LEAU Reviews 332

Amazing customer service from the Leau team! I needed help with a return and they responded quickly and were incredibly kind and helpful throughout the process. They made everything easy and stress-free. Really appreciate such friendly and efficient support — it definitely makes me want to continue supporting the brand! ⭐️

Do not order from these guys. SCAMMERS!
The worst customer service I have ever received from any brand.
1. The package arrived split open and damaged after being 3 weeks late.
2. The fit and sizing is crazy like 3-4 sizes too big
3. Fabric and quality is horrible and cheap
4. Returns policy is misleading . Despite the above as I used a welcome 10% off code which you are encouraged to do on the website they will not refund .

The customer service team responded quickly and kindly on a prior purchase. Even though it had been a few months past, I was provided a quick response and couldn't be happier. It is such a great experience to reach out by email and have a personal followup within 24-48 hours. Thank you!

I love Leau dresses! I have purchased several over the years and they have all been highly complimented.
I love that Leau makes classic, beautiful pieces that will last for years and can be worn by women of varied ages. The dresses I have bought have been very high quality. Very much a reminder of some classic Alaia pieces. I think an important thing to note is to know your own measurements well so you can match for an optimal fit. I will continue to be a Leau customer because I know that their clothes will optimize the features I would like to focus on. Lastly, I've never had an issue with shipping. All of my orders arrive timely, nicely packaged and immaculate.

I ordered the LEAU Ramona dress and I’m obsessed! It fits like a glove; size charts are accurate. The dress arrived at a very reasonable time despite being on backorder. I haven’t encountered any issues while ordering. I recommend this brand to my friends and would definitely buy again!

Quick response about shipping. I waited for the dress that was on backorder and they shipped it when it came it. Beautiful item.

Fantastic service!
The package was delivered within five days and the ordering process was very smooth. What I ordered met my expectations and looked exactly like the pictures. There were a few loose threads sticking out from the dress, but when I contacted customer service, I received a very kind response and compensation right away.

I would highly recommend them to everyone! Quick responses via email, an easy-to-navigate website, and the sizing was accurate.

(Customer from Sweden)

I had a great experience shopping with LEAU. I emailed the team regarding a return issue and they got back to me very quickly and were super helpful with the process. Their selection of pieces are beautiful, and their clothes are great quality. I’ll definitely be shopping here again!

Amazing customer service, Gia & Lanie helped me with my return.

I’ve ordered now a couple of tops and the quality of fabric is amazing and the pieces are so flattering. Customer service is also excellent they get back to you right away!! 10/10 recommend

Had a delivery query and received very fast response and issue resolved! Great customer service

This company’s return and refund practices are misleading and feel intentionally deceptive.

I returned my item within the required 14-day return period and have clear proof that it was sent back on time. Despite this, LEAU Clothing falsely claimed that my return was late. When I provided evidence proving them wrong, they then told me I would receive a refund.

Instead of refunding me to my original payment method, they issued a gift card without my authorization and then claimed there was “nothing they could do” to correct it. This is unacceptable. Under US consumer protection laws, a refund means returning money to the original form of payment — not forcing store credit on a customer.

This behavior feels like a deliberate tactic to avoid issuing real refunds and keep customers’ money. Being lied to about return timelines and then pushed into store credit after complying fully with their policy is not how an ethical or trustworthy business operates.

I feel completely scammed and would strongly caution anyone in the US considering ordering from LEAU Clothing. If you think there’s any chance you’ll need to return your order, think twice before buying from this company.

Poor service for customers. Ordered a dress and paid excessive costs for shipping. Nearly 2 weeks later and the dress hasn’t even been shipped yet. Very disappointed with the lack of communication also. Refund has been requested for the premium shipping, if a dress isn’t in stock it also is worth telling the customer it’s a pre order item.

SCAM! Do not order from here!
So many girls have relayed to me incurring the same incident. I ordered 2 weeks ago and after them absolutely adamant that the item was shipped it most definetly was not as I called the courier company directly and they confirmed. My item is still in the same tracking status and has not been handed over to the courier after paying an expensive express fee. Customer service is terrible and no help.

I was excited to order from them as I loved the design of one of their pieces, even though my order didn’t arrive as intended customer service replied and was quick and wanted to make it right. That is the standard Leau has set for exceptional customer service

Hi there, I wanted to share a quick note of appreciation. I am definitely an order and return repeat offender and love trying items on and keeping what I love most. Your customer service team has been incredibly responsive and helpful through my returns, gift card requests, and questions, and it has been such a refreshing experience. It really makes a difference to work with a team that is so easy and pleasant to communicate with. Thank you!

Customer service is excellent. I bought my wife a wrong item that she likes. I was able to make quick exchange.

I’m based in Canada and was honestly so impressed! My order arrived really quickly, especially considering it was during the holidays. The dress is absolutely beautiful and exceeded my expectations. Shipping wasn’t expensive at all, which is always a concern when ordering internationally. I’m always on the lookout for new brands to love, and I’ll definitely be shopping here again. Highly recommend!

I used a welcome discount for my first order. Was a measly $12 off. The item was over $100. I returned it. Now they’re saying they can only offer me store credit because if you use a discount, you’re no longer eligible for a refund. This was not clear AT ALL in the checkout process. It should be flagged. Also, I’m no longer eligible for a refund because of a $12 discount? I would understand if it was 40%+ off. Come on now. Shady business practices. Completely disappointed. Still waiting on them to make it right and refund me.

Great customer service very helpful with all my questions and really easy website