LeakBot Reviews 2,301

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 685 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their expertise, professionalism, and friendly demeanor, often highlighting their punctuality and helpfulness. The service provided is consistently described as excellent, with many people appreciating the efficiency and thoroughness in identifying and repairing leaks. Reviewers also commend the customer service for being responsive and knowledgeable. However, some customers also noted issues with the product itself, with a few reporting that the LeakBot device failed to detect leaks or experienced signal loss. There were also instances where the product generated false alarms, leading to frustration. A small number of people also mentioned dissatisfaction with the quality of the product and, in rare cases, with the technician's explanation of the work or the outcome of the repair.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism and helpfulness.... See more

Service

Consumers find service to be positive, highlighting the professionalism and efficiency of technicians. Many... See more

Product

Users describe ambiguous interactions with the product. Many customers praise the LeakBot device for... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, communication, and... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the device's ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert arrived on time, and clearly knew exactly what he was doing. Tested the cold water system all round the house, fitted a new washer on a toilet cistern and a new outside tap. Retested the syst... See more

Rated 5 out of 5 stars

LeakBot discovered a leak in our water system and advised us via the app and text messages and emails. They then called and explained the no charge program a of visiting our home and testing to find... See more

Rated 5 out of 5 stars

It picked up a leak far too small for me to detect, but if it had been in a more hidden place it could've caused significant damage before it was detected. Gary, the Leakbot plumber, found and replace... See more

Rated 5 out of 5 stars

The appointment was set easily and Daniel, the service technician, was friendly, thorough and professional. He was able to locate a small leak and repair it the same day!! Nice having a device like... See more


Company details

  1. Plumber

Information provided by various external sources

The smart water leak detector that spots hidden leaks before they become bigger problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

LeakBot review

Arrived on time, advised when he was on his way. Connected the equipment and found where there were leaks then repaired them quickly. Put everything back it how it was when he arrived.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

The Technician was very friendly and…

The Technician was very friendly and provided direct and reliable advice regarding my water system.Not only was he able to locate the source of my water leak he also anticipated future potential leaks including an outdoor pipe which he fixed.

As a customer I highly commend the technician based on his previous work experience and knowledge as a plumber which was reassuring.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Prompt and comprehensive service

The agent and technician both provided excellent service and patient and clear responses to the questions I had. The service was prompt and very thorough. I feel very comfortable with the service they provide.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Good service and experience.

I had a bit of difficulty scheduling an appointment since my call was lost a couple of times, but overall the experience was very good. The person that helped me was very knowledgeable and very cooperative. I was able to schedule an appointment as a follow up to a leak that my LeakBot system reported in a very timely fashion. The technician, Mark, who came was very knowledgeable and helpful. The problem was solved and I feel much better about the condition of my home.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Leakbot stopped functioning

Leakbot stopped functioning. Been waiting for technical team to come back. It's been 3 days now. Seems no one knows what's happening.

23 February 2026
Unprompted review
LeakBot logo

Reply from LeakBot

Thank you for your feedback. It seems there is missing water usage data in the app for just over a week. Looking at your account today we can see water usage data is being logged once again. Your LeakBot device is working correctly and is leak free. Our technical team will investigate the reason for the missing water usage data. If you require any further support please let us know. Kind regards.

Rated 5 out of 5 stars

In the Know

My bot had been telling me that I had a leak that I was able to solve. I feared a hidden leak behind a wall. Leakbot sent an engineer, Tristan, spend over 2 hours before tracing the leak to a damaged expansion vessel which now needs to be replaced.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent process.

Good concept and it has been helpful to me two times in identifying leaks and fixing them. Trevor has been excellent with the work and with communicating with me to explain everything and to offer good advice about things I can do in the future.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Expensive Leak avoided

Came in from shoveling snow and about 1 hour later received a leak alert. I went down my basement and heard water running and traced it to an outside spigot that I had accidently turned on while shoveling. Who knows how long that would have run if I didn't get the alert. LeakBot ROCKS!!!!

23 February 2026
Unprompted review

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