Leaders - Loughborough Reviews 

Jade, my property manager at leaders loughborough has been amazing during my tenancy & truly supportive & sensitive to my needs, especially as I've had to terminate my tenancy due to a very, very sad family situation.
My whole experience with leaders over the last 12 years with Becca, Anna & latterly Jade has been professional, approachable,
friendly & understanding of my worries & concerns. Thank you very much to you all. 🤗

Excellent service and communication from property manager Jade Brasiewicz
Helped me deal with my tenant problems very efficiently Thankyou

Ref. Iara Tomas
Iara has been looking after my flat for some time now. During that time she has kept me well informed of matters relating to it's maintenance and to the tenants.
Where action has been necessary she has found appropriate workmen. She has also provided effective communication between the tenants and us.

David Brown (Landlord)

I’m two months into my letting agreement and had an issue with a water leak. A phone call to the office I got to speak to Lara and within 20 minutes, She had arranged a tradesman (Jamie what a star!) who called me, and came straight over. The who situation was fixed within 45 minutes. Pleasant and friendly on the phone and in person, what a cracking experience for a first time renter!

I don’t usually write reviews but after a lovely lady called Iara helped me sort out my council tax, which had taken me a week to solve it and she did it in a matter of hours I was so happy get one problem off my shoulder!!
AMAZING SPEEDY SERVICE

Excellent service dealing with Jade from Loughborough leaders .
Made life so much easier in an extremely professional manner .Thank you
Extremely happy with the customer service and how quickly the communication and maintainer has been .
King regards x

Since dealing with Jade at Leaders, everything runs far more smoothly. I trust her judgement and know she’ll ensure everything is covered, providing tenants with a good standard property, whilst also filtering out the unreasonable requests.

I used this agent for number of years but recently have taken my business to another agent because I was fed up with the poor standard of service they provide. They never call you back, put poor contractors in to do repairs which needed redoing when we got the property back and gave false information on how one of my tenants was looking after the property. Found the property was dirty and left in a poor condition but we was told the property was clean and in good condition before we got the property back. This agent was hard work and failed to provide a satisfactory service.

Very friendly staff always answer the phone and always ready to help, made moving home seem alot easier than i remember it being. Jade our tenancy Manager is easy to get in touch with and very helpful.

Julie Moore was excellent and worked hard on the sale despite having to wait a long time till I was ready to put on market.
Heaven knows what the Move Manager does!? It is certainly not client liaison as that was non existent. It is now some 4 weeks since I completed, not a word from anyone at Leaders even to acknowledge me putting the keys through the door or to thank me for the business. That will put me off using Leaders again or recommending them.

Maximum stars for the continuous and consistent level of respect and professionalism shown to myself from my housing manager Ms jade brasiewicz from the Leicester branch,

Wow what can I say, I have always been so impressed by the way Leaders have always provided the ultimate customer experience but yet again it is that time of year where my Tenancy is up for renewal and I had the most fastest, smooth and most amazing/ outstanding journey ever and that is all thanks to Anna Burton.

With a few emails exchanged back and forth, I knew exactly what the next steps were and what I will be expecting to received for myself to complete. Thank you so much Anna (Burton) for being so amazing, making me also feel as though no question or correspondence was of any trouble to respond too and for making this process a great experience for myself and my little boy.

Leaders are truly amazing and I would recommend them to anyone I speak to and they are very professional, fast and will always be there to help.

Thank you

Manisha Kareer

As a trade working with Leaders Loughbourgh is always a pleasure. Anna Burton and her team are always professional and communication between all parties is excellent at all times.

I moved my portfolio to Leaders around a year ago following issues with my previous Managing Agents, and this was the best decision I made. Iara Tomas has been looking after the properties and is always on hand when needed, I cannot thank you enough.

Ann Burton came to conduct a house inspection, , very professional, helpful and friendly.
Sorted my email communication problem and arranged for a maintenance issue to be sorted.

As a Tennant I would just like to mention Anna who has always been there to reassure and help. Anna has treated me with respect and goes out of her way to sort out any problems. Thank you Anna

Multi landlord here, Jade Brasiewicz in the Loughborough office manages my properties, she is professional, thorough and I trust what I leave in her hands will get dealt with and nothing is left un turned, communication is always followed and I am kept up to date, Jade really is a breath of fresh air and I would recommend her to manage your properties
Tony G

Anna turned up at the agreed time and conducted the property inspection in a thorough, efficient and friendly way. The process didn't feel at all intrusive, more like a chat with a neighbour....and the report itself was copied to us for info later the same day.
A job well done !

As a landlord , I have consistently received great professional services from property manager- Ms Iara Thomas at Leaders , Loughborough branch . She is very prompt and efficient at resolving any issues . I would highly recommend their services to everyone. Thanks