all been highly complimented.
I love that Leau makes classic, beautiful pieces that will last for years and can be worn by women of varied ages. The dresses I have bought have been very high quality. Very much a reminder of some classic Alaia pieces. I think an important thing to note is to know your own measurements well so you can match for an optimal fit. I will continue to be a Leau customer because I know that their clothes will optimize the features I would like to focus on. Lastly, I've never had an issue with shipping. All of my orders arrive timely, nicely packaged and immaculate.

I ordered the LEAU Ramona dress and I’m obsessed! It fits like a glove; size charts are accurate. The dress arrived at a very reasonable time despite being on backorder. I haven’t encountered any issues while ordering. I recommend this brand to my friends and would definitely buy again!

Quick response about shipping. I waited for the dress that was on backorder and they shipped it when it came it. Beautiful item.

Fantastic service!
The package was delivered within five days and the ordering process was very smooth. What I ordered met my expectations and looked exactly like the pictures. There were a few loose threads sticking out from the dress, but when I contacted customer service, I received a very kind response and compensation right away.

I would highly recommend them to everyone! Quick responses via email, an easy-to-navigate website, and the sizing was accurate.

(Customer from Sweden)

I had a great experience shopping with LEAU. I emailed the team regarding a return issue and they got back to me very quickly and were super helpful with the process. Their selection of pieces are beautiful, and their clothes are great quality. I’ll definitely be shopping here again!

Amazing customer service, Gia & Lanie helped me with my return.

I’ve ordered now a couple of tops and the quality of fabric is amazing and the pieces are so flattering. Customer service is also excellent they get back to you right away!! 10/10 recommend

Had a delivery query and received very fast response and issue resolved! Great customer service

Poor service for customers. Ordered a dress and paid excessive costs for shipping. Nearly 2 weeks later and the dress hasn’t even been shipped yet. Very disappointed with the lack of communication also. Refund has been requested for the premium shipping, if a dress isn’t in stock it also is worth telling the customer it’s a pre order item.

SCAM! Do not order from here!
So many girls have relayed to me incurring the same incident. I ordered 2 weeks ago and after them absolutely adamant that the item was shipped it most definetly was not as I called the courier company directly and they confirmed. My item is still in the same tracking status and has not been handed over to the courier after paying an expensive express fee. Customer service is terrible and no help.

I was excited to order from them as I loved the design of one of their pieces, even though my order didn’t arrive as intended customer service replied and was quick and wanted to make it right. That is the standard Leau has set for exceptional customer service

Hi there, I wanted to share a quick note of appreciation. I am definitely an order and return repeat offender and love trying items on and keeping what I love most. Your customer service team has been incredibly responsive and helpful through my returns, gift card requests, and questions, and it has been such a refreshing experience. It really makes a difference to work with a team that is so easy and pleasant to communicate with. Thank you!

Customer service is excellent. I bought my wife a wrong item that she likes. I was able to make quick exchange.

I’m based in Canada and was honestly so impressed! My order arrived really quickly, especially considering it was during the holidays. The dress is absolutely beautiful and exceeded my expectations. Shipping wasn’t expensive at all, which is always a concern when ordering internationally. I’m always on the lookout for new brands to love, and I’ll definitely be shopping here again. Highly recommend!

I used a welcome discount for my first order. Was a measly $12 off. The item was over $100. I returned it. Now they’re saying they can only offer me store credit because if you use a discount, you’re no longer eligible for a refund. This was not clear AT ALL in the checkout process. It should be flagged. Also, I’m no longer eligible for a refund because of a $12 discount? I would understand if it was 40%+ off. Come on now. Shady business practices. Completely disappointed. Still waiting on them to make it right and refund me.

Great customer service very helpful with all my questions and really easy website

Do not order from this website!!! It is 100% a scam website. I ordered a wedding elopement dress and paid express shipping and shipping insurance and they dresses did not arrive until after they stated they would. I requested a refund because the WHITE, LONG GOWN can’t be worn again. They stated I could not return because the 10% discount code that they essentially force you to use means the dresses cannot be returned for anything except store credit. FL, CA, almost every UCC state’s case law would find that their return policy advertisement was not accepted by their online buyers. i.e. not enough to form a contract. This would make a great class action and I will refer the idea to my plaintiff’s law firm friends. The best part of all of this is that I accepted store credit and returned the dresses over 4 weeks ago and while I received the notification that they were to be delivered December 7, the last I checked the dresses were in Puerto Rico. Also, the quality of the dresses were quite frankly very poor and I will be posting as many reviews as I can and reporting the the Federal Trade Commission as well as the aligning state agency.

I absolutely love the Bali Bustier! I wear it all the time, whether I’m out in New York or just around my hometown, and it never disappoints. It’s so versatile and pairs perfectly with so many different outfits—plus, it’s amazing for layering. Seriously, this has become a go-to in my wardrobe, and I can’t recommend it enough!

I had the same experience as other customers. I bought a dress to try after seeing it on Instagram multiple times and during checkout it was not clear to me at all that using a discount code meant I wouldn’t be eligible for a refund to the original payment and could only receive store credit.

If a store has a non standard return policy like this, it should be displayed in HUGE, obvious print anywhere the discount code is shown not hidden, especially since they promote the welcome discount. Instead, the only way to find this information is by clicking into the return policy and scrolling down to a small section about sale items, which makes it clear they know exactly what they’re doing. It’s also frustrating to see that other customers are getting refunds back to their original payment methods while others aren’t. I have seen that other customers are getting refunds after posting reviews and going back and forth with the company. I but it was still an unnecessary hassle that could have been avoided with clearer, more transparent policies upfront. It’s especially disappointing since I kept one of the dresses — this really isn’t the way to keep customers coming back.