LapinNoir.JP Reviews 

373
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products arrive securely packaged, highly detailed, and in pristine condition. People also appreciate the competitive prices, wide selection of figures, and exceptionally fast shipping times available. However, some customers also noted minor issues such as unclear ordering steps causing short delays, slightly damaged boxes during transit, or unexpected extra shipping costs. Shoppers occasionally experienced minor drawbacks regarding the website navigation, the ordering process, or transit conditions. Buyers pointed out that while prices are great, navigating some steps or handling extra shipping fees can be slightly frustrating.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, consistently reporting fast shipping times and... See more

Product

Reviewers mention positive feedback about product quality and detailed designs. Consumers consistently... See more

Quality

Users describe positive interactions with quality, consistently highlighting high satisfaction levels and... See more

Price

Clients share positive opinions on price, highlighting consistently competitive rates and affordable shipping... See more

Order

Consumers find order to be positive, highlighting super fast shipping and well-packaged deliveries for both... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product selection is solid, prices are very competitive. I really like that taxes are paid upfront. Order preparation can feel slower than average (around a week in my case, but my order might have... See more

Company replied

Rated 5 out of 5 stars

Took a little extra time because I asked for the inspection and extra package care and it was absolutely worth it. The big box crossed the world unharmed and the figured made it flawlessly. Support... See more

Company replied

Rated 5 out of 5 stars

Bought a figure from Lapin Noir for the first time, and I was extremely pleasantly surprised. There were some mistakes when I made the purchase on the site (got charged tax when it wasn't due)... See more

Company replied

Rated 5 out of 5 stars

Lapin always delivers quality kuji’s/figures. The figures are always highly detailed and well packaged. They arrive super quick and I’ve found that they do everything in their power to make the egregi... See more

Company replied


Company details

  1. Figurine Shop
  2. Anime Club
  3. Collectibles Store
  4. Hobby Store
  5. Scale Model Club

Written by the company

LapinNoir.JP is an online store that sells anime figures and goods loved by customers worldwide. Their collection includes popular characters and series such as Attack on Titan, Naruto, and One Piece. They offer high-quality products at competitive prices sourced from trusted suppliers and manufacturers, ensuring authenticity and quality. LapinNoir.JP caters to both seasoned collectors and those starting to explore the world of anime. They provide excellent customer service and fast shipping to customers worldwide, ensuring a seamless shopping experience. Shop now at LapinNoir.JP and discover the world of anime like never before! Certified as a partner shop of My Figure Collection in August 2023. (MFC PARTNER SHOP)


Contact info

4.9

Excellent

TrustScore 5 out of 5

373 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(373)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer support is incredible!

The customer support is incredible!! I reached out regarding a purchase to ensure it has been secured and they responded so quickly and kindly! The figure I purchased was incredible hard to find and they had one left. My figure arrived from Japan to the US in 4 business days! The figure was packaged very securely and it arrived in perfect condition. Between the quick shipping, extremely kind customer service, and amazing packaging - I would gladly purchase from LapinNoir again :)

4 June 2026
Unprompted review
LapinNoir.JP logo

Reply from LapinNoir.JP

Thank you so much for your incredibly kind review!

We are truly delighted to hear that you had such a positive experience with us. It means a lot to know that our customer support was able to give you peace of mind regarding your order, especially for a figure that was so difficult to find.

We're also thrilled that your package arrived safely in the United States in just 4 business days and that everything arrived in perfect condition. Our team takes great care in packaging every order, so hearing that our efforts were appreciated is very rewarding.

Your kind words about our customer service, shipping speed, and packaging mean the world to us and serve as great motivation for our entire team.

Thank you again for choosing LapinNoir.JP. We sincerely appreciate your support and look forward to serving you again in the future.

Best regards,
LapinNoir.JP

Rated 5 out of 5 stars

Good delivery options, easy to work with warehouse'd orders

I absolutely adore their warehouse system! It's easy to hoard things for a while to get a better deal on the delivery. Also a good choice of prizes for fair price :)

15 May 2026
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Reply from LapinNoir.JP

Thank you so much for your wonderful review!

We're thrilled to hear that you're enjoying our warehouse system. We created it to give collectors more flexibility and help save on shipping costs by combining orders, so it's great to know it's been useful for you.

We're also happy that you found our selection and pricing of prize figures to be fair. We always strive to offer authentic products at competitive prices while providing services that make collecting even more enjoyable.

Thank you again for your support and for choosing LapinNoir.JP. We look forward to serving you again and helping you grow your collection!

Best regards,
LapinNoir.JP

Rated 5 out of 5 stars

Really fast shipping

Really fast shipping. Easy to use website.

15 May 2026
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Reply from LapinNoir.JP

Thank you very much for your kind review!

We are delighted to hear that your order arrived quickly and that you found our website easy to use. Providing a smooth shopping experience and fast service is always our goal, so your feedback truly means a lot to us.

Thank you for choosing LapinNoir.JP. We look forward to serving you again in the future!

Best regards,
LapinNoir.JP

Rated 5 out of 5 stars

Great customer support!

I ordered a figure from them and it arrived damaged, the customer support was very helpful and polite and i got a refund quickly.

5 January 2026
Unprompted review
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Reply from LapinNoir.JP

Thank you very much for your kind review and feedback.

First of all, we sincerely apologize once again that your figure arrived damaged. We understand how disappointing that must have been, and we truly appreciate your patience and understanding throughout the support process.

At the same time, we are very grateful for your warm words regarding our customer support. Providing polite and reliable assistance to our customers is extremely important to us, so your feedback genuinely means a lot to our team.

We are glad we were able to assist you promptly with the refund process, and we sincerely appreciate your trust and cooperation.

Thank you once again for your support, and we hope to have the opportunity to serve you again in the future under better circumstances.

Kind regards,
LapinNoir.JP Customer Support

Rated 5 out of 5 stars

I love buying from lapin

I love buying from lapin, they always have every single new pre-order and for much cheaper than alot of other stores. Very fast shipping for overseas. Would recommend 100%. They have a great installment payment system to catch any pre-orders before they are gone.

16 April 2026
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Reply from LapinNoir.JP

Thank you so much for your wonderful review and continued support!

We are truly happy to hear that you enjoy shopping with LapinNoir and that our preorder selection, pricing, and shipping service have met your expectations. Your kind words about our installment payment system also mean a great deal to us, as we always hope to make collecting figures more accessible and flexible for our customers.

It means a lot to know that our service has helped you secure preorders before they sell out. Supportive messages like yours greatly encourage our entire team and motivate us to continue improving our store and services.

Thank you once again for your recommendation and trust in us. We sincerely look forward to serving you again in the future!

Kind regards,
LapinNoir.JP Customer Support

Rated 5 out of 5 stars

A little gem!

I stumbled upon this website while trying to locate a specific figure, which eventually I passed on. After a while I received an email regarding my award points (which I got for registering) about to expire. After deciding to browse the very simple webstore again I found my next 2 figurines, at a very competitive price.
Even though my region is in a bit of chaos lately, yet the package was shipped with a reasonable Fedex rate to start with. It arrived in a couple of days from Japan, superbly packed, from the outside to the wrapping and additional plastic boxing of the original boxes, Japanese service at its best.
Since then I am browsing this amazing seller's store for more figures I can acquire following my great experience.
Very recommended! Thank you!

11 May 2026
Unprompted review
LapinNoir.JP logo

Reply from LapinNoir.JP

Thank you so much for your incredibly kind and detailed review!

We are truly honored that you discovered our store while searching for a figure, and even more grateful that you decided to give us a chance afterward. Hearing that you found figures at competitive prices and had a smooth shopping experience means a great deal to us.

We are especially happy to know that your package arrived safely and quickly despite the difficult situation in your region. Our team always does its best to ensure that every order is packed as carefully and securely as possible, so your words about the packaging and service genuinely encourage us.

It also means a lot to hear that you continue browsing our store after your experience with us. As a growing store, support and recommendations from customers like you help us more than we can express.

Thank you once again for your trust, support, and recommendation. We sincerely look forward to serving you again in the future!

Kind regards,
LapinNoir.JP Customer Support

Rated 5 out of 5 stars

Service

Service, quick shipping and packed securely!

13 April 2026
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Reply from LapinNoir.JP

Thank you very much for your wonderful review and 5-star rating.

We are truly honored by your kind words, and it means a lot to us that you had such a positive experience with our store.

We will continue striving to provide reliable service and a great shopping experience for all our customers.

Thank you again for your support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Love love love this site

Love love love this site! One of the best sites to purchase your dream figures! Good prices to match too! Hopefully one day i can collaborate with this site! I actually posted a video on tiktok tagging how amazing they are! ( Queem Chrysalis figure @tete_collects :)

17 April 2026
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Reply from LapinNoir.JP

Thank you so much for your incredibly kind and heartwarming review.

We are also deeply grateful that you took the time to post a TikTok video and tag our store. Your support and kindness genuinely encourage us more than we can express.

We are very happy to hear that you enjoyed the Queem Chrysalis figure as well. Being able to help collectors find their dream figures is one of the greatest joys for us.

Thank you as well for your kind words about a possible collaboration someday. We would absolutely be happy to keep that in mind for the future.

We will continue striving to provide a reliable and enjoyable shopping experience for collectors around the world.

Thank you again for your amazing support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

I recently placed my first order with…

I recently placed my first order with LapinNoir and my goodness, what an awesome experience! Pricing was competitive and the shipping cost was some of the best I've come across since the crazy tariffs. Not only that, the products were quickly shipped and well packaged. This place is legit!

13 April 2026
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Reply from LapinNoir.JP

Thank you very much for your first order and for taking the time to leave such a wonderful review.

We are truly delighted to hear that you were satisfied with our pricing and shipping costs. Especially with the recent tariff situation and changes in international shipping, we always strive to provide the best possible value and affordable shipping options for our customers, so your kind words mean a great deal to us.

We are also very happy to know that your order was shipped quickly and arrived safely with secure packaging.

Hearing you say “This place is legit!” is incredibly encouraging for our entire team. We will continue working hard to ensure that even first-time customers can shop with confidence and peace of mind.

Thank you again for your support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

I use LapinNoir for all my preorders

I use LapinNoir for all my preorders and items such as nendoroids, or high value items because the items are always packaged perfectly and safely! LapinNoir also has some of the best prices for figures! The shipping is seamless and fast and there is also a wide range of hard to find figues!

14 April 2026
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Reply from LapinNoir.JP

Thank you very much for your truly wonderful and heartwarming review.

We are sincerely grateful that you choose LapinNoir for your preorders, Nendoroids, and high-value items. It means a great deal to our entire team that you trust us with your important purchases.

We are delighted to hear that you are satisfied with our packaging and shipping. Ensuring that every collectible arrives safely and securely is one of our highest priorities.

We also truly appreciate your kind words regarding our pricing and selection of hard-to-find figures. Feedback like yours is a great source of motivation for us.

We will continue striving to provide a reliable and enjoyable shopping experience, and we look forward to serving you again in the future.

Thank you again for your continued support!

Rated 5 out of 5 stars

Everything is always perfect

Each time I ordered, everything went fine. I recommend

13 April 2026
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Reply from LapinNoir.JP

Thank you very much for your kind review and continued support.

We are truly grateful that you have chosen LapinNoir.JP multiple times, and we are very happy to hear that everything has gone smoothly with each of your orders.

Your recommendation means a great deal to us. We will continue doing our best to provide reliable service, careful packaging, and a smooth shopping experience every time.

Thank you again for your trust in LapinNoir.JP. We sincerely look forward to serving you again.

LapinNoir.JP Customer Support
Naoki

Rated 5 out of 5 stars

Legit, Fast Communication and Safe Packaging!

Legit, Fast Communication and Safe Packaging. Highly Recommended!

I bought 2B last one(ichiban kuji) for a lovely price thanks to LapinNoir. I think that this shop is undervalued considering their service.

13 April 2026
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Reply from LapinNoir.JP

Thank you very much for your wonderful review and recommendation.

We are truly happy to hear that you were satisfied with our communication, safe packaging, and pricing. We are also glad that you were able to purchase 2B at a great price through our discount.

Your kind feedback means a lot to us and encourages our team to continue providing reliable service, careful packaging, and fair prices for collectors around the world.

Thank you again for choosing LapinNoir.JP. We sincerely look forward to serving you again.

LapinNoir.JP Customer Support
Tomoka

Rated 5 out of 5 stars

Excellent service

Very satisfied with the packaging used for the figure and the time on the delivery, I recommend a lot this website!

10 April 2026
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Reply from LapinNoir.JP

Thank you very much for your wonderful review.

We are delighted to hear that you were satisfied with our packaging and delivery time. We always strive to ensure that every item is carefully packed and delivered as quickly as possible, so your kind words truly mean a lot to us.

We also sincerely appreciate your recommendation. We will continue working hard to provide a reliable and enjoyable shopping experience.

Thank you again for your support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

very pleased

good prices, and affordable shipping!

17 February 2026
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Reply from LapinNoir.JP

Thank you very much for your kind review.
We are delighted to hear that you are pleased with our pricing and affordable shipping. Providing great value and accessible shipping options is something we always strive for.
We will continue working hard to ensure a reliable and enjoyable shopping experience.
Thank you again for your support, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Legit shop with great prices and fast…

Legit shop with great prices and fast and secure shipping

19 March 2026
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Reply from LapinNoir.JP

Thank you very much for your kind review.

We are delighted to hear that you were satisfied with our pricing, as well as our fast and secure shipping. It means a lot to us that you felt confident shopping with our store.

We will continue striving to provide a reliable and enjoyable shopping experience for all our customers.

If you have any questions or suggestions, please feel free to contact our customer support at any time.

Thank you again for your support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

First time buying here and will do more :D

Everything was great. Good price, fast and well protected shipping. Would recommend 100% :D

17 March 2026
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Reply from LapinNoir.JP

Thank you very much for your first purchase and for your wonderful review.

We are delighted to hear that you were satisfied with our pricing, shipping speed, and packaging. It means a lot to us that your first experience with our store was a positive and reassuring one.

We are also truly happy to hear that you plan to order from us again. We will continue striving to provide a reliable and enjoyable shopping experience.

If you have any questions or suggestions, please feel free to contact our customer support at any time. We truly value each and every customer’s voice.

Thank you again for your support, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

The #1 spot for buying figures

I have been ordering from here for about 2 1/2 years now and they have the best service out of all the sites i've used. The storage system helped me out since I was moving and they were able to to hold my orders until I was able to ship them out. Not to mention, they have a good amount of shipping options for a good price and whenever I pay to ship them out it is almost instantly. They are my go to spot right now for any future orders I have.

23 March 2026
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Reply from LapinNoir.JP

Thank you very much for your truly heartwarming and wonderful review!
We are sincerely grateful for your continued support over the past two and a half years. Having you as a returning customer for such a long time means a great deal to us, and it brings our entire team genuine joy.

It is a great honor to hear that you consider our store your number one choice among all the sites you have used. We are especially happy to know that our storage system was able to support you during your move, and that we could be of help during such an important time.
We also truly appreciate your kind words regarding our shipping options, pricing, and the speed of our service. Your feedback encourages us more than we can express.

We will continue doing our very best to remain a store you can always rely on and return to with confidence.

Thank you again for your continued trust and support, and we look forward to serving you for many years to come.

Rated 5 out of 5 stars

Support* + Packaging 5*

Quick to reply to my support emails(regarding mostly about the JapanPost suspension for European market). They provided me with a few options regarding my package with them. And worked with the best solution selected by me. Regarding packaging they go the extra mile, plastic bag + bubble wrap on every box + fragil sticker on package box. Very grateful

11 March 2026
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Reply from LapinNoir.JP

Thank you very much for your wonderful review.

We are truly pleased to hear that you were satisfied with our customer support and the speed of our responses. We understand that the Japan Post suspension for the European market can be concerning, so we are glad that we were able to provide you with suitable shipping options and assist you in selecting the best solution.

We also sincerely appreciate your kind words regarding our packaging. We always go the extra mile to ensure that every item is carefully protected and arrives safely.

We will continue striving to provide reliable service and support for all our customers.

Thank you again for your support, and we look forward to serving you again!

Rated 5 out of 5 stars

My go to

LapinNoir is my go to for anime figures. They put Alot of love and care into each package ensure it gets to you safely and they're super fast!
Always authentic, always kind 🩷

12 March 2026
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Reply from LapinNoir.JP

Thank you so much for your kind and heartwarming review!

We are truly grateful for your continued support, and especially for sharing and supporting us on TikTok and Instagram. Your posts and kind words mean more to us than we can express, and they are a great source of motivation for our entire team.

It is a great honor to be your “go-to” store for anime figures. We are very happy to know that you trust our packaging, shipping speed, and the authenticity of our products. We always put great care into every package to ensure it arrives safely.

We will continue doing our very best to live up to your expectations and provide a service you can always rely on.

Thank you again for your amazing support, and we truly look forward to serving you again.

P.S.
We are planning to ship the items currently in storage within the next few days. We hope you look forward to their arrival :)

Rated 5 out of 5 stars
LapinNoir.JP logo

Reply from LapinNoir.JP

Thank you very much for your kind review.
We are delighted to hear that you were satisfied with both the speed and fairness of our shipping. We always strive to provide fast and reasonably priced delivery so our customers can shop with confidence.
We will continue to improve our services, and we look forward to serving you again in the future.

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