Bilal Raqeeb was my contact at Leaders. He was exceptional, he looked after every possible issue, and all the services sources at reasonable prices and completed to high level. He genuinely wanted the... See more
Company replied
Location
Switch location8 Wellington Street, LU1 2QH Luton, GB
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See what reviewers are saying
Mr Bilal Raqeeb, Mr Malik and the team were very helpful and supportive during the process. Sent constant updates and explained the process to me clearly, including prompt responses.
I had a very positive experience with Leaders Luton. Caitlin was excellent throughout: professional, friendly and very helpful. When Caitlin went on holiday, Malik picked things up smoothly and everyt... See more
Company replied
An excellent experience! I highly recommend Leaders! I recently worked with Leaders to rent an apartment, and I am extremely satisfied with their services. The entire process, which is usually quit... See more
Company replied
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Luton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
8 Wellington Street, LU1 2QH, Luton, United Kingdom
4.8
Excellent
431 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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I had a wonderful experience with…
I had a wonderful experience with Leaders in Luton. The whole process from start to finish was perfect and very well organised. Everything was handled smoothly and professionally, which made the experience stress-free.
Communication was excellent throughout. I was always kept informed and any questions I had were answered quickly and clearly.
A special thank you to Caitlin, who was absolutely amazing. She was very helpful, friendly, and professional, and she made sure everything went perfectly. Her support and great communication really made a difference. I would highly recommend Leaders in Luton to anyone looking for a reliable and professional letting agent.
24 February 2026
Unprompted review
Reply from Leaders - Luton
Dear Krishnaja Ks, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Caitly. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Mr Malik was superlative and amazing…
Mr Malik was superlative and amazing since the first point I reach out to him for viewing.
His proffessionalism and support in terms of making sure we got a decent apartment is higly commendable..His calmness, open hearted advice in accommodation options has boosted my confidence in leaders Lettings. I definitely recommend my friends to always use leaders letting.
Thank you so much Mr. Malik
24 February 2026
Unprompted review
Reply from Leaders - Luton
Dear Arome Benjamin Alfa
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Mr malik Miah is the best walk with in the rental process
Malik from leader’s letting is very professional calm and respectful. Gave us lot of options and made sure I and my partner get a comfortable flat to rent. The entire rental process is seem less courtesy of Mr malik
25 February 2026
Unprompted review
Reply from Leaders - Luton
Dear Ibe Jubilee
We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Professional
The company communicates clearly and in a professional way
26 February 2026
Unprompted review
Reply from Leaders - Luton
Dear Kwadwo Oppong, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
My experience with Malik during renting was incredible
Malik was friendly and transparent during the my renting process. His proactive updates, communication, detailed instructions and professionalism during my process of viewing, renting and to final move-in was incredible which makes me settle for Leaders and I will recommend him to my friends over again.
28 January 2026
Unprompted review
Reply from Leaders - Luton
Dear Joy Oluyole We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A great experience with Bilal!
Bilal has been very helpful with our tenancy process from the beginning. And he continues to promptly sort out any issues that arise. We've had a great experience with him.
31 January 2026
Unprompted review
Reply from Leaders - Luton
Dear Anagha, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Excellent
Excellent. It was timely and smooth. Bilal Raqeeb was great in his role throughout the process 👍👍👍
30 January 2026
Unprompted review
Reply from Leaders - Luton
Dear Mr Eze 2
We greatly appreciate your 5-star review and the time you took to share your experience with Bilal. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Daniel @Leader made my rental search so…
Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get things done and communicates clearly, ask for Daniel!"
6 January 2026
Unprompted review
Reply from Leaders - Luton
Dear Oluwasola Gabriel Fasoyi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I would like to take a moment to thank…
I would like to take a moment to thank you gor your support and assistance throughout the process of finding our new home specially Bilal Raqeeb your responsiveness and clear communication made the entire experience much smoother and less stressful for us and you been very friendly to us
We appreciate your patience in answering questions and understanding our requirements and preferences
Thankyou you once again your dedication and hard work
And we would be happy to recommend your service to others
21 January 2026
Unprompted review
Reply from Leaders - Luton
Dear Shalu Shajan, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
It was okay, not too bad, and I am fine…
It was okay, not too bad, and i am fine with the guidelines
5 January 2026
Unprompted review
Reply from Leaders - Luton
Dear Oriyomi
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Reply from Leaders - Luton
Dear Ricky Cook, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
My experience with leaders was very…
My experience with leaders was very amazing and great and all this happened because of a good , cheerful staff called Mr malik he made it so smooth and easy thank you so much!!
13 December 2025
Unprompted review
Reply from Leaders - Luton
Dear Nkesi Chukumati We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
A genuinely smooth and supportive experience
The best experience I’ve had with an estate agency so far. Malik showed me the property I wanted to rent, understood my circumstances with genuine empathy, and promptly sent over the application form. Caitlin was also a great help, carefully double-checking my details before submitting everything to the landlord for approval.
Not only did I receive a positive outcome on the same day, but both Malik and Caitlin went above and beyond during a process that would otherwise have taken much longer.
I now can’t wait to move in before Christmas 🙂
If you’re unsure who to rent with, I highly recommend Leaders Luton — they’ve been brilliant and hassle-free, exactly what you need when moving is already extremely stressful. Thank you, Malik and Caitlin, your help is truly appreciated 👏
16 December 2025
Unprompted review
Reply from Leaders - Luton
Dear Valentina Sandu We greatly appreciate your 5-star review and the time you took to share your experience with Caitlin and Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Worked with Daniel and he was supper…
Worked with Daniel and he was supper patient with everything and helpful
12 December 2025
Unprompted review
Reply from Leaders - Luton
Dear Ajibogun Ayomide We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had a fantastic experience
I had a fantastic experience. Daniel was incredibly helpful and went above and beyond.
12 December 2025
Unprompted review
Reply from Leaders - Luton
Dear Oluwatobiloba
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Daniel Szabo was very committed to…
Daniel Szabo was very committed to making the process of getting an apartment seamless. He was swift and thorough.
29 October 2025
Unprompted review
Reply from Leaders - Luton
Dear Kehindeajayi We greatly appreciate your 5-star review and the time you took to share your experience with Daniel. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Good & supportive from Malik Miah
13 November 2025
Unprompted review
Reply from Leaders - Luton
Dear Kp We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Luton
Dear Emma We greatly appreciate your 5-star review and the time you took to share your experience with Lewis. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Reply from Leaders - Luton
Dear Sandeep Mandadi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Malik was extremely helpful
Malik was extremely helpful. He made our journey straightforward and seamless.
28 October 2025
Unprompted review
Reply from Leaders - Luton
Dear Amine Djelladj We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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