Leaf Envy Reviews 

352
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional quality and health of the products, noting that vibrant plants arrive carefully wrapped, fresh, and fully protected. Local shoppers and buyers also deeply appreciate the prompt delivery times, smooth online ordering process, and the professional support provided by the responsive team. However, some customers also noted that a few items arrived damaged during transport or suffered from unexpected delivery timing issues and early dispatch. Consumers occasionally mentioned encountering communication gaps regarding delivery schedules or receiving packages with insufficient protective materials leading to broken stems.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, describing plants as healthy, vibrant, and delivered... See more

Quality

Users describe satisfaction with quality, highlighting that plants arrive healthy, vibrant, and well-packaged... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, noting quick shipping times and plants... See more

Service

People report positive experiences with service, highlighting a smooth, efficient, and customer-focused... See more

Order

Customers had positive experiences with order, highlighting that the process is simple and quick. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great plants arrived very well packed and in great condition. Be aware of the option to specify a delivery date though, mine was a birthday gift for my mum which ended up being prepared and dispatched... See more

Rated 4 out of 5 stars

Brought a money tree from leafenvy, initially it was recieved quite damaged from transport, this was partly due to poor packaging but the courier would have also been partially responsible. I sent pic... See more

Rated 4 out of 5 stars

The plants delivered were lovely, well packaged and healthy - however, communication around delivery was non-existent. Luckily, I happened to be in when they were delivered.

Rated 4 out of 5 stars

Healthy plant , well packaged. Slightly smaller than I thought , but it will grow. Definitely recommend.


Company details

  1. Events & Entertainment

Written by the company

We are the destination for plant collectors, plant stylists & plant enthusiasts. Our premium quality products are created for the interior-design obsessed. We help you go from plant newbie to plant fanatic. We are designed to transform lives through nature. Indoor plants, pots & accessories delivered nationwide.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

352 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(352)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly and Reliable

The customer service team were so helpful and responsive. I raised a few concerns over the plant I received and they were very quick to send me a replacement. I did prefer my original to the replacement but nonetheless, they were very helpful and able to resolve the issue quickly! :)

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had an issue with the address registered and the team promptly corrected it. The plants were very well packed, in a healthy state and were delivered in the due time. The team was kind and helpful. I'm definitely buying from Leaf Envy again.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Plants, Great Service

We ordered a bundle of plants for our office.
The plants arrived, but unfortunately one had a bumpy ride to us and was damaged.
I contact Leaf Envy and delt with the extremely helpful Rosie.
To say her customer service was outstanding would be an understatement!!
our damaged plant was replaced in the blink of an eye and Rosie continued to help with paper work and invoices.
I would 100% recommend.
Thanks Leaf Envy and Thanks Rosie.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Best plants ever from any supplier

I'm 77 years old and have ordered many plants online from many different nurseries.
The 'Fiddle leaf fig' plants received from Leaf Envy are the best plants ever received from any supplier. I just hope they will look so great after a few months of my care.
Thank you Leaf Envy, I will be back.

14 March 2026
Unprompted review
Rated 4 out of 5 stars

Money tree from leafenvy - excellent customer service

Brought a money tree from leafenvy, initially it was recieved quite damaged from transport, this was partly due to poor packaging but the courier would have also been partially responsible. I sent pictures of the broken branches and ripped leaves to leafenvy and their customer service was excellent. I recieved a partial refund and guidance on how to care for the plant to revive it. I am happy to say a few weeks later it is now thriving with new growth sprouting all over. I would purchase from leafenvy again dispite initial issues as I felt they resolved these appropriately.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

My plants arrived few days after…

My plants arrived few days after ordering very well wrapped & packed the most beautiful healthy plants were delivered I immediately ordered more for my grandson he has a love of the snake plant he said he thought it was artificial as it was so perfect!! Once I make more room I’ll be ordering more!!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great plants and pots too

Great plants and pots too. Bought from them as section on website allows you to filter for pet safe plants that are OK with cats/dogs. DPD didn't deliver one of six parcels but was sent a replacement next day so am happy with that service. Would recommend and buy again.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I ordered a plant and a lady rang me and said it would be a few days late, so she would send me another one to apologise for this.I was so taken back by this as this had never happened to me before, somebody actually putting themselves out.
I now have two lovely healthy plants in lovely pots.I can't recommend Leaf Envy enough. I would definitely buy from them again. Thank you so much

13 February 2026
Unprompted review
Rated 2 out of 5 stars

Generally not great

My plant arrived next day as expected, how get it arrived upside down, broken and soil everywhere.

I needed to patch up the plant, trim it down and repair the damage.

When I contacted customer services they were very lovely but not that interested in making it right.

When you pay over £70 for a plant, plant pot and stand you expect it to arrive it a decent condition as I explained to customer services, you wouldn’t select a broken plant in a shop, so why accept it online?

Reluctantly they refunded my delivery cost (£1.67)

This review was asked for via email.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Good choice, great plants

Very impressed with product, delivery time and packaging. My new Fiddle Leaf Fig plant arrived looking really well. A little confusing with the cross-branding (they’ve just merged with Beards & Daisies but hopefully B&D will let them revert to their own branding!) but everything else all good.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Love this company

Love this company. I have bought plants from them on a few occasions. The plants are of great quality and are thriving, even with my not very attentive care. The other thing for me that makes this company stand out above others, is the packaging. Being online they are packaged so very well, they never come to any kind of harm. They arrive in pristine condition every time, unlike other companies that have sent out their plants in flimsy packaging, resulting in damaged or at least in a “ruffled” condition. I would not hesitate to recommend this company.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I am absolutely in love with the plant…

I am absolutely in love with the plant I received from Leaf Envy! It is healthy, vibrant, and just the most beautiful addition to my home. The care and attention that went into packaging and delivering it really shows — it arrived in perfect condition. This is the most beautiful strelitzia I ever had!

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic company and…

Absolutely fantastic company and beautiful plants, stunning and healthy. I made a mistake with my order and the team helped me in an instant with professionalism and courtesy. Can't rate them enough and would recommend in a heartbeat. Thank you for delivering even more than you offer. What a breath of fresh air.

18 January 2026
Unprompted review

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