Leaders - Luton Reviews 

431
•
TrustScore 5 out of 5

4.8

8 Wellington Street, LU1 2QH Luton, GB

•

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Rated 5 out of 5 stars

Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... See more

Company replied

Rated 5 out of 5 stars

Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.

Rated 5 out of 5 stars

I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more

Company replied

Rated 5 out of 5 stars

An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more

Company replied


Company details

  1. Real Estate Agency
  2. also in
  3. Property Investment
  4. Real Estate Appraiser
  5. Real Estate Rental Agency
  6. Real Estate Surveyor

About Leaders - Luton

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info

  • 8 Wellington Street, LU1 2QH, Luton, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

431 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(431)

2,517 reviews in the last 12 months

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Rated 5 out of 5 stars

We are thankful that we got house…

We are thankful that we got house through them very quickly specially Diana she has been so helpful always so kind it’s really nice of her thank you for your patience and help x

26 March 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Raisa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Helpful

The agent (Bilal Raqeeb) was very helpful in getting us the property.

19 March 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Abdul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Very professional

Very professional. The whole process has been amazing from start to finish. A big mention to Bilal Raqeeb at the Luton Branch has been great. Always in contact nothing was ever to much for him to help me out in getting all the paperwork sorted. Thank you once again and i would definitely use again.

10 March 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Laura

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I was well taken care of by Bilaal

I was well taken care of by Bilaal. He’s such an amazing agent and a very patient one at that. Right from day one he has always taken his time to explain things to me and has always made sure to follow up and make sure that all my documents have been submitted. He has been of really great help to me and I am looking forward to moving in soon.

6 March 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Peterla

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Was a great experience with leaders and…

Was a great experience with leaders and one of their agent name caitlin whybrow. She is very helpfull . And the day they handover the keys they give a gift box with it it was amazing . Great marketing

26 February 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Tabibul

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 1 out of 5 stars

Really bad service when it comes to reporting issues…

Really bad service / experience when it comes to renting with these, They forget about you for weeks / months / years without resolving issues that need resolving, which they incourage you to report on there website but you never get them resolved, One of many issues I'm having with them having asked to change the not working out of date smoke alarms from 2020. Their response every year is " dear sir, can you replace the batteries " shocking as it should be classed as health and safety issues.. but they are quick to take your money every month,
Please be careful in renting with Leaders luton.

25 February 2025
Unprompted review
Rated 4 out of 5 stars

My complaint was attended to at th

My complaint was attended to at the quickest time. Thanks to Melika and team.

20 February 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Mbanude

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful, Caitlin went out of the way to help me. I definitely recommend Leaders to anyone!

5 February 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Roshan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Professional and helpful from the…

Professional and helpful from the start. Both Bilal and Malik have been a great help throughout. Highly recommend

4 February 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Ashley
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Rental home serch in UK (Luton)

In a quick time I needed a find a home for rent in Luton area where I able to connect Malik Miah and he responded all our query with sharing a ll the required detail and also cleared all our doubt during the registering process until the contacts got signed. I would like to thank him for the support.

31 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

From begin to get the respoonse until…

From begin to get the respoonse until we sign the contract he was so helpful and guided me very much for all my clarification . I would thank him from bottom of my heart for helping us to show the beautiful hose with proper details

31 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Priyanka
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Bilal Raqeeb provided us with great…

Bilal Raqeeb provided us with great support and guidance in letting our new home.

 

27 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Blessy Baby
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Bilal a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

I have been really impressed with…

I have been really impressed with Leaders. I have to acknowledge letting agent,Caitlin personally as she went above and beyond to make my move in process as smooth as possible, she was incredibly kind, approachable, prompt to respond and very helpful every step of the way. I would highly recommend Caitlin and Leaders to anyone looking to find a new home. #5stars from me!

Thank you leaders.

24 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Stacey
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin made the process very easy

Caitlin made the process very easy . It was my first time moving into a flat and she was very paitent with me and all my questions. Would definitely use them again.

24 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Melissa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

364 Spring Place

My agent Caitlin Whybrow was very helpful. She understood my urgent need for accommodation and found the ideal accommodation suitable to my needs. She worked out of office hour and weekends to make my onboarding and check as prompt as possible. I recommed Leader for finding the right property.

8 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Fahim
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

I loved the commitment the staff showed…

I loved the commitment the staff showed while I was trying to get my new place. Diana Harag did amazing!!!

15 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Mykel

We are very happy Diana provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Caitlin has been very supportive and…

Caitlin has been very supportive and helpful during the renting process.
She been answered to all out questions in a very quick manner and provide all details

13 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Adina
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Caitlin at Leaders branch in Luton was…

Caitlin at Leaders branch in Luton was very helpful and made the whole process as smooth as possible for me and my son in our new rental property.

7 January 2025
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Nurzana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Caitlin a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Awesome and well done

Diana was happy to help each and every single time and very cool and paitance

12 December 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Pavan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Diana a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The staff and manager where very…

The staff and manager where very helpful a real pleasure to be with them.

12 December 2024
Unprompted review
Leaders  - Luton logo

Reply from Leaders - Luton

Dear Donald
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

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