Just moved into a new rented flat in Guildford. Obviously there's some issues that come with moving freshly into a new place, however have been assured by Larissa (our property manager) that things wi... See more
Location
Switch location229 High Street, GU1 3BJ Guildford, GB
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See what reviewers are saying
Very reluctantly approach leaders again as they were marketing a property Wwe liked and needed a quick turnaround after a disaster of a move with Cavender estate agent Sophie burgess has been very h... See more
Company replied
We are pleased to renew the contract for the third time. We live at 3 Sycamore Road - Guildford. And we are very satisfied with the management as our Property Manager Larissa Hall always give us a ver... See more
Appalling customer service. We have been having problems with multiple things since start of renting... still waiting for them to sort them out. They gave wrong information as well regarding the flat... See more
Company replied
Company details
- Real Estate Agency
- also in
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Guildford
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
229 High Street, GU1 3BJ, Guildford, United Kingdom
4.3
Excellent
23 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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A good property manager
Larissa Tilley was very responsive and quick to reply to my emails.
1 November 2022
Unprompted review
Reply from Leaders - Guildford
Dear Farideh
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Larissa was so helpful.
Larissa was so helpful and gave us great advice. She responded really quickly to my email and was very understanding. Thank you.
28 September 2022
Unprompted review
Reply from Leaders - Guildford
Dear Karen
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Superb experience with these team!❤️
We just recently moved into a propery with the help of Leaders and I must say that they are excellent in this field. The process when smooth and easy and we haven’t experienced any delays or problems. I would also like to commend the staff most especially to Mr. Michael McGiff, who is patient enough to answer our inquiries and concerns. They really assisted us from the very start up until the day that we moved in.
We also appreciate your welcome package and thank you Michael for the greeting card. We are so grateful for your help and your team deserve a 5 star for it! Cheers!
4 January 2022
Unprompted review
Reply from Leaders - Guildford
Dear Mailz,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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