We wanted a particular design and colour of a pendent light for our brand new kitchen island in new extension area. We searched online, and only Lassola does the colour in that design, so we ord... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The orr curved outdoor up/down light looks goo. Poor quality fixings, so had to use my own screws and replaced alen key grub screws with proper screws also my own. One lamp did not have the earth wire... See more
EDIT: Now refunded but still not recommended. Extremely disappointed with this supplier. The chandelier I purchased arrived with serious quality issues — uneven screws, protruding metal bars, and... See more
cheap lights that cost a lot, even the bulb supplied was an unbranded cheap one. could have got the same from dunelm i think for a lot less. only bonus was they are so thin that they are easy to ha... See more
Company details
Written by the company
At Las Sola®, we are dedicated to creating the perfect balance, ensuring that every choice contributes to a cozy and pleasant atmosphere. Discover how our lighting, curtains, carpets, and paintings complement each other to transform your home into a space that is not only beautiful but also delightful. Experience the harmonious beauty meticulously crafted for you by Las Sola®.
Contact info
83 Ducie Street, M1 2JQ, Manchester, United Kingdom
- contact@lassola.com
- lassola.com
1.9
Poor
330 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The lamp was a unique find online
The lamp was a unique find online, looked very attractive online and was equally beautiful when it arrived
27 February 2024
Great all-round purchase experience
Great all-round purchase experience! PLEASE KEEP IT UP!!
27 February 2024
DO NOT BUY FROM HERE
DO NOT BUY FROM HERE. Waited an entire month for light fixture to be sent. When it finally arrived, and we had it installed, we realized it was broken. Las Sola then refused to send me return information after I emailed with their customer service for over a week. I will be disputing this with my credit card company, as Las Sola has scammed me out of $200.
15 February 2024
Reply from Lassola
Dear customer.
We apologize for the unpleasant shopping experience.
We offered to send you a replacement part when you mentioned the problem, but you did not agree. Based on the photos you provided, we are unable to confirm that there is a problem with the product and are therefore unable to offer you a full refund.
If there is anything else we can do to help you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Terrible customer service the company…
Terrible customer service the company send me the wrong item and they don’t want to change or refund me I will never buy from them again
26 March 2024
Unprompted review
Reply from Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
I couldn’t get tracking information and…
I couldn’t get tracking information and it took over 4 weeks. Once it was time to install the electrican could not install the little narrow box would require extra work because it doesn’t fit normal box. The finish also appeared of low quality.
27 February 2024
Reply from Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
The glass in the package was broken
27 February 2024
Reply from Lassola
Dear customer.
We apologize for your disappointment with your recent purchase. We appreciate your feedback and understand your concerns.
Your satisfaction is our top priority and we are willing to take the necessary steps to ensure a positive outcome. If there is anything more we can do to assist you, please contact our customer service team. We appreciate your understanding and would like the opportunity to resolve this issue to your satisfaction.
You can contact us via this email and we will listen to your suggestions and do our best to improve our service: contact@lassola.com
Kind regards.
Las Sola
Great and Unique light for kids room
It took a while to arrive but the light is worth it, very cool!
25 February 2024
Bad and slow attention - Bad quality - Don't want to give us our money back
We bought a lamp, it came with a crack and we are trying to return it since two weeks ago. They still didn't give us the return information but they ask for more and more photos while answering very slowly.. it seems that they don't want us to return the item.
Also the quality of the lamp was terrible, super cheap.
14 March 2024
Unprompted review
Cool lamp
I really like this lamp. It really provides some fun style to my living room.
26 February 2024
The item took forever to arrive from…
The item took forever to arrive from china. Actually so long that I had no use for it anymore by the time it finally arrived. The return process is horrible, unnecessarily complicated and designed to discourage customers from returning product. Be prepared to pay return shipping!
7 February 2024
Llamp arrived as promised but poor supporting data
Lamp arrived as promised. Installation instructions were for a different lamp and useless!
Electrical code in the US demands black for for hot and white for neutral- lamp had a blue and a red. The attached troubleshoot sheet had a point that stated if the light did not come on the wires could be connected incorrectly.
This is a ceiling mounted lamp and I for one do NOT fancy standing on a 9 foot ladder to troubleshoot electrical connections. after installation with red being the hot connection the lamp lit up fine and we are very pleased looks and the light it gives
23 February 2024
Long shipping time and incompatible fixture
I waited several weeks for my light fixture to arrive, only to learn that it is not UL listed and cannot be installed on a typical U.S. electrical box.
The instructions were generic and had nothing to do with the model I received. The fixture was cheaply built, and there was no information about UL ratings or anything to indicate that it is legal for use in the U.S.
9 February 2024
Love ,love love this light!!
Love ,love love this light!!! I put it in a small room and it was the perfect size!
21 February 2024
The lighting seems unique from the…
The lighting seems unique from the pictures on the website . I have not received it yet. I’ll be happy to review it after received and installed.
18 February 2024
Lack of communication
Lack of communication! Didn’t even know the item I ordered was not even available until I reached out almost 2 weeks after ordering. I canclled the order completely.
18 February 2024
You will pay expensive postage to return.
They sent me an email saying my order was on back order. They gave me the option to cancel it or not. I emailed to cancel it. I guess there’s a time lapse for when somebody in Customer Sevice to read their emails. I asked them not to send it. They said it was too late. It had already been shipped. It turns out they were referring to the smaller item I ordered that was only $30. Not this one. Their email was vague.
So, at any rate, when I finally received and opened it, it was not the color pictured at all. It looked like 4 different colors not all shades of orange. The top is red. And in the middle blue, bottom green. It would look good in the garage frankly, which I don’t have.
They said I had to pay for return shipping USPS or UPS. Both places were about over $125. The light was $299.
I would not deal with a company again where you couldn’t return a product without a cheaper way of doing it They ship all the time so they could’ve sent a return label. It’s very cheap for them.
UPDATE 3/17/24
I bumped them up from 1 Star to 2. I did get a discount via PayPal.
2 February 2024
Absolutely beautiful
Absolutely beautiful. Not only is it pretty but it’s also practical and functional. I’m certain it’s not meant to hang things on but it’s the perfect place for a few of my delicates ☺️
17 February 2024
Pendant lights
Item as described, quickly shipped and packaged well. Glasswork is fantastic.
30 December 2023
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