Leaders - Worcester Reviews 

236
•
TrustScore 4.5 out of 5

4.7

31 Foregate Street, WR1 1EE Worcester, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I... See more

Rated 5 out of 5 stars

I have been letting my flat through Leaders for many years. My account manager is Tierney Sutton. Over the years Tierney has always been very helpful and goes above and beyond my expectations, is al... See more

Rated 5 out of 5 stars

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional s... See more

Rated 3 out of 5 stars

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can'... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Worcester

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 31 Foregate Street, WR1 1EE, Worcester, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(236)

2,517 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you.

Brilliant service from all the team at Leaders in Worcester. First time renting and they made it so simple and easy for us at the start. A special thanks for Lewis, who as our housing manager sorted everything we needed quickly and efficiently during the 2 years and was just great to deal with.

26 June 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Luke

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

LANDLORDS don't miss out !

Tierney, Lewis, Alice, Sarah & Craig! serious team! so good, would recommend them to all landlords ! first class! thanks team!

3 June 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Andrea

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
The Worcester Team thank you for the lovely feedback.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Natalie has been a great help always

Natalie has been a great help always, swift to respond to my concerns and has made me think nobody does it better than Leaders.

13 June 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Bridget Kaze

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fast and simple renting

Dealt with Kate Beale whilst trying to find a place to rent around Worcester. First property didn’t come to fruition however Kate was quick to find a really good alternative .

Background checks were really quick and Kate kept me up to date throughout .

Thank you :)

23 May 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear D

Happy Kate was able to help and found you another property.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Sophie

Needing to review rent and adjust tenancy agreement for our tenants, I spoke to Sophie Conway. She was really helpful and considered both our needs and tenants, finding sympathetic ways to approach the situation for our tenants. She offered solutions I would not have thought of, and her response to my queries were always timely and considerate. Could not praise highly enough.

29 May 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Andrew

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Best Property Manager - Tierney

My sincerest gratitude to Tierney (Property Manager). Tierney has been my property manager for 3yrs now and I never had any bad experience with her at all.

I totally have no clue about the technicalities of renting a house in the UK. All I know is, I pay, I keep the house clean and that's it. All other concerns such as maintenance, repairs and legal stuff are definitely not my areas of expertise.

That's where Tierney comes in! Everything I need, any questions I have and all requests I have are all sorted out in a very swift manner.

Tierney has an amazing customer service skills. She always gets things done, the way it should be and she communicates everything very clearly.

I am so happy with Tierney and Leaders!

8 April 2024
Unprompted review
Leaders  - Worcester logo

Reply from Leaders - Worcester

Dear Rener Kristoffer Garcia

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I have recently moved into a rental…

I have recently moved into a rental property in Worcester and the service received from all staff but namely Alice and Tierney has been first class, both have helped and sorted any questions and queries I had quickly, professionally and politely - making what can be a stressful process much less hassle. I can't recommend them highly enough. Thank you.

15 March 2024
Unprompted review
Rated 4 out of 5 stars

Helpful and attentive agents

Lewis was on hand throughout our tenancy to answer queries and assist with maintenance queries. After some initial issues when moving in, and although the conduct of the landlord cannot be controlled by Leaders, Lewis and the team were always very helpful and professional when addressing problems. I'd recommend them to new tenants in the area.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient team.

Every member of the team has been friendly, efficient and very approachable.
Our property was speedily assessed and put on the market.
all calls and emails were answered speedily.
Very pleased, looking forward a speedy sale.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

My experience with leaders has always been good, they’ve dealt with anything I’ve brought to their attention and I’ve kinda been left alone which I like as a tenant.
Recently though I’ve had a few maintenance issues within my home and I’ve got to say a big thankyou to Lewis Langdell who has been super efficient in dealing with the issues, keeping me informed every step of the way and is always quick to reply to my emails, we need more people like Lewis, he’s a pleasure to talk to and is always so polite.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Having only recently entered into being…

Having only recently entered into being a landlord I needed a company that was going to assist me in every step.
My contact Alice Gadd is very professional and provided all information in a friendly manner for which I am very appreciative of.
Any decision that needed made was presented to me via email and then with a one to one call.
A pleasure to deal with on every level.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Just moved into our new place

Just moved into our new place and must praise the team for their help thus far.

Specifically Kate who was very helpful from the start, and Lewis who has been immensely helpful in dealing with the early teething issues post-move.

Quite happy with the support we have received so far and hope to continue on this trajectory.

12 January 2024
Unprompted review
Rated 5 out of 5 stars

Polite and professional

Sophie always goes above and beyond whenever I come to her with any problems, And it’s always handled politely and professionally. I would recommend leaders to anyone

25 January 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look