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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often highlighting the positive transformation of their lawns. Many appreciate the staff's professionalism, politeness, and helpfulness, noting their willingness to offer advice and their thorough approach. However, some people were dissatisfied with the product and quality, mentioning issues with robot lawnmowers breaking down or not performing as expected, and some found the lawn treatments ineffective, leading to lawns looking worse. Some reviewers also experienced poor response times and communication from customer service, with instances of calls being cut off or a lack of follow-up on reported issues.

What people talk about most

Service

People report positive experiences with service. Customers often praise the professionalism, knowledge, and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for their... See more

Product

Clients share ambiguous opinions on product. Many customers praise the products, with some stating their... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praise the high quality of service, noting... See more

Response time

Reviewers highlight ambiguous aspects of response times. Some customers experienced significant delays, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why t... See more

Company replied

Rated 5 out of 5 stars

Joe from Lawnmaster arrived this morning to treat my lawn. He explained what treatment would be done and once completed he briefed me on what had been done and presented a plan for treatment again in... See more

Company replied

Rated 5 out of 5 stars

My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant t... See more

Company replied

Rated 5 out of 5 stars

Have used Lawn Master (Sussex &Surrey) for several months now and have been extremely pleased with their service. They are very reliable, their rates are reasonable and the outcome re my lawn is looki... See more

Company replied


Company details

  1. Lawn Care Service

Written by the company

At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.


Contact info

4.1

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Lawn Master (West Sussex)

Lawn Master (West Sussex) have been treating our lawn for 2 to 3 years and we have gone from something full of weeds, clover and leatherjackets to a very lush and green grassy lawn. We would thoroughly recommend them especially as you only payment for the treatment you have, there are no ongoing monthly charges.

6 December 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Steve, we appreciate the time you've taken to leave this review. It's fantastic to hear from a long-standing customer that your lawn has been transformed into a lush, green space you can enjoy.

Rated 5 out of 5 stars

Lawnmaster Brechin have been looking…

Lawnmaster Brechin have been looking after our lawn for many years. We had an area of couch grass which Andy and his time eradicated and re-seeded and now it’s growing really well. Many thanks to all involved. Would definitely recommend Lawnmaster.

5 December 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi, thanks for leaving this review. We're delighted to hear that you're happy with the care your lawn has received over the years. You're recommendation means a lot us! We will be sure to pass on your positive comments over to Andy and his team.

Rated 5 out of 5 stars

My lawns were covered with leather…

My lawns were covered with leather jackets and some kind of grass moss which was ruining the soil with weeds popping up, thought I would have to relay but at a fraction of the price lawn master Sussex have brought it back to life, no weeds no leather jackets looks absolutely amazing. Great company, easy to talk too and very helpful with advice. Give them a try you will not be disappointed. G Claxton.

3 December 2024
Unprompted review
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Reply from Lawn Master

Hi Gary, thanks for taking your time to leave us this review. It's great to hear that leatherjackets are no longer present in your lawn and the team have managed to bring your lawn back to life!

Rated 4 out of 5 stars

Excellent service by Tim and his team…

Excellent service by Tim and his team at Lawn Master Sussex
Tim carried out Aeration ST today so I know my lawns will flourish over the winter months

They have turned my lawn’s around so I now get complements when I cut them

27 November 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Sam, thanks for leaving us a review. We're delighted to hear that you're happy with the aeration with Tim and his team making your lawns are flourishing!

Thanks

Rated 5 out of 5 stars

Reliable, efficient and nice people.

Ian Stephens at Lawnmaster has cared for our lawn for several years now and it always attracts positive comments from visitors. When we have had extreme weather conditions our lawn has withstood the test much better than our neighbours lawns. Lawnmaster are reliable, efficient and nice people to work with. They are highly recommended.

4 November 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Steve, thanks for taking your time to leave this review. We're thrilled to hear Ian and his team have made such a positive difference to your lawn. It's also great that the lawn not only attracts compliments but can also withstand against extreme weather conditions. We will make sure to pass your comments over to Ian.

Rated 5 out of 5 stars

These people are the business

These people are the business. I have been using another company but these are really good. Polite and efficient and give good advice. The grass looks so much better.

6 November 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Mr. Seymour, we appreciate your time to leave this review. We're delighted to hear you've noticed such a positive difference with Lawn Master and the fact your grass is looking so much better!

Rated 5 out of 5 stars

an excellent company

We discovered Lawn Master Sussex at our previous property and were pleased with our lawn, so it made sense to continue with them when we moved. I have found their operatives knowledgeable, efficient and courteous. My lawns look good and several people now use Lawn Master as a result.

1 November 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Jennifer, thanks for taking your time to share your experience with us. It's great to hear you have chosen to continue with Lawn Master after moving into your new home. It's also fantastic that your treated lawns have inspired others to use our services too!

Rated 5 out of 5 stars

Just the best service!

Just the best service!
Having previously used a competitor for several years, we felt we were not getting value for money and so decided to cancel our contract.
This year whilst watching GB News we came across an advert for Lawn Master. We made contact and are so glad that we did, from the moment that Tim Parker from Lawn Master Sussex came to do an initial assessment our lawn has been thriving.

1 November 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Thanks for taking your time to leave this review, Joe! We're delighted to hear that you are pleased with our service, we will ensure your positive comments are passed over to Tim and his team.

Rated 5 out of 5 stars

Always an excellent service from Lawn…

Always an excellent service from Lawn Master Sussex and specific to my lawn’s needs! Tim did another great job aerating and feeding my lawns today. A great, friendly company that knows their business.

31 October 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Thanks for taking your time to leave this review. We're delighted to hear your pleased with the service Tim and his team have provided - We’ll be sure to pass along your kind words to Tim.

Rated 5 out of 5 stars

Simon at Lawnmaster, job well done!

Simon at Lawnmaster has completely transformed the extensive lawns in our communal grounds of our flats. The lawn had been neglected for many years and it was more weed than grass.
A year later, and the lawn is absolutely stunning! Lush, green and weed free.
Communication with this company is very efficient. Each visit is booked in, and a reminder sent. After each visit, on the invoice, is the date of the next visit.
Which makes it very easy to plan with other contractors that might be on site, especially the gardener.
I believe the service is very good value for what has been achieved in such a short time. We will continue to use Lawnmaster to maintain the high standard that’s now being achieved.

1 October 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Alex, we appreciate the time you've taken to leave us this review and thanks so much for your wonderful feedback. We're thrilled to hear that Simon and team have made such a difference to your communal lawns.

We'll pass your comments over to Simon and loo forward to keep your lawns in excellent condition for years to come!

Rated 5 out of 5 stars

Complete transformation

Like most people in a new build in mid sussex, we moved into a garden of turf slowly dying on top of a bed of clay. Some of our neighbours opted for landscaping and relaying turf, we got in touch with Lawn Master.
After a fairly major treatment of scarifying, aerating and reseeding two years ago, our lawn is green and healthy despite the wet weather. Regular feeding and weeding and low cost maintenance is keeping our lawn the envy of the street. Very friendly, knowledgable and trustworthy team! Thanks so much!

18 May 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Ben, thanks for leaving this review. We love to hear that your lawn is setting the standard on your street! We will pass your positive comments onto our local team.

Rated 5 out of 5 stars

Friendly expert advice and fantastic results

I am so pleased we took the recommendation to use Lawn Master. Tim came to have a look around and was incredibly helpful and informative without being at all pushy.
The lawn has been completely transformed and Tim has even given really helpful advice regarding how to stop getting urine patches from our dog!
Highly recommend them to anyone!

9 September 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Andy, it's great to hear Tim has managed to transform your garden! We'll make sure your positive words are passed over to him.

Rated 5 out of 5 stars

Top Quality service on phone and on the lawn

Am an existing customer and today I telephoned to check about scarifying or hollowtining my lawn later this autumn . Phone answered very promptly (2rings) by a very friendly receptionist who explained clearly the options. Her genuine interest in the customer and her helpful advice were such a pleasant change.Have always found the Lawnmaster specialists who look after my lawn give a reliable service too
Norman Esslemont Aberdeen

15 August 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Ros, we appreciate the time you've taken to write this review. We're thrilled to hear the service you've received has been a positive experience.

Thanks,
Lawn Master

Rated 5 out of 5 stars

job done quietly and efficiently never…

job done quietly and efficiently never knew they were there

30 July 2024
Lawn Master logo

Reply from Lawn Master

Hi Mr Nairn, thanks for taking your time to leave this review. We're delighted to hear about your positive experience with us.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Always delighted with the work from…

Always delighted with the work from lawnmaster , efficient and effective. Really couldn’t be any happier

26 July 2024
Lawn Master logo

Reply from Lawn Master

Hi Laraine, thanks for taking your time to leave this review. We're so pleased to that you're happy with your lawn.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Lawn

Very good serviced

29 July 2024
Lawn Master logo

Reply from Lawn Master

Hi Neil, thanks for the review!

Thanks,
Lawn Master

Rated 5 out of 5 stars

What a transformation!

We cannot believe how different our back garden looks after just three visits from the Lawn Master technicians. Our 'lawn' was about 30 per cent grass and 70 per cent moss and weeds, and we were thinking we might have to rip it all up and install sod. Andy assured us that wouldn't be necessary, and he was so right. They first put down moss/weedkiller, then came back and scarified everything and seeded it. We kept it well watered until the seeds took root and on the 3rd tech visit, they fertilized the new growth. If we'd known our lawn had the potential to look this lush and green, we would have called in the pros ages ago. Very affordable, quick results, nice people... we cannot recommend these guys enough.

17 July 2024
Unprompted review
Lawn Master logo

Reply from Lawn Master

Hi Kimberlie, thanks for taking your time to leave this amazing review! It's great to hear Andy and his team have helped create a garden that you can be proud of once again.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Excellent company

Excellent company . Very professional. Guys are always friendly on their visits

29 July 2024
Lawn Master logo

Reply from Lawn Master

Hi Debbie, thanks for taking your time to leave this review and we appreciate your feedback.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, polite and punctual

23 July 2024
Lawn Master logo

Reply from Lawn Master

Hi Mrs Roach, thanks for taking your time to leave this review and we appreciate your positive feedback.

Thanks,
Lawn Master

Rated 5 out of 5 stars

Pleasant and friendly

We’ve always found the guys who do our lawn very pleasant and friendly. They are knowledgeable about our lawn care.

25 July 2024
Lawn Master logo

Reply from Lawn Master

Hi Norma, thanks for taking your time to leave this review. We appreciate your kind words.

Thanks,
Lawn Master

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