Leaders - Northampton Reviews 

265
•
TrustScore 4.5 out of 5

4.7

168 Wellinborough Road, NN1 4DU Northampton, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

Wow! Leaders at Northampton have been exceptional in helping us rent our property! From the start of our experience with Leaders was amazing! Especially Faith. She was professional, friendly, efficie... See more

Rated 5 out of 5 stars

Exceptional service The staff are professionals and easy to reach. Ready to assist you in getting your desired property. Jack at the Northampton branch was really helpful and excellent. Thank you... See more

Rated 5 out of 5 stars

Leaders lettings made the renting process less cumbersome through their amazing staff Jack Spencer of Northampton office who was very supportive and friendly through the process. I recommend leaders

Rated 5 out of 5 stars

Leaders, more specifically Gracie, helped me massively throughout this process. Showed extreme care & interest and made my life so much easier as it was my first time renting, and it was extremely eas... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Northampton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 168 Wellinborough Road, NN1 4DU, Northampton, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

265 reviews

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4.7

All reviews

(265)

2,526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful Experience with leaders

I recently rented with Leaders and their customer service was excellent. They are true to their word. The accommodation is very clean to a high standard and I will recommend them to my loved ones.

31 May 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Fred

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

My experience renting a room from Leaders

Was shown a room in a Northampton property and had a very positive viewing. Estate agent Faith was very positive and answered all my questions whilst viewing. There was lots of paperwork to fill out which was a pain. But was helped along the way by estate agent Faith which made it less stressful. Was very happy with the service and support I received from her and rest of Leaders staff in Northampton.

28 February 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Tom

Faith was happy to help, I know paperwork isn't the nicest of things to have to deal with. we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good and experienced staff

This is our second time of renting a property and it was very smooth. From the start when we contacted them until we finalised everything. The staff who led us was very kind and was very patient with us. She answered all our questions and doubts. This is one of the best experiences I have had so far or should I say the best.

13 March 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Maa.

We really appreciate you taking the time to leave a review and for giving us a 5 star rating! We are pleased you found it to be a positive experience.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Good communication skills and guidance

Good communication skills and guidance, always calling to explain every detail to you especially Faith she was very patient and lovely, as l was calling repeatedly she was answering and giving me good advice. It was a pleasure meeting and working with Faith.

22 April 2024
Unprompted review
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Reply from Leaders - Northampton

Thank you for your positive review. Communication is a very important part of our business and we are pleased to see Faith has demonstrated this to great effect. We will be sure to pass on your kind comments to Faith.

Rated 5 out of 5 stars

First time renting a property

First time renting a property. Lillian was very helpful, supportive and gave clear and concise communication. All estate agents were very competitive and I thought Lillian was the difference for me in helping me choose which Estate agent to use. So far the service from Leaders has been great.

1 January 2024
Unprompted review
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Reply from Leaders - Northampton

Moving can be a stressful experience, so it is great to receive such positive feedback about one of our team assisting you and ensuring the process has been clearly explained to you. Thank you for your kind comments and will be sure to pass them on to Lillian.

Rated 5 out of 5 stars

Great service

Great service, seamless and friendly, letting out my property 2nd day on the market! Thank you Lillian.

14 May 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Bingzhen Ni

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I had a great experience with Faith at…

I had a great experience with Faith at Leaders Northampton.
She communicated well throughout the process was seamless

11 May 2024
Unprompted review
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Reply from Leaders - Northampton

Thank you for your positive review of your experience. We will be sure to pass on your kind comments to Faith.

Rated 5 out of 5 stars

Great service

Great service! Faith was very supportive thought the whole process. She was there whenever we had any questions. Very friendly and professional. I would definitely recommend using Leaders. And if you are dealing with Faith Graham you are in a good hands. :)

4 May 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Aldona Kowalczyk

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

I would like to thank Faith Graham of…

I would like to thank Faith Graham of the Leaders Northampton branch for her excellent customer service and support during the renting process .

1 May 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Jenny,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Review: 15 Einstein close

The office members are prompt in response, polite and co-operative. The documentation was clear and they explained and clarify all our doubts.

15 April 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Kanchan Limaye

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

"I had a fantastic experience renting a…



"I had a fantastic experience renting a house through Leaders' Northampton branch, and I couldn't be happier with the service provided by Lillian Cull-Simmons as my letting consultant. From the moment we have meet, Lillian was incredibly helpful, attentive, and knowledgeable about the rental process. She listened to my needs and preferences, and she went above and beyond to find the perfect home for me. The entire process was smooth and stress-free, thanks to her professionalism and friendly demeanor. I highly recommend working with Lillian and the team at Leaders for anyone in search of their next rental property. Thank you for making my move a seamless and enjoyable experience!"

15 April 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Florin Lese

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

I would like to the Faith Graham of…

I would like to the Faith Graham of Leaders for all the help and support in aquiring my first rental property. I am very exicited with the level of professionalism.
Thank you Faith and the whole team

5 April 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Chimedza Magura,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

First Time Landlords

It was our first time as landlords, it was an unexpected decision but as soon as we got in touch with Leaders in Northampton they made the process so much easier. Unlike other lettings agents they met us in person and provided with extensive and invaluable information in relation to renting out our property. Once me made the decision to go with them we were in regular contact with Jolanta in the office, she was always available, even if we left a message she would always call us right back and any query big or small she was always incredibly polite and helpful. I would recommend Leaders to Northampton to anyone who would like to rent out a property.

8 March 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Anjeli

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent team

Excellent team. Most especially Faith, she was really helpful throughout the letting process. In case you want to rent or rent out your property make sure you contact Leaders Northampton branch for a descent process .

26 March 2024
Unprompted review
Leaders  - Northampton logo

Reply from Leaders - Northampton

Dear Eric Agyei Frimpong

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Amazing agent & Service

Amazing agent & Service Jolanta from Leaders Northampton she was Very friendly, professional and responds quickly Highly recommend

22 March 2024
Unprompted review
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Reply from Leaders - Northampton

Dear Nerijus

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I highly recommend Leaders

I highly recommend Leaders, the service provided from Jolanta and the team was excellent.
Special mention to Jolanta for all the support, true professionalism
Thank you!

7 August 2023
Unprompted review
Rated 5 out of 5 stars

The best property management agent in the UK.

Over the past few years I have used a number of different property rental agents to manage my properties. I have not been impressed with the service from any of them. That is until a friend recommended Leaders. The service they offer is absolutely excellent. The Northampton office is managed by a very dedicated lady named Jolanta. She really does ensure that everything is done to find good quality, reliable, tenants. Jolanta ensures that all necessary documentation is handled without any fuss and all maintenance issues are resolved quickly, at a surprisingly low cost. Thanks to Jolanta and her dedicated team, all the stress I previously had with other agents has completely gone. I am very impressed with Jolanta and Leaders. I highly recommend them.

9 February 2024
Unprompted review

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