Leaders - Worcester Reviews 

236
•
TrustScore 4.5 out of 5

4.7

31 Foregate Street, WR1 1EE Worcester, GB

•

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Rated 5 out of 5 stars

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I... See more

Rated 5 out of 5 stars

I have been letting my flat through Leaders for many years. My account manager is Tierney Sutton. Over the years Tierney has always been very helpful and goes above and beyond my expectations, is al... See more

Rated 5 out of 5 stars

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional s... See more

Rated 3 out of 5 stars

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can'... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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4.7

All reviews

(236)

2,526 reviews in the last 12 months

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Rated 5 out of 5 stars

New Home + Aftercare

Super pleased with my new home, all under the support of Tierney, especially with some initial teething problems whilst I’ve settled in. So it’s not just about finding a home, it’s also about the aftercare!

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Very polite and friendly Natalie

Hi my name is Harry workman 60 raddlebarn farm drive my contract at leaders cotteridge is Natalie she has always been very helpful to me and sorted out any issues that i have had and has never not replied to any questions I have asked her I know I can always get her help thank you

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Tierney Sutton

I’ve dealt with leaders a lot over the past few years with many different employees over this time. The current bunch are all great with all of them happy to help if Tierney isn’t available. But the whole time I’ve dealt with Tierney she has been amazing. Nothing is to much trouble, she is very direct in getting things done and always comes back to me with any answers I’ve enquired about. Leaders are very lucky to have her on board and she is a great credit to the company. Thank you Tierney for everything you do and I hope your here for many years to come.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Thea Meek

Thea manages my property, she is always very helpful and professional. Nothing is too much trouble and any issues are resolved quickly and efficiently. I am very happy with the service that Thea provides.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Neil Woolrich

Neil has been looking after one of our rental properties during a particularly tricky time and I have been really impressed with his level of expertise and "can-do" attitude. It has been a real pleasure to work with him.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Experienced property manager

My husband and I have been renting a property through leaders since April last year, there have been a couple of maintenance issues that have come up since we moved in. Neil is our property manager (Worcester branch) and any issue we have logged have been felt with almost immediately and a contractor sent out the same day if not as soon as possible. Grateful to have someone who’ll help with anything that arises especially with having a little one In the home. Not had any issues with leaders since we’ve moved in

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Assistance with maintenance issues

I have dealt with Lewis Langdell over some maintenance issues with the flat that I rent (Leaders are the letting agents). Lewis has been very polite, friendly, responsive and easy to deal with.

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Leaders in Worcester

Contact with Leaders in Worcester is always a pleasure, even when requesting repairs. I am very pleased by engagement and care from Lewis Langdell​​​​ Property Manager, who managed to resolve my case in matter of just few hours. Thank You.

MARCIN DARIUSZ SZYMANSKI.

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Leaders has the best houses to rent

Leaders has the best houses to rent. I enjoyed my seemless payment method and how organised there websites and services they provide is. Aimee has been a wonderful property manager that always quick to resolve and solve our problems and I do appreciate. I look forward working with you for a long time and recommend to amazing customers.

7 March 2023
Unprompted review
Rated 5 out of 5 stars

I have recently just rented a house…

I have recently just rented a house with leaders. And what a privilege it's been. I have been dealing with a lady called Kate who was definitely the most helpful of agent couldn't of done enough for us and extremely helpful over the phone. It was a privilege Dealing with Kate.

8 November 2023
Unprompted review
Rated 5 out of 5 stars

We had a difficult experience with one…

We had a difficult experience with one agent who then left the business. We were assigned Lewis L and he has provides exceptional service. Always responds and nothing is quick in dealing with things. Great work Lewis!

14 July 2023
Unprompted review
Rated 4 out of 5 stars

Leaders Worcester

I've been renting my property through Leaders for several years, there is definitely room for improvements in some areas, and without doubt the service depends on the individual property manager (based on experience with other agents. Good service by Neil currently, I've been dealing with Neil over the last couple of months.

16 November 2023
Unprompted review
Rated 1 out of 5 stars

Leaders agency

Leaders agency? More like a complete nightmare! I implore anyone considering their services to run in the opposite direction. Their incompetence is staggering. The second they get their claws into your bank account, it's a never-ending cycle of fees, ludicrous rent increases, and absolute indifference to any issues you might face.

I've been trapped in this squalid excuse for a property for over two years. Whenever I plead for maintenance, it's like begging a brick wall for help. Responses? Actions? Forget it. But wait until it's time to squeeze more money out of you—suddenly, they're all over you with calls, emails, and texts, demanding every last cent for rent hikes that make zero sense.

And their idea of 'maintenance'? Sending over some ancient worker whose idea of a fix is to slap silicon on everything. It's like they're mocking us tenants with their shoddy, half-hearted attempts at repairs. The whole operation is a sham, a disgrace to the very notion of property management. Leaders? More like Losers. Avoid them like the plague unless you fancy living in a dilapidated dump and being treated like nothing more than an ATM.

13 November 2023
Unprompted review
Rated 5 out of 5 stars

Aimee has been helpful and…

Aimee has been helpful and understanding during the period when I had no boiler. Her customer service has been great, even giving me courtesy calls to check how we were while waiting for work to be done.

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Leaders

Been working with Aimee Taylor for over 2 years now and couldn’t be happier with the service!

3 November 2023
Unprompted review

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