I have bought several times from them and got great products and services. However, I placed an order back in December 2023 with an estimated delivery date of 20th January 2024. I still have received... See more
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I made an order in 2022 that went through and was filled perfectly. I loved the stock that I purchased and had no issues whatsoever receiving it. My second order in late 2023 never arrived. I received... See more
Received my order within a day of ordering. Customer service extremely helpful&responsive. Answered my concerns regarding recent bad reviews and assured me that things have changed. They couldn’t have... See more
Company replied
I am absolutely delighted with my purchase received today, exactly as promised, in perfect condition. A beautiful pepper (capsicum) shaped vase in lovely greens and red colours. It looks fabulous on m... See more
Company replied
Company details
Written by the company
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Contact info
130 Red Lion Street, TW9 1RB, London, United Kingdom
- 442082961892
- customerservices@latzio.com
- latzio.com
2.9
Average
513 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Awful online experience
Awful online experience , probably the worst to date. Just as many before have said, take your money, no product arrives and then no refund materialises. It’s taken me 3 months to get my money back & only then when I resorted to opening a case with PayPal. They talk up a good story but definitely do not deliver on it! Do yourself a favour, scroll on & buy from somewhere else. And Latzio if you’re reading this, maybe it’s time to admit, you’re in over your head, over commiting , under performing and it’s all a bit of a sham. After all you wouldn’t want to be seen to be deliberately misleading your customers, now would you!
10 June 2022
Unprompted review
Reply from Latzio Living
Thank you for your message. I apologise for the any inconvenience and equally appreciate your time to leave a comment as we endeavour to improve our services.
My colleague has responded to your correspondences via your email and confirmed that your refund was actioned and provided a receipt of the payment.
Please do not hesitate to contact me at cusotmerservices@latzio.com if you need further information.
Kind Regards
Kathy
AVOID AT ALL COSTS.
AVOID AT ALL COSTS.. ordered an item of furniture and waited over a month... still no item delivered just terrible delay excuses from customer service. I then asked for a refund & was told 7-10 working days... yet again no refund and some more terrible excuses from CS about glitches on there system. So I emailed them to tell them I was raising a dispute through my bank provider to actually get my refund back. By far the worst experience I’ve ever had buying online these guys are crooks if I could rate less than 1* I would.
9 June 2022
Unprompted review
Reply from Latzio Living
Hi Kevin
Thank you for your message. I apologise for the any inconvenience and equally appreciate your time to leave a comment as we endeavour to improve our services.
My colleague has responded to your correspondences via your email and confirmed that your refund was actioned and provided a receipt of the payment.
Please do not hesitate to contact me at cusotmerservices@latzio.com if you need further information.
Kind Regards
Jackie
Avoid this company
Ordered light from Latzio which was delivered a week later than expected. The light wasn't suitable so contacted customer services to return the light. A courier was arranged and was delivered back on the 28th March, however didn't hear anything back. I contacted them on the 5th April and they confirmed item had been returned and to wait 10 days for a refund. Over 10 days later I contacted customer services to chase the refund and didn't receive any communication back. I had to contact Amex in the end to raise a charge back again them which was closed in my favour. Avoid this company at all costs, reading reviews I'm not the only person this has happened to.
6 June 2022
Unprompted review
Top product
Top product, first class service.
Will definitely shop at Latzio again.
3 June 2022
Unprompted review
Reply from Latzio Living
Dear Ellis,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Latzio Review
Order arrived earlier than estimated. All items well packaged. All items in excellent condition. Great online customer service. Will definitely order from Latzio again.
1 June 2022
Unprompted review
Reply from Latzio Living
Dear JB,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Purchased a lovely decorative face…
Purchased a lovely decorative face vase. So pleased with it, perfect for my bedroom. Well packaged and quick delivery.
1 June 2022
Unprompted review
Reply from Latzio Living
Dear Elizabeth,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Very good range of items for the home…
Very good range of items for the home and garden. The website is easy to use and UK delivery was cheap and fast.
1 June 2022
Unprompted review
Reply from Latzio Living
Dear Simone,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Kiss my bum vase
Bought two vases, one as a gift the other to keep. Love the design, Kiss my bum. They arrived as I’d been informed really well packaged
1 June 2022
Unprompted review
Reply from Latzio Living
Dear Susanne,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Arrived on time and love the product!
1 June 2022
Unprompted review
Reply from Latzio Living
Dear Ailsa,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
I’ve contacted Latzio several times…
I’ve contacted Latzio several times regarding my product, which I ordered early March, and it’s still not arrived.
I’ve since asked for a refund, but this has yet to be actioned.
It’s understandable there are delays, but it’s getting ridiculous now
31 May 2022
Unprompted review
Really helpful kind and on time
31 May 2022
Unprompted review
Reply from Latzio Living
Dear Arabella,
We’d just like to thank you for taking the time to write this review. We’re a small, family-run business here at Latzio and every bit of feedback like this does so much to help us out!
Thanks for your kind words and for sharing your experience. We’re very grateful for customers like you and hope you stick with us for years to come!
We are looking forward to seeing you again soon.
Thanks again!
The Latzio Team
Don’t buy from this company !
Don’t buy from this company !! Placed an order mid April and I’m still in no receipt of the goods and emails re refund are being ignored!!! Bunch of thief’s
31 May 2022
Unprompted review
Reply from Latzio Living
Dear Mrs Wilson,
Wow, we were blown away by your positive words. We really appreciate the time you took to write such a review!
If you'd like to be notified of thoroughly selected brands added every week onto our website, please sign up for our newsletter or feel free to contact our customer service department if you have any questions at customerservices@latzio.com.
Thanks again!
The Latzio Team
excellent service💚 Fast delivery 💚…
excellent service💚 Fast delivery 💚 👏👏👏👏
30 May 2022
Unprompted review
Reply from Latzio Living
Dear Tuba,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Order was delivered really quickly. Impressed!
Order was delivered really quickly. Packed well with no breakages.
20 May 2022
Unprompted review
Reply from Latzio Living
Dear Wendy,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
Please do not buy from these and get…
Please do not buy from these and get scammed,the amazing thing is they are still advertising the exact bean bag I bought 8 weeks ago that has not shown up.I spoke to customer service via email that's told me don't worry there confident it should turn up😂😂 I bloody hope so I've paid for it.It seems to me there basically stealing your money or getting paid then ordering the items,which is a terrible buisness model.Fortunately I bought one from John Lewis same price and if this one Dosent show up I'll just get a refund from PayPal.
20 May 2022
Unprompted review
Reply from Latzio Living
Dear Customer
Thank you for your message. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly, hence taking longer.
I am unable to know your details from this message and hence can not assist. Could you please email me directly at customerservices@latzio.com your order number and I will respond accordingly.
I look forward to receiving your message.
Kind Regards
Kathy
Latzio Customer Services
Only good at taking money upfront, avoid!!
Placed an order in early March for some outdoor lights, money taken straight away, went way past delivery estimate with no contact from Latzio Living, after chasing, stuck on a boat, but coming soon, then arrived but damaged but if you wait even longer 10% discount. Then requested refund, no contact, chased, problem with our finance system, now just no response at all and no refund.
25/05/22 response from Latzio Living on order no #000061911 would suggest they have more than one customer where they have not supplied the goods and then failed to issue a refund, as they struggle to identify them. Latzio Living you don’t answer customer service emails and your telephone line goes straight to an answering machine. Just issue refunds where you have not supplied goods, simple!
20 May 2022
Unprompted review
Reply from Latzio Living
Dear Customer
Thank you for your message. I apologise for the delay in communication and inconvenience. We endeavour to respond to all customers individually and do not provide automated messages as we like to communicate directly, hence taking longer.
I am unable to know your details from this message and hence can not assist. Could you please email me directly at customerservices@latzio.com your order number and I will respond accordingly.
I look forward to receiving your message.
Kind Regards
Kathy
Latzio Customer Services
Beautiful item
Beautiful item, love it.very happy with company. well wrapped and prompt delivery
16 May 2022
Unprompted review
Reply from Latzio Living
Dear Kate,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Great customer service and wonderful…
Great customer service and wonderful products would recommend
12 May 2022
Unprompted review
Reply from Latzio Living
Dear Sandra,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Latzio.
We look forward to seeing you soon!
Thanks again!
The Latzio Team
Love my "AZRA" face vases
Love my "AZRA" face vases . They're made so beautifully and a great talking point with all who've seen them . Very original and practical too , holding either plants or fruit or whatever you want !
They were packaged so carefully too .
Thankyou for your great service .
Janet 🌈🙏😀💖
11 May 2022
Unprompted review
Reply from Latzio Living
Dear Janet,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for our customers.
We look forward to seeing you again soon.
Thanks again!
The Latzio Team
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