As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why t... See more
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Review summary
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Reviews shaping this summary
Joe from Lawnmaster arrived this morning to treat my lawn. He explained what treatment would be done and once completed he briefed me on what had been done and presented a plan for treatment again in... See more
Company replied
My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant t... See more
Company replied
Have used Lawn Master (Sussex &Surrey) for several months now and have been extremely pleased with their service. They are very reliable, their rates are reasonable and the outcome re my lawn is looki... See more
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Company details
Written by the company
At Lawn Master, we specialise in making lawns look beautiful, and our lawn care service treatments can transform your lawn. Founded in the 1990s, Lawn Master has been serving customers with a professional and flexible lawn treatment service for over 28 years. As one of the longest established lawn care and lawn treatment companies in the UK, we have grown from our base in North Wales to offer our services nationwide by qualified and experienced professionals, who can carry out lawn care services and treatments. Our team of lawn care experts are dedicated to providing a superior service at competitive prices, using their extensive knowledge in the turf industry. We welcome the opportunity to offer our lawn care and lawn treatment service with the guarantee of exceeding all of your expectations.
Contact info
Lawn Master Head Office, LL17 0LP, St Asaph, United Kingdom
- 08009159915
- info@lawnmaster.co.uk
- lawnmaster.co.uk
4.1
Great
296 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
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LUSH LAWN MASTER
Lawn Master has transformed my mud pit of a lawn, to a lush green new lawn. We had the Regener8 service, followed by the feed and weeds and our lawn has never looked so good.
Gardeners and office staff always very helpful and nothing is too much trouble for them.
I would highly recommend Lawn Master to anyone who wants good service and the perfect lawn!
22 July 2025
Unprompted review
Reply from Lawn Master
Hi Michelle,
We really appreciate you taking the time to leave this review. It’s fantastic to hear that your lawn is looking its best!
It’s also music to our ears to hear our staff getting the recognition they deserve, delivering great service is something we strive for every day with all of our customers.
Thanks again,
Lawn Master
A real shame
A real shame, I was with LM for 18 months and the lawn looked great and the guys completing the service were excellent. Unfortunately, the franchise went back to head office which then resulted in services being added without authorisation. I called to cancel and was told I would be charged £25 for something I dd not book. Short sighted for the sake of £25, losing over £1000 a year as a result. No follow up from head office, shame.
I don't seem to have the option to reply so will try and amend this. Your reply is incorrect and I did not book an aeration service, one went through as I was an aware, I cancelled the other when I realised you were doing it again. I signed up to an feed and weed 8 week programme only. But your reply says everything. I will find an alternative supplier with a little more customer focus.
30 October 2024
Unprompted review
Reply from Lawn Master
Hi Adam,
The service you’re referring to - aeration wasn’t “added without authorisation.” You received and paid for this treatment in both 2022 and 2023. It’s part of our standard treatment programme, and nothing was added outside of what had already been agreed to and delivered in previous years.
You called to cancel the day before a £300 service was due to take place. The £25 cancellation fee reflects the time, labour, and scheduling already committed - something clearly stated in our terms. Like any professional service, last-minute cancellations come with costs.
Your claim that there was no follow-up from head office is also incorrect. We have full records of communication from our customer care team responding to your enquiry.
It’s disappointing that you chose to end a long-standing relationship over a charge that was both fair and avoidable - especially after 18 months of quality service. But the facts matter, and we won’t overlook them.
ADDITIONAL REPLY: Just to clarify, your invoices clearly outlines all upcoming treatments, including aeration, which was listed well in advance. Had this been reviewed, the schedule would have been clear.
Furthermore, aeration is part of our standard treatment programme, which is explained both on our website and during the initial sign-up. This wasn’t an “extra” service, but a routine part of the agreed plan, consistent with previous years.
Regards,
Lawn Master
Can't get hold of them
Can't get hold of them. Call them and no answer! Email them some time ago and got response saying they will respond by return. Still waiting after several months!!
Impossible to contact!
Obviously not interested!
21 July 2025
Unprompted review
Reply from Lawn Master
Hi John,
Firstly, no service was provided, no agreement was made, however you felt the need to leave a 1-star review based purely on a delayed response during an exceptionally busy period.
You were not ignored out of disinterest, but because there simply wasn't availability. To then claim we’re “not interested” and label us “impossible to contact” when you were never a customer is misleading.
Your review history shows a pattern of similar complaints. That’s your prerogative, but it says more about how you use this platform than it does about how we operate.
We take genuine feedback seriously, and welcome constructive feedback from real customer experiences. This review feels more like venting than a fair reflection of our business.
Regards,
Lawn Master
Dont touch them with a barge pole
We had lawn master for 2 years, they prepared and seeded a new lawn and the result was terrible, there were patches all over and the grass never looked right. They blamed everything but in the end we finished with them and hired a local company that produce a bowling green within 6 months. Every visitor comments on our revitilised lawn as it looks so good even through the Winter. We wasted a lot of money with Lawnmaster i am afraid and our neighbours had the same with their lawn. 2023-24
16 November 2024
Unprompted review
Reply from Lawn Master
Hi John,
We're disappointed to read about the comment about your lawn. At Lawn Master, we tailor treatments to the unique conditions of each property, and results can vary depending on factors such as soil quality, shade, drainage, mowing practices, and watering - many of which are outside our control.
It’s worth stating clearly: achieving a true bowling green standard lawn in just six months is highly improbable without extensive groundwork, professional-grade turf, and controlled conditions. Suggesting this was done so casually is misleading to other readers.
We also take issue with the generalisation about your neighbours, as we have no record of similar complaints in your area during that time.
We're always open to reviewing any case in detail. If you'd like to provide evidence of your claims or discuss this constructively, please contact us directly at info@lawnmaster.co.uk.
Regards,
Lawn Master
What a transformation!
As a new-build homeowner, my lawn was in terrible shape due to heavy clay soil and poor drainage, which caused patchy and uneven grass growth. After using Lawn Master for over a year, it’s clear why they’re considered the best in the business. Their excellent customer service and professional treatments have transformed my lawn into a lush, green carpet that I stand and admire. I’ve already recommended them to many family and friends — 10/10!
14 March 2025
Unprompted review
Reply from Lawn Master
Hi Mr D, we appreciate the time you've taken to leave us this review.
It's great to hear that your lawn has turned from patchy to perfection! We also like to thank you for the recommendations too.
Thanks,
Lawn Master
Great service, lawn looking amazing!
Great service, knowledgeable and efficient. My lawn is looking amazing. Referred a number of family and friends.
1 July 2025
Unprompted review
Reply from Lawn Master
Hi Jamie,
Thanks for leaving this review. It's great to hear you're happy with your lawn and we appreciate the referrals too - it means a lot!
Thanks, Lawn Master
Ian and the Lawnmaster team
Ian and the Lawnmaster team have been looking after our lawns for a number of years now. They are always on time, willing to offer advice and very thorough. We get a number of compliments from passing people about the lawns and some of the credit must go to Lawnmaster.
24 June 2025
Unprompted review
Reply from Lawn Master
Hi Ian,
Thanks for taking your time to leave this fantastic review about Ian and the team. It certainly sounds like your lawn is the star of the street! We will ensure your positive comments are passed over them.
Thanks,
Lawn Master
Great service
My weed-ridden, mossy, patchy grass has been transformed, thanks to the Oxford team. It didn’t happen overnight, but with their expertise I now have a lush, healthy lawn which is much more resistant to whatever the weather throws at it. They are unfailingly reliable, very knowledgable and always willing to offer advice during their regular visits. No hesitation in recommending these masters of the lawn!
25 June 2025
Unprompted review
Reply from Lawn Master
Hi Mrs H,
We appreciate the positive feedback you have provided.
We’re thrilled to hear how pleased you are with the transformation of your lawn, it’s always rewarding to know our team's hard work is making a real difference. The Oxford team will be delighted to hear your feedback, and they’ll continue to keep your lawn looking its best all year-round.
Thanks again for the recommendation – it really means a lot!
Lawn Master
Not impressed
Not impressed with Regener8. Expensive and nothing like the video on the website.
26 March 2025
Unprompted review
Reply from Lawn Master
Hi Denis,
We're sorry to hear that Regener8 didn't meet your expectations.
We really try to show what the product can do, so your feedback means a lot.
Please can you send us an email to info@lawnmaster.co.uk with a few more details of where you are based, we’d love to understand what went wrong and see how we can help.
Thanks,
Lawn Master
Lawnmasters
5 Stars – Outstanding Lawn Transformation!
Huge thanks to Colin, Ian, and Jenny from Lawnmasters for the fantastic job they did on our lawn. From start to finish, the team was professional, friendly, and incredibly knowledgeable.
They carried out scarification, seeding, top dressing, and applied a leatherjacket treatment — and the results speak for themselves. The grass has never looked better; it’s lush, green, and healthy. You can really tell the care and expertise they put into their work.
Highly recommend Lawnmasters to anyone looking to bring their lawn back to life. Brilliant service and even better results! Shame I can’t add pictures
14 May 2025
Unprompted review
Reply from Lawn Master
Hi Iain, thanks for taking your time to leave this review. It's great to hear your lawn is being well looked after by Ian, Jenny and team! We will sure to be pass your positive comments over to them.
Highly recommended
I have had Adam from Lawnmaster attend to lawn over the last few years. The service has been great. Adam turns up when he says he will, does a very effective application of treatment, including aeration once a year, the results have been very good. His suggestions upon his quarterly visit have been great and have helped general improvement. Highly recommended, thank you.
12 May 2025
Unprompted review
Reply from Lawn Master
Hi Mel,
Thank you for taking the time to leave this review. We truly appreciate your positive feedback, especially regarding Adam’s punctuality and the expertise he brings on each visit. We’ll be sure to pass along your kind words to him.
Many thanks,
Lawn Master
Serious drop in service
Unfortunately this company seems to be dropping in standards of lawn care and customer service. I paid for overseeding which failed, they came out to have another look twice but gave no follow up information. I have shared photos and the company have blamed birds, a different operative and now the weather.
I tried for 6 weeks to resolve and have a 50% balance to pay for the failed service which they are insisting i pay.
It’s a shame as this company, until recently was good.
12 May 2025
Unprompted review
Reply from Lawn Master
Hi Paul,
We're disappointed to see that you've chosen to raise your concerns publicly, especially as we have been making every effort to resolve this matter with you directly.
I would appreciate the opportunity to better understand your comments regarding a decline in our standards and customer service. From our perspective, we have gone above and beyond in addressing your concerns, including three additional site visits and continued aftercare support to ensure the best possible outcome for your lawn.
It appears your dissatisfaction of our customer service stems largely from our decision not to waive the remaining 50% balance. However, as the service was carried out in full and in accordance with our agreement, we believe this position is reasonable.
For context, the current condition of your lawn is due to environmental factors outside of our control. Prolonged warm and dry weather that we've recently had can cause soil to become hydrophobic, affecting water absorption. That said, the lawn is expected to recover with time and with care on your behalf also.
We remain committed to maintaining a professional relationship and would still be happy to discuss any outstanding concerns directly.
Regards,
Lawn Master
Brill robot lawnmower
I would say this robot lawnmower is FANTASTIC .
I have a fairly large lawn and was dubious that it would not cope well . Great job !!!
10 May 2025
Unprompted review
Wasted money with Lawn Master
We have paid Lawn Master for many years and our lawn looks terrible - worse than ever ! All Lawn Master at Steventon offer are excuses about the weather. We feel we have just been throwing good money after bad and so we have now ended our contract
8 April 2025
Unprompted review
Reply from Lawn Master
Dear Nick,
Thank you for sharing your feedback. We’re genuinely sorry to hear that you’ve been disappointed, especially after being a customer for so many years.
While we always aim to be proactive, certain treatments such as over-seeding require specific conditions to be effective, including soil preparation and consistently warmer temperatures. This is why, during our visit on 22nd January, we initially recommended scarification and seeding to help prepare your lawn for the coming season.
We understand your frustration, particularly following a very hard winter, which have unfortunately impacted many lawns across the region. Mentioning the weather isn’t intended as an excuse, but as context for the challenges we've faced.
We had arranged a follow-up visit for 20th February to review the situation in person and discuss a way forward. It’s disappointing that after this and sending you an email with prices of the recommended services, you chose to cancel our services and leave this review. We respect your decision, but regret not having the chance to fully address your concerns.
Best regards,
Lawn Master
Lack of communication
Until a few months ago, we had a technician who handled the recommended and regular grass treatments. He was thorough, always knocking first to discuss the treatment plan and inspecting the grass before applying any products. Unfortunately, he left, and since then, the service has gone downhill.
The new technician (or technicians) never knock or assess the grass beforehand—they just apply the treatment and leave. On the last visit, he and a colleague were here for barely two minutes. Even though it’s winter, the grass is in the worst condition it has been in six years, yet there’s no discussion about what can be done to improve it.
I’m seriously considering switching to another company.
14 March 2025
Unprompted review
Reply from Lawn Master
Hi EB,
Thanks for sharing your feedback. We're sorry to hear you've noticed a change in service since your previous technician left. Providing thorough and consistent lawn care if our priority, and we appreciate you bringing this to our attention.
If you would like to send an email to info@lawnmaster.co.uk, we can investigate this for you and have the opportunity to turn this around for you.
Kind Regards,
Lawn Master
Don’t use Treatments do NOT WORK 😤😤
In Response to your updated review Lawnmaster have never contacted us in regards to this matter!
The photos do not lie!
You sent Keith he saw the lawn and agreed it was a mess, but the ultimate decision was down to head office who said they wouldn’t do anything,Please don’t try and come over as Responsible Respectable Company as you are far from that.😤😤😤😤😤
Don’t use they are BAD Really BAD
Treatment didn’t work !! Reported in December 2024 Keith didn’t return till February 2025, We had 1 Failed appointment in January 2025, On Keith’s return he could clearly see something had gone wrong, and explained it was raining that day when he treated the Lawn. He advised Head Office would be in contact (Oh No) but due to the time that had lapsed Lawn master refused to do Anything I explained that it was raining, the woman explained that was out of their control!!! this was down to Lawn Master and the lack of them being able to manage there appointments days and times. The Customer service is absolutely Appalling Her Attitude was not good, and she is certainly No Asset to the Company,
£ 400 for 1 treatment that was useless. Save your money.
Keith the technician told us 1 Story! customer service told us another!!
We did cancel in December 2024 due to the Lawn being no healthier than Prior the treatments
Buy Cheap Buy Twice 😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖😖
Try as you will to try and discredit my claims, I stand by what I have written, read through what you have written what is the point in having a treatment that only lasts for a few days!! We rang to inform you before the date you have written.
It appears you are taking money for services that if the weather isn’t suitable your products won’t work!!
Where Green Thumb rearrange to a suitable date.
I stand by what I have written👍It is a real SHAME you didn’t respond as quickly to my complaint as you have with this review!!!!
Apologies 2 treatments on 1 Appointment day either way your treatment isn’t fit for purpose.
7 November 2024
Reply from Lawn Master
Dear Pip,
Thank you for your review.
Customer service is our top priority, and we take all feedback seriously. However, your accusations regarding our customer service adviser are incorrect and do not reflect the events that took place.
Our email records show a different timeline. To clarify, you requested a cancellation on (Friday, 20th December), the same day our offices closed for Christmas. Our adviser responded on (7th January), offering, as a goodwill gesture, to arrange for an operative to visit your lawn to resolve the issue. You accepted this offer.
On 8th January, we followed up with an email offering a visit on (Wednesday, 22nd January), but we did not receive a response.
Instead, you emailed again on 29th January, asking when an operative would visit. It appears that our previous email suggesting the visit had been removed by yourself, as your follow-up came more than a week after the proposed date.
Despite this, we remained committed to resolving the issue and offered you another visit.
Given the extended timeline, your lawn would have naturally developed moss and weeds again, as your scheduled January treatment had not taken place.
Additionally, I’d like to clarify that your claim of being charged £400 for one treatment is incorrect. You received two treatments on the same day: aeration and a feed & weed application.
We hope this explanation provides clarity.
Regards,
Lawn Master
FURTHER RESPONSE:
Our treatments are designed to improve lawn health over time. While weather conditions can influence results, they do not render our products ineffective. In cases where weather may impact a treatment, we always take appropriate steps, such as rescheduling where necessary.
Regarding your cancellation, our records show that we offered a goodwill visit, which you accepted. We also proposed a date for this visit, but unfortunately, we did not receive confirmation from you. We remained open to resolving the issue despite this.
As for your payment, you received two treatments on the same day, not one. This is standard practice, and we always ensure our customers are informed about the services provided.
We regret that you feel dissatisfied, but we have acted in good faith to provide a fair resolution. If you’d like to discuss this further, we remain available to help.
First class from the start.
Since taking over the maintenance and care of our lawns, Steven Brymer and his team that look after Fife and the East Neuk have worked miracles and wonders. In well under a year they have done what our previous company could not in the two years prior; they have given us a lawn we are proud of. The only thing better than the results is the service. Nothing is too much trouble and Stevie and his team are always more than happy to help and explain what they are doing and planning. We cannot recommend them highly enough. First class.
12 February 2025
Unprompted review
Reply from Lawn Master
Hi David, thanks for taking your time to leave this review. It's amazing to hear how Steven and his team have managed to transform your lawn into something that you can be proud of now! And the high quality service offered. We will ensure your positive comments are passed over.
Excellent Lawn Care
Lawn Master (West Sussex) have been caring for our lawns for 14 years now. We have always been very impressed with the quality of their work and the products they use to keep our lawn looking immaculate. So much so people often comment on our lush, carpet-like lawns! Many thanks to Tim, Katy and the whole team.
17 January 2025
Unprompted review
Reply from Lawn Master
Hi Julie, it's an honour to be treating your lawns for such a long period of time! We're over the moon to hear your lawn is always kept looking immaculate and we will be sure to pass your positive comments over to Tim, Katy and team!
Reliable lawn care
I have been using Lawn Master Sussex since 2019. With their various treatments, my dreadful front and back “grassed” areas were quickly transformed into weed free, lush lawns. The advice, treatments and friendly operatives have made a big difference to my garden. I never hesitate to recommend them when asked, “how do you do it?”.
Brian Parncutt.
10 January 2025
Unprompted review
Reply from Lawn Master
Hi Brian, thanks for taking your time to leave this review. It's great to hear about the transformation Lawn Master Sussex has made to your lawn and we appreciate you recommending us to others!
From a large area of weeds to a perfect lawn
Having two large lawns that mainly consisted of clumps of weeds especially in dry weather we asked Lawn Master Sussex to see what they could do. The change has just got to be seen, the lawns are now a perfect lush green with not a weed in sight. They arrive periodically to weed and feed plus all the other treatments a lawn needs. They are reliable, friendly and reasonable. Highly recommended.
11 December 2024
Unprompted review
Reply from Lawn Master
Hi John, thanks for taking your time to leave this review. It's great to hear that you now have a weed-free lawn. We'll make sure your positive comments are passed over to the local team.
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