Laura Geller Beauty Reviews 20,528

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, particularly the makeup, noting that items are effective, easy to apply, and feel lightweight on the skin. Many appreciate the natural finish and how well the products blend, making them suitable for various skin types and ages. The user experience, from ordering to product application, is frequently highlighted as positive and straightforward. However, some people experienced issues with their orders and delivery services, with a few mentioning delayed shipments or receiving incorrect or broken items. There were also occasional reports of products not performing as expected, such as foundations not providing sufficient coverage or causing allergic reactions, and some customers found certain products lacked pigment or did not match online descriptions.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the high quality and effectiveness... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the makeup and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Delivery service

Consumers have mixed experiences with delivery services. Many customers praise the fast delivery, with some... See more

User experience

People report positive experiences with user experience. Many customers find the website easy to manage,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered twice. Delivery is pretty quick and products are good. Ive got the brightening powder which is good for everyday and the coloured powder foundation which is good for full make up. Dont fe... See more

Company replied

Rated 4 out of 5 stars

I have used the powder make-up each day and like it, however I am still applying a liquid foundation first to cover spots. The mascara was not described as being a tubing product. I have tried other... See more

Company replied

Rated 4 out of 5 stars

I purchased the Double Take foundation but found it a bit heavier than I like. However, I like to wet my small brush and dab the foundation over my nose as that part has large pores and this foundati... See more

Company replied

Rated 4 out of 5 stars

The foundation (baked balance-n-brighten) was delivered quickly however I tested a bit on my wrist first (thankfully) and came out in a rash. I have never had a reaction like that to anything in my al... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

At Laura Geller Beauty, get gorgeous without the guesswork using high-performance, easy to apply makeup. You can find our best-selling Spackle primer, to our unique Baked Balance-n-Brighten Foundation here. Shop our full range today!

Return Policy

No Questions Asked Returns

We proudly stand behind our products and strive to provide an easy, stress-free customer experience. If you are unhappy with any item(s) you have received, we will gladly exchange or refund items and sales tax – minus the shipping charges – made within 30 days of purchase. No Questions Asked! Return Portal: https://returns.laurageller.com/#/

Contact info

3.9

Great

TrustScore 4 out of 5

21K reviews

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Rated 1 out of 5 stars

Missing Order and No response

I placed an order on April 14th and was charged on my card at that time. The order tracking says it was shipped and on April 18th the tracking said it was Out for Delivery (with UNI ?) yet has still not been delivered as of today April 30th. I have called several different phone numbers and was told that they do not handle missing orders on the phone. I was told to email my issue which I did and have not heard anything back. I have also tried the chat two days in a row and both days multiple times I get Click New Conversation then after typing and sending I get Sorry we are experiencing a problem -- Refresh!!!! Over and over and over...very frustrating! My order number is LGS15650622 Help! R Falcone

30 April 2026
Unprompted review
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi John. We can completely relate to how incredibly exhausting this has been for you. It is one thing for a package to be delayed, but it’s another thing entirely to feel like you’re being ghosted by customer service while stuck in a loop of broken chat windows and Refresh errors. Seeing that your order was Out for Delivery all the way back on April 18th and still having nothing in your hands by the 30th is unacceptable. You’ve done everything right calling, emailing, and trying the chat and the last thing you should have to deal with is a brick wall when you're just looking for your order. We truly value your support. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

Rated 2 out of 5 stars

Matte finish. Not for dry or mature skin.

Like the packaging and also the idea of three products plus a brush to do pretty much everything but the baked foundation is drying on my skin and shows up the lines as it’s very matte. Enormous hype and now being bombarded by marketing emails but won’t be buying again. I’ll persevere and use it with a heavy moisturiser to counteract the drying effect. Glad I bought the stuff on sale and not full price, although I now think that’s a sales con.

30 April 2026
Unprompted review
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi Valued customer. We really appreciate you being so upfront with us. It’s great to hear you liked the concept and packaging, but we’re honestly so sorry the foundation itself is feeling too matte and drying for your skin. We know how confusing it is when a product highlights lines instead of blurring them, and you definitely shouldn’t have to extra-moisturize just to make a product work. We also hear you loud and clear on the marketing and pricing concerns. We never want you to feel overwhelmed or like the value isn't there. We truly value you. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

Rated 5 out of 5 stars

I absolutely love these products!!

I absolutely love these products!!! It doesn't make my fine lines more visible. The colors are stunning and I don't feel like i have any makeup on. Definitely recommend this makeup.

6 May 2025
Rated 1 out of 5 stars

Abracadaver

This is the worst makeup I’ve ever used. It makes my mature skin look older, it sinks into and highlights lines making them look deeper and way worse
Don’t believe the hype. As for the marketing, it’s relentless offering bigger discounts even before your order has arrived. They cheapen it before you have a chance to see how bad it is.

3 June 2025
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi Sharon. We are honestly so sorry to hear you’re feeling this way, as the last thing we ever want is for our makeup to make you feel self-conscious or highlighted in ways you don't like. It is incredibly frustrating when a formula sinks into lines instead of smoothing them out, and we totally hear you on the marketing side we definitely don’t want you feeling like the value shifted before you even had a chance to try the product. We really want to make this right, so we’d be more than happy to get a 20% refund processed for you immediately or help you find a much more hydrating option that actually plays well with mature skin.

Rated 5 out of 5 stars

Consistently fantastic

Consistently fantastic!

The products are outstanding and I am so glad I made the leap a couple of years ago & started using LG, my make up has never looked better and I have received many, many compliments on my glowing complexion.

It is a little pricey, especially when you wear it every day like I do, and over the course of the day I do find it needs a little sweep over to refresh, but I wear glasses at work and am forever pushing them up so I'm not surprised this rubs off a little around the nose.

For a thicker foundation I like to use the double take powder as my base and then use the illuminate/glow powder on top of that. I find that gives me the level of coverage that I want & when a sweep of bronzer is added it just looks lovely.

The only thing I would say that is negative is the amount of emails is ridiculous. The sales promotions are not consistent, they offer a certain % off orders and then when you go on the website to order the discount amount does not total what is expected and the original prices of the products seem to change a lot. I can't quite get my head around why this happens and when I raised it with LG was advised their campaigns are done by an external company so they couldn't help.

Any small issues I've had with orders have been dealt with very quickly by customer services who are always quick to reply, helpful and efficient.

I have recommended LG to several of my friends now that we are all in our 40's and have even gotten my lovely 81 year old Mom wearing it and looking even more beautiful than she normally is.

1 April 2026
Unprompted review
Rated 3 out of 5 stars

I wasn't impressed 100%

I wasn't impressed 100%. The makeup feels good but doesn't hide fine lines for aged women.

2 April 2026
Laura Geller Beauty logo

Reply from Laura Geller Beauty

Hi Carol. We completely hear you while it’s great that the makeup feels good on your skin, we know the real goal is to blur those fine lines, not have them stand out. It can be so tricky finding that perfect balance for mature skin so the product doesn't settle into wrinkles, and we're sorry this formula didn't quite hit the mark for you. Since you aren't 100% impressed. As a courtesy, we are sending a small free gift. We hope this little treat brings a smile to your face. If you need any help, please let us know.

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