This is a total SCAM and Internet FRAUD. They need to be reported to the FBI as internet fraud, and BBB as a company unworthy of staying in business. They need to be stopped. Customer service is 1 g... See more
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Loan process was fine until I encountered a problem, then no help or returned calls as promised. I used the payoff Loan in full option and the next day a payment automatically came out my checking acc... See more
Company replied
Leap credit is the best loan company I've dealt with, they're honest, timely on pay off and just good people, ty leap credit for helping me out when I needed it, sincerely, jerry Nations
Company replied
This company charges phenomenal interest rates but they have treated me so fairly as I am behind in my payments due to unforeseen circumstances Thank you Leap Credit
Company replied
Company details
Written by the company
Leap Credit provides a wide range of installment loan products for customers' daily financial needs. Apply today to see if you are qualified!
Contact info
PO Box 19079, 30326, Atlanta, United States
- (888) 532-7842
- support@leapcredit.com
- leapcredit.com
2.7
Poor
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This is a total SCAM and Internet…
This is a total SCAM and Internet FRAUD. They need to be reported to the FBI as internet fraud, and BBB as a company unworthy of staying in business. They need to be stopped. Customer service is 1 guy that interrupts you, talks over what you're trying to explain, and just plain RUDE. They say they do not receive emails, but I'm sure they do as I've sent from 3 different addresses. Funding never happens, and this after they approve the loan and a repayment schedule is already in place. I will do everything in my power to shut down this operation. STAY AWAY FROM THEM......
29 December 2022
Unprompted review
Delayed funding i applied nov 14th and…
Delayed funding i applied nov 14th and still havent received my funds and it keeps telling me within 1-2 days ill receive it. I have accrued 288$ in overdraft fee's at my own bank because of this delayed funding. Won't do any more business with them in the future.
14 November 2022
Unprompted review
Reply from Leap Credit
Hello,
We are sorry for any inconvenience we may have caused. We are always looking for ways to improve our product. Please reach out to us again at support@leapcredit.com or call us at (888) 532-7842. We will provide you with an update.
Fraudlent accusations
I was called by a collections agency stating I had taken a loan with this company. I have never heard of them and the information the agency provided me was outdated address and incorrect email information. So far the company has yet to respond to my emails request for help or even answer their phones. I call and sit on hold for 30 minutes a time to no answer. I am completely disgusted and will most likely have to lawyer up to fight this
27 October 2022
Unprompted review
Reply from Leap Credit
Hello Tana,
We are sorry for any inconvenience we may have caused. We are more than eager to address your concerns. We want to let you know we only fund loans with the digital signature of the customer. Our hours of operation are from 8 AM EST – 8 PM EST (Monday – Friday) and 8 AM EST – 5 PM EST (Saturday). Please reach out to us again at support@leapcredit.com or call us at (888) 532-7842. We will address your concern and get your issue resolved.
Took almost 3 weeks to get the deposit
I was approved on sept 22nd now it is October 12 and they are claiming a deposit will go in in 1to 2 business days
And they charged interest since the 22nd so my 500 is now 671.
I’ve had 2 loans with leap before and no problems..this will be my last loan with them.
12 October 2022
Reply from Leap Credit
Hello, Justine!
We are sorry for this inconvenience. We apologize for the delayed funding. At this time, it looks like you have been funded. Please call us at (888) 532-7842 or email us at support@leapcredit.com if you have any additional concerns.
The Leap Credit representatives were
The Leap Credit representatives were, knowledgeable, courteous and professional with the service they provided .
13 July 2022
Reply from Leap Credit
Hello William,
Here at Leap Credit, we aim for our representatives to be professional, helpful, and knowledgeable of our product. Please call us at (888) 532-7842 or email us at support@leapcredit.com if you have any additional concerns.
Too long to get funds after approval!
I was approved but the money had not been transferred to my account 10 days later! Very disappointed!
4 July 2022
Reply from Leap Credit
Hello, Alvin!
We apologize for any inconvenience we may have caused. Your loan has been funded. Please call us at (888) 532-7842 or email us at support@leapcredit.com if you ever need further assistance.
Reply from Leap Credit
Thank you! We are glad we were able to assist you in your time of need. Here at Leap Credit, we aim to help and support our custoemrs anyway we can. If you ever need assistance again, please call us at 888) 532-7842or email us at support@leapcredit.com.
I applied for this Loan on Tuesday May…
I applied for this Loan on Tuesday May 31st. The information states it can take up to 2 business days, so I waited until Friday to email when it had not reached my bank account. I never heard back from anyone. I called and was told I would get an email to confirm my information. I did not get anything and yes I checked my spam folder. I emailed again and again no response. The first payment was due Thursday June 9th so I looked to see if it was taken out, it wasn’t so I figured it would not go through. I called to make sure I would not be charged since it never funded and was told there was no record of it in the system. So imagine my surprise when Today I get a bank notification of a deposit. This is highly inconvenient now that I have already gotten another loan to fix my repair I needed. The app that is available does not work, the online information on your website is terrible. Communication has to get better.
10 June 2022
Reply from Leap Credit
Hello Catherine,
We are sorry for any inconvenience we may have caused. We do have a three-day cancellation policy that allows the customer to cancel the loan with no fees or charges to the customer. Also, if you don't want the funds any longer, you can return the funded amount to us without penalty. Please give us a call at (888) 532-7842or email us at support@leapcredit.com if you are interested in any of those resolutions.
Slow response
Slow response. Has access to account and have had many loans but still wants me to send in docs. Ridiculous waste of time.
20 May 2022
Reply from Leap Credit
Hello Michelle,
We are sorry for the delay. No matter how many loans a customer has had it is in our best interest and yours to ensure we have all the correct identification information. Also, information can change i.e. address, bank information, place of employment. Please give us a call at (888) 532-7842 or email us at support@leapcredit.com, if you have any further questions.
Reply from Leap Credit
Hello John,
We are sorry that your experience with us was not pleasant. We are always looking for ways to improve our product. Please give us a call at (888) 532-7842 or email us at support@leapcredit.com if you have any further questions.
Always Professional.
7 April 2022
Reply from Leap Credit
Here at Leap Credit, we strive to be pure professionals as well as provide excellent customer service. Please call us at (888) 532-7842 or email us at support@leapcredit.com, and we will be more than happy to assist you again.
Customer Support/Rewards
Initial application was easy. Loan was paid off quickly and suddenly they were taking money from my bank when I had a 0 balance on my loan. Took days and lots of calling to get fixed. No one you talk to can handle any of these situations themselves and you don't get to talk to the people who do. Frustrating. Also I have taken out a few loans and have never gotten any credit for payments towards the 50 dollar cash reward.
27 February 2022
Reply from Leap Credit
Hello, Alley!
We would love to address any questions you may have when it comes to our customer rewards program. Please call us at (888) 532-7842 or email us at support@leapcredit.com, and we will be more than happy to address your concerns further.
A lot of issues getting approved and…
A lot of issues getting approved and funded. Then once funded, they tried to make me submit a payment the next day
29 January 2022
Reply from Leap Credit
Hello!
We are genuinely sorry that your experience with us is less than perfect. We can offer you an extension for the delay in funding. Please give us a call at (888) 532-7842 or support@leapcredit.com, and we will be happy to walk you through this process.
waited 3 weeks for a decision
waited 3 weeks for a decision. then they told me they declined the loan .
5 January 2022
Reply from Leap Credit
Hello! We are sorry for any confusion regarding your loan. Currently, your loan is showing approved and funded if you have additional questions concerning your loan. Please give us a call at (888) 532-7842 or email us at support@leapcredit.com, and we can explain your current status further.
Terrible Customer Service
Terrible customer service. I was approved and signed my loan documents on 12/15. Today is 12/21 and the funds have yet to be deposited. When I call, I get the same runaround. They constantly tell me “1-2” days. Super frustrating. Definitely would NOT refer any of my friends or family.
21 December 2021
Reply from Leap Credit
Hello!
We apologize for any delay. According to our records, your account has been funded. Please call us at (888) 532-7842 or email us at support@leapcredit.com, and we will be more than happy to assist you.
If I could give a BIG FAT zero I…
If I could give a BIG FAT zero I would!! Took out extra payments without my consent! No call, no, no email, just went into my account and took out what they damn well pleased!! Then says they have no record of it and I had to send in bank statements and documentation! Uh…… if you took it out don’t you think you would have a record of it?? Worst loan company ever!! Avoid at all cost!!
20 December 2021
Unprompted review
Reply from Leap Credit
Here at Leap Credit. Our payment reminders and outstanding balance reminders are sent out daily. To ensure we have accurate information on any transactions a bank statement is needed to confirm the transaction. Please call us at (888) 532-7842 or email us at support@leapcredit.com, and we will be more than happy to address your concerns further.
If I could give less than one I would
If I could give less than one I would. I never took a loan out with this company. With the amount of money I run through my account I never really noticed until this week were $500 was taken out at once. Called them and was told I took a loan out in 2019 for $1000. Never took a loan out to this company, The indicators they talk about are a joke, I believe my ex took this loan and I paid 3000 to them for a measly thousand dollar loan, that I never got. Un freaking real, looked at there web site, the questions they ask Are questions that any of numerous people that know me could answer correctly.
18 December 2021
Unprompted review
Reply from Leap Credit
Hello!
We do have procedures and a process in place for customers who have experienced your situation. Please call us at (888) 532-7842 or email us at support@leapcredit.com, so we can provide you with the necessary information to get this situation rectified.
Horrible company and horrible customer…
Horrible company and horrible customer service,took 2 payments of over 600 out of my bank account at once and the intrest is criminal paying over 5,000 for a 2,000 dollar loan. This company is a perfect case of predatory lending and should be shut down!
16 December 2021
Unprompted review
Reply from Leap Credit
Hello Carla!
We are sorry your experience with us was less than perfect. Notifications are sent daily of balance and missed payments. The loan agreement outlines the payment schedule along with the payback amount. We are more than happy to walk you through your payments and payment history. Please call us at (888) 532-7842 or email us at support@leapcredit.com.
Total Scam
I had an arrangement for $40 every 2 weeks and today they took out almost $600 from my bank account, they never answer on the phone number on the page
16 December 2021
Unprompted review
Reply from Leap Credit
Hello Iliana!
We are sorry for any inconvenience this may have caused. A refund was issued to your account for any overpayment. If you have any additional concerns, please call us at (888) 532-7842 or email us at support@leapcredit.com.
Was approved for a loan
Was approved for a loan, took a while but finally all worked out good
15 December 2021
Reply from Leap Credit
Hello Donald,
We are always here to help all our customers in any way we can. We are ecstatic that your experience with us was good. Please call us at (888) 532-7842 or email us at support@leapcredit.com. If you ever need any assistance.
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