Lease Car Direct Reviews 

197
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and helpful staff, who are always available to answer questions and keep them updated. Many appreciate the professional, proactive approach, noting the smooth and stress-free process from start to finish. Reviewers frequently highlight outstanding communication and efficiency, often leading to early vehicle delivery. People commend the personalized customer service, where team members go above and beyond to secure great deals and ensure satisfaction. The overall user experience is described as seamless and easy, making it highly recommended for leasing.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending the... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many expressing high satisfaction and... See more

User experience

Customers report overwhelmingly positive experiences, describing the overall process as fantastic,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish - Atul was always available for any questions I had and kept me updated throughout. Even received a call from Harj tonight to confirm the car was delivered... See more

Rated 5 out of 5 stars

I recently leased a car through Lease Car Direct, and I couldn’t be happier with the service. Harj was fantastic throughout, professional, proactive and genuinely went above and beyond to get eve... See more

Rated 5 out of 5 stars

This was our first time of leasing a car. The experience has been easy due to the excellent customer service from Harj. His availability to contact by phone, messages and email was excellent and... See more

Rated 5 out of 5 stars

From beginning to end, my experience with Harj and the team was fantastic. We were pleasantly surprised when our 75 reg VW Tiguan R-Line arrived a month early. We couldn't be more thrilled and will de... See more


Company details

  1. Leasing Service

Written by the company

Our aim is to provide our customers with the best offers on the latest car models, enabling you to own a new car for less. The process of order to delivery is quick, easy and hassle-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

197 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(197)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible customer service from Atul

Incredible customer service from Atul. Although I decided not to proceed with the lease this was not due to the company, it was due to a change in personal circumstances. Their deals have been the best by far when comparing with other leases. The responsiveness of messaging and keeping in touch re deals has been truly excellent and if my circumstances change I will 100% be going back to lease a car from them. Thank you Atul!

10 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent and timely service!

Wonderful service!

We leased a VW tiguan and dealt with Atul from Lease car direct. Not only did Atul source this vehicle for us in a short timeframe, there was timely communication via email/Instagram. Will definitely recommend Lease Car Direct!

23 May 2022
Unprompted review
Rated 5 out of 5 stars

Amazing service and I mean it

Amazing service and I mean it. Hassle free. Very very and very efficient service. The quote was good too. Dont go else where, u wont be dissapponted

30 March 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend, faultless experience.

I dealt with Harj throughout my experience with Lease Car Direct and I couldn’t fault him. Price was superb, communication always immediate (despite me asking a million questions), and the car is everything I hoped for and more.
I wouldn’t hesitate to recommend Harj and LCD to anyone looking for a car.

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Iam very pleased with the car and deal I got from Lease Car Direct. Every stage of the process was 5 star, everything was so easy and smooth from ordering the vehicle to receiving it I simply couldn't recommend this company highly enough. Thanks again

18 February 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service l

Fantastic service from Atul & Harj. Ordered a new Audi in July, through an Instagram advert. Delivery was delayed (due to manufacturer delays) but communication up until delivery was brilliant.
Would thoroughly recommend Lease Car Direct.

30 January 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly

Harj was very helpful and kept me fully informed throughout the process. He advised me on the best maintenance package and got me a great deal on a lovely Audi A5. Wouldn’t hesitate to use him again and would highly recommend his services.

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great communication and service from Harj. Got a fantastic deal on my new A5 helped with advice on what maintenance to get to best suit what I need. Wouldn’t hesitate to use again. Thanks

7 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered an Audi A7 through Lease Car Direct. The team were really helpful and explained the process to me as I had not taken out a lease previously. Everything was easy and simple to follow and I was kept upto date on the delivery process throughout by Harj and Atul. Easy to get into contact with and replied to me pretty much instantly. Can't fault these guys and would definitely recommend.

19 May 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Took out a hire contract for Audi A7 with Lease Car Direct. Got an excellent deal. Was a long wait for car to arrive, but this was outwith the company’s control due to Covid and manufacture issues. Atul was excellent throughout, keeping me updated when required even out with normal office hours. Really honest and reliable, I wouldn’t hesitate to recommend them.

Ian Borthwick

14 May 2021
Unprompted review

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