First time ordering from the Leather Satchel Company but will not be the last! Fantastic service from start to finish, high quality products and great value for money and hand made Britain!... See more
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Review summary
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Over many years, I have been impressed with the Leather Satchel Company and with Keith’s excellent craftsmanship. The items that he makes are beautiful. I have bought a number of his colourful leath... See more
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I just got my third Portrait Backpack from Leather Satchel Company and I love it. I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This ne... See more
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I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have fou... See more
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Company details
Written by the company
The Leather Satchel Co. are England's oldest surviving satchel maker. While specialising in classic shapes; such as satchels, music bags and saddlebags; they have a wide diversity of bags from modern cross-body bags, saddlebags and totes.
Contact info
Unit 14b, Interchange Business Park, Wilson Road, L36 6JG, Liverpool, United Kingdom
- 0151 453 1966
- team@leathersatchel.com
- leathersatchel.com
5.0
Excellent
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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So pleased!
My Leather Satchel Co bag is so well-made! It's refreshing to hold something that someone clearly took pride in the craftsmanship here in 2025. I had a few questions about international shipping (which turned out to be painless), and the customer service took care of me.
8 March 2025
Unprompted review
Reply from The Leather Satchel Co.
Joshua, thank you.
We’re so pleased to hear how much you appreciate the craftsmanship -- it’s exactly the kind of care and pride we try to put into every piece we make.
And we're glad to hear the international shipping went smoothly, too! It's always our aim to make things as simple and reassuring as possible, especially when a bag is making a long journey.
If there’s ever another moment in the future where you need a companion to carry your story, we’d be honoured to make it for you. 😊
The bag is all l hoped for and more besides
Wishes, dreams, memories and expert skill combined into a beautiful bag to be treasured forever
14 April 2025
Unprompted review
Reply from The Leather Satchel Co.
That’s so lovely to hear, Anna -- thank you for taking the time to leave such a heartfelt review!
We're genuinely over the moon that your bag has made such a great impression.
Knowing it's exactly what you hoped for (and more!) means the world to us, it's what we are all about, you know this, but we feel that each one of our bags is made as a lifelong companion, so hearing this kind of feedback is just the best! 😊
Thanks so much for weaving the threads of your story in with ours. ❤
Absolutely top quality craftsmanship…
Absolutely top quality craftsmanship and beautiful bags. I ordered two - medium pixie and the tote.
What makes it even better is the customisation so I could get each bag exactly as I wanted it.
No need to go to Italy to get a smart artisan hand made leather bag - much better quality and options right on our doorstep!
13 April 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much for the lovely words — it honestly made my day to read that 😊
Fantastic experience
Fantastic experience. Customer focused. Helpful, supportive, attentive. I'm already thinking about the next project. Thank you, Keith, for all the time spent on discussing the details. I love my snow white hipster leather crossbody bag. It's just perfect!
13 April 2025
Unprompted review
Reply from The Leather Satchel Co.
Birgit, thank you so much for sharing this. It was a real pleasure working through the details of the bag with you and shaping your Snow White Hipster crossbody bag.
I'm so pleased it turned out just as you’d hoped.
We’ll look forward to when inspiration strikes again.
I was gifted a bag from this company…
I was gifted a bag from this company and loved it - on a whim I went to the website and decided to see what else - I fell in love again with the same bag but wanted something unique - thinking it would be impossible to do this I got in touch with Keith anyhow and we set about creating a unique colour combo - after a mock up I went ahead and can't wait for this one of a kind bag to arrive! It's such a thoughtful process and I would recommend this bespoke service to everyone!
26 March 2025
Unprompted review
Reply from The Leather Satchel Co.
Ahhh, this made me smile 😊
Thanks so much for your lovely words, Khatijah!
It was a joy sketching up your custom colourway -- I had a feeling it was going to be a special one, and your excitement means the world to us.
Your new little companion is going to turn some heads 💜
Happy customer
I bought my first bag 8 years ago and it’s still in perfect condition without any special care. I just ordered another one from their website and their customer service is beyond expectations. Great products with amazing colors that don’t fade over time, great customer service and decent prices.
21 March 2025
Unprompted review
Reply from The Leather Satchel Co.
What a heartwarming review -- thank you so much! It means the world to us that your first satchel has stood the test of time (eight years and still perfect -- we're loving that!) and we’re thrilled to be making another one for you.
We’re especially touched by your comment about our customer service. As a small family-run team, we put our hearts into every step, and knowing it’s felt on your end is everything.
We can’t wait to welcome your new satchel into the fold -- and here’s to many more years of bags with personality, colour, and stories.
❤❤❤
Incredible hand crafted quality
Incredible hand crafted quality. I ordered the Passport covers, one for me and one for my wife, we both chose our colours and delighted with the results. Great communications also. Thank you.
22 March 2025
Unprompted review
Reply from The Leather Satchel Co.
Thanks so much, Sam! We're really glad you and your wife are both happy with your passport covers -- choosing your own colours is half the fun! 😊
We loved making them for you, and really appreciate your kind words about the communication too.
Safe travels ahead, and we hope they pick up some lovely stories along the way. ✈️🧳
Such an amazing shopping experience
Such an amazing shopping experience. I found the website easy to use and all my questions were answered on the chat. Extremely good customer service. And most importantly the bag is beautiful. Exactly the colour I wanted (thanks to a photo I was sent to double check) and such gorgeous leather. Very very happy
1 March 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much, Penny -- your lovely words have made our day! 😊
We're thrilled your bag is exactly what you hoped for, and that our team could make choosing the perfect colour so easy.
It sounds like your beautiful bag has already found the perfect owner! Here's to the many wonderful adventures you have together! ❤️
Superb quality
Ordered for a friend's birthday present and she loved it. Having not used the company before I admit I was somewhat sceptical when placing the order but I have absolutely no hesitation in recommending the company and will certainly use again.
The communication from the start was exceptional, checking when the birthday was to make sure it was delivered in time, and it duly was.
Superb quality leather and workmanship and very nicely packaged making it an ideal present.
8 March 2025
Unprompted review
Reply from The Leather Satchel Co.
Dear Jackie,
Thank you so much for taking the time to leave such a thoughtful review -- what a kind thing to do! 😊
It really means a lot to us, and if we could we'd give you ⭐⭐⭐⭐⭐ also, not just because of your lovely words, but also because you’ve highlighted the parts of your experience that made it feel more personal and reassuring. We know that online shopping can sometimes feel very transactional, so it’s wonderful to hear that our little personal touches -- like taking the time to check-in and find out the date of your friends birthday -- stood out and made a difference.
We’re absolutely delighted that your friend loved the gift, and we truly appreciate your recommendation. We’d love to welcome you back anytime!
❤
Quality product, exceptional service
I wanted to buy my husband a music case for his birthday and found that I had left it a little late to order in the timeframe stated on the Leather Satchel Company website. I need not have worried in the least. Once I had emailed to ask whether there was any chance a case could be custom made in time for the 'big day', I received a very prompt reply basically saying yes, no problem, and that my order would be completed in time. The Leather Satchel Company surpassed expectations by delivering almost two weeks before the birthday. The case itself is made to the highest standards and I was so pleased to be able to support a business which values and, quite rightly, prides itself on crafting artisan products. My husband is thrilled with his new music case. I would recommend The Leather Satchel Company to anyone looking for a high quality product and a highly personalised, friendly and professional service.
10 March 2025
Unprompted review
Reply from The Leather Satchel Co.
Caroline, this truly made our day! 😊
We're so glad we could help make your husband's birthday extra special and that he loves his new music case.
Crafting something meaningful and personal is at the heart of what we do, and it’s wonderful to hear that it has found its perfect home.
Thank you for your kind words and for supporting our little workshop -- we truly appreciate it! ❤
From start to finish the personal…
From start to finish the personal service and the delivery of my leather briefcase satchel was outstanding. I love artisan work and buying from small businesses that give the personal level of service and quality that The Leather Satchel Co have. I have now bought a music case for my laptop and I am sure will find another reason to buy.
28 February 2025
Unprompted review
Reply from The Leather Satchel Co.
Alison, thank you so much for this wonderful review - it truly made our day! 😊
We're genuinely delighted your briefcase satchel is a hit. And we are sure the music case will hit all the right notes for your laptop - brilliant choice!
We love knowing that our handcrafted pieces are becoming trusted companions on your journey.
Whenever you're ready for your next "reason", you know where to find us.
Until then, enjoy every adventure!
Bespoke strap
Had a bespoke strap made excellent customer service and excellent strap made perfectly, thanks again
20 February 2025
Unprompted review
Reply from The Leather Satchel Co.
Really glad we got the chance to craft a bespoke strap for you, Charlie! Now your satchel is all set for many more days out and adventures.
Hope you both have an amazing time together— here’s to many more journeys ahead! 🚀😊
Keep up the great work🙌
Keep up the great work🙌. This mini leather tote bag is a versatile and stylish
accessory that fits my essentials perfectly. Referred you to my friends!🥰
28 January 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for your kind words! 😊
We're absolutely thrilled to hear that your mini leather tote has become a treasured companion. That’s exactly what we hope for – that each bag we craft for people becomes a lifelong partner, rich with personality and memories.
If you ever need anything, whether it's care advice or just to share more of your satchel's adventures, we're always here. Enjoy every moment with your new bag! ✨
Just brilliant!
Exceptional customer service bettered only by the quality of the product. Absolutely delighted with both my satchel and my notebook cover. Thank you!
14 February 2025
Unprompted review
Reply from The Leather Satchel Co.
Neil, this absolutely made our day! 😊
Thank you so much for your kind words --- as you can probably tell, we pour our heart into our little business, and craftsmanship and our service are at the core of that, so hearing that you're delighted the standard of BOTH of them, means so much.
We're so happy your satchel and notebook cover are even better than you expected, that means the world to us.
Wishing you many wonderful adventures with them! If they ever need a little TLC or just want to show off how well-loved they've become, we’re always here.
Enjoy every moment! ✨
An amazing company
An amazing company. Great communication, professional and friendly. Thank you the LSC team!
1 February 2025
Unprompted review
Reply from The Leather Satchel Co.
Dear Fafa,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience with us again.
It means a lot to our team to know that our communication and service made a positive impression.
If you ever need anything, we’re always here to help! 😊
Absolutely perfect
I was thrilled with my order (small notebook cover) because I'd had difficulty finding a cover for an odd-sized Japanese planner – not quite A6, not quite B6. I found TLS Co by chance when I was about to give up. The measurements seemed to be the elusive "tall A6" that I'd been hunting for, so after a couple of hours trying to make up my mind about the colour (the choice of leathers is huge) I took the plunge and placed the order. The cover arrived this morning and it fits the planner like a glove. Gorgeous leather, immaculate stitching, beautifully presented in a smart understated box – and an incredible bargain for that quality. Great service, too. I can't recommend this company highly enough. An all-round enjoyable shopping experience!
27 January 2025
Unprompted review
Reply from The Leather Satchel Co.
Karen, this was such a joy to read—thank you for taking the time to share your experience! 😊 We know how tricky it can be to find that just right fit for unique planners, so we’re absolutely delighted that your cover turned out to be the perfect match.
It’s wonderful to hear that you enjoyed the leather selection process (there are a lot of choices! 😆) and that the craftsmanship and presentation met your expectations. We love knowing that your cover has found its perfect home, and we truly appreciate your kind words about the service too.
Thank you again for choosing us—it means the world! If you ever need anything else, we’re always happy to help.
This company is simply amazing
This company is simply amazing, and the people who work there are truly kind, patient and helpful, even with non native english speakers like me.
Workmanship is great and I will definitely go back to Leather Satchel for more :)
6 January 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for your kind words! We’re truly touched to hear how much you appreciated the service and workmanship. It means the world to us to know that we could make your experience a positive one, and we're always here to help, no matter the request.
We look forward to welcoming you back for more in the future! 😊
Excellent leather goods
Excellent products, handcrafted to individual specifications. The workshop crafts leather goods to treasure. The items made are so special. Worth every penny.
Alongside that, the level of customer service is second to none. Absolutely Excellent.
9 January 2025
Unprompted review
Reply from The Leather Satchel Co.
Thank you so much for your kind words!
It means the world to us that you see our stuff as something to treasure.
It's also great that you recognise the value and care we put into crafting them.
Your praise for our customer service makes us really happy — because we take great pride in it.
Overall, your support and feedback inspire us to keep doing what we love, so again, "Thank you." 🙏
The best leather satchel and small…
The best leather satchel and small leather goods Company. The best customer service and communication.
Fantastic personal service and the most beautiful, well made products.
19 November 2024
Unprompted review
Reply from The Leather Satchel Co.
Hi Dylan,
Thank you for your wonderful feedback! It truly means the world to us that you’ve had such a positive experience. We take great pride in both our craftsmanship and our customer care, so hearing that you appreciate the quality of our products and our communication really brightens our day. We look forward to serving you again in the future and hope your new leather goods continue to bring you joy for many years to come.
Wow, beautiful leather handbag
Wow, beautiful leather handbag recieved yesterday the craftsmanship is excellent.
I fell in love with it at the first touch. The leather is so smooth and the color is so superb.
24 October 2024
Unprompted review
Reply from The Leather Satchel Co.
Hi Hannah,
Wow, thank you so much for your lovely review! 😊 It’s amazing to hear how much you love your new handbag—it really means a lot to us. The way you described the leather and craftsmanship made us smile; we’re so glad it’s everything you hoped for.
If you ever need anything else, just give us a shout. Enjoy your beautiful new bag!
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