I like this website because it is a reliable place to order. But I took 2 stars off because there was one year where the cake was not fresh. And this year I asked if they can exchange one cake for... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The whole experience is great, cause the delivery was made on the same day, quickly and without any problems. However unfortunately the delivery guy was rude. If do not consider the delivery guy exp... See more
Company replied
I ordered flowers including chocolates. The bouquet was delivered on the same day, however most of the flowers were old not fresh, and the chocolates were not delivered. Update #2: ✅ After conta... See more
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Honestly I was very scared at first because I never order flowers online before they did arrive a little late but she got them at the end of the day!!!! They communicated all the way through the deliv... See more
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Company details
Written by the company
LatinFlores.com: The largest online Flower Shop in Latin America. Same day flower delivery. Save on flowers and gifts for Latin America, Europe and USA.
Contact info
United States
- 1-888 493-8030
- cs@latinflores.com
- latinflores.com
3.4
Average
563 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Message card missing
The card with the message I asked to add to the order, was missed.
28 November 2025
Reply from LatinFlores.com
Hello Dolly Usme,
Thank you for your review. We regret that [mention the specific issue] did not meet your expectations. Our commitment is to deliver fresh, beautiful, and punctual flowers, and we know how important it is that every detail complements the gesture. Therefore, when something doesn't go as planned, we strive to resolve it immediately so that the experience remains positive.
In your case, the message was delivered along with a small floral arrangement, including our sincere apologies. We always try to find the best solution, as our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reply from LatinFlores.com
Hi Javier Martinez,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Terrible
Terrible, they told me it would be delivered the next day... now nobody is answering me and I can't cancel! THIS WEBSITE IS A RIP-OFF!
14 November 2025
Unprompted review
Reply from LatinFlores.com
Hello Felipe Meister,
Thank you for sharing your review. We sincerely regret that your experience wasn't what you expected. We are committed to delivering fresh, beautiful, and punctual flowers, and we understand how important it is that every detail complements the sentiment you wish to convey. Therefore, when something doesn't go as planned, we strive to resolve it immediately to maintain a positive experience.
In your case, we confirm that the order was delivered on the selected date to Ms. Gabriela Olsen. We sent the corresponding proof of delivery, and according to the delivery driver, the recipient expressed gratitude and satisfaction with the arrangement.
Even so, we are always willing to find the best alternative for you, because our top priority is that every delivery fulfills its purpose and conveys exactly what you want.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reply from LatinFlores.com
Hi Domenico Lepore,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Very quick and great service
30 October 2025
Reply from LatinFlores.com
Hi Oscar Figueroa,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
I am in the U.S
I am in the U.S. and ordered flowers to be delivered in Quito, Ecuador. The delivery went off without a hitch. Will use again.
30 October 2025
Reply from LatinFlores.com
Hi Tom Kniffen,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reliable vendor, beautiful flowers
Yes. Quick. No hassle. Good communication and updates.
27 October 2025
Reply from LatinFlores.com
Hi Sulayman Amin,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Great company that every time delivers…
Great company that every time delivers flowers on the date I ask them. If you need flowers delivered on the other side of the world, ask Latin Flores. Also a known member in Latin America.
27 October 2025
Reply from LatinFlores.com
Hi Mike from the Netherlands,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reply from LatinFlores.com
Hi Igrah Igbal,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Delivered on time
Delivered on time, always willing to answer questions and provide follow up on order
30 October 2025
Reply from LatinFlores.com
Hi Daniel OByrne,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reliable Delivery Service
"I sent flowers to the woman I love, and LatinFlores made it perfect! The bouquet was stunning and arrived right on time. She was overjoyed when she received them — it made her day!
Thank you for helping me express my feelings beautifully."
22 October 2025
Reply from LatinFlores.com
Hi Nohmad Baker,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
What a wonderful company
What a wonderful company. The flowers arrived so quickly and are absolutely gorgeous. They've lasted so long.
21 October 2025
Reply from LatinFlores.com
Hi Pamela Hull,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Timing and quality
30 October 2025
Reply from LatinFlores.com
Hi Hakan Samci,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Best place to get flowers
Delivered an amazing set of followers they looked wonderful
30 October 2025
Reply from LatinFlores.com
Hi Mike,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Beautiful flowers and plants
Thank you so much for the beautiful flowers and plants you delivered to my family abroad. They were a wonderful surprise and truly brightened their day!
I really appreciate your care and excellent service. 💗
20 October 2025
Reply from LatinFlores.com
Hi Barbara,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reply from LatinFlores.com
Hi Marci Gialone,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Reply from LatinFlores.com
Hi Esther,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Didnt receive them on the same day
Didnt receive them on the same day, as it was advertised when I paid, and the customer service was closed so I didn’t have any news. Then when my girlfriend received it it was the wrong bouquet, that really didn’t look good. And the customer service was not very nice when I contacted them
21 October 2025
Reply from LatinFlores.com
Hello Edouard,
Thank you for your review. We sincerely regret your experience. At Latinflores.com, our commitment is to deliver fresh, beautiful, and punctual flowers, understanding how important it is that every detail complements the gesture. That's why, when something doesn't go as expected, we strive to resolve it immediately so that the experience remains positive.
In your case, the arrangement was delivered on the requested date. You contacted us outside of business hours, so you received an automated message informing you that our customer service was unavailable at that time. As soon as we resumed operations, we informed you that the order had been delivered. You later mentioned that you were not satisfied with the arrangement you received; however, we requested a photo of it, and to date, we have not received a response, despite our attempts to contact you.
We want to clarify that at no time did our customer service team disrespect you. We always strive to provide courteous service and find the best solution for our customers because our top priority is that every delivery fulfills its purpose.
We will continue working with the same dedication to ensure that every delivery is impeccable and reflects the importance of the moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Very bad
I ordered flowers early in the morning to be delivered to Brazil. The website clearly stated same-day delivery, and I was even able to choose the delivery date. However, the flowers were not delivered on that day and could only be sent the next day, which completely ruined the surprise.
The worst part is that I was only informed in the evening of the delivery date that the order wouldn’t arrive as planned. Very disappointing experience. I do not recommend this service.
20 October 2025
Reply from LatinFlores.com
Hello Ekaterina Perk,
Thank you for your review.
We regret that your order was not delivered on the indicated date. Our commitment is that every delivery arrives fresh, beautiful, and on time, because we know that behind every order there is a special intention that matters.
When something deviates from what was expected, we work to resolve it immediately so that the experience remains positive. In your case, we have your authorization to reschedule the delivery, and we are working to fulfill it in the best way possible.
We will continue to dedicate the same care and attention to ensure that every delivery is impeccable and faithfully represents the moment you wish to celebrate.
Sincerely,
Quality and Customer Service Team
Latinflores.com
Awesome company very professional there…
Awesome company very professional there mission is making there customers happy one experience at a time.
27 October 2025
Reply from LatinFlores.com
Hi Salvador Gutierrez,
Thank you very much for your review. We are glad to know that your experience with LatinFlores was a positive one.
Every order is unique to us: we work with dedication to ensure the flowers arrive fresh, on time, and with the care that such a special gesture deserves. Knowing we achieved this with you encourages us to keep improving every day.
It will be our pleasure to send flowers for you whenever you wish to surprise or celebrate a special moment.
Sincerely,
Quality and Customer Service Team
Latinflores.com
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