Lang Town & Country Reviews 

Our experience with Lang Town & Country (Plymouth) has been extremely challenging. After moving out of one of their managed properties, we were presented with an unjustified list of deposit deductions, including a £180 charge for a "finish clean," despite having left the property in good condition after a thorough two-day clean. It became evident that they had no intention of being fair and reasonable in their approach. They even tried to charge us for carpet cleaning that hadn’t been done prior to our tenancy and for curtain stains caused by a leaky radiator—a maintenance issue we had reported and that was never properly addressed during our tenancy.

Even after we raised valid concerns, we were met with dismissive responses and veiled threats about renegotiating other costs if we dared to dispute. It was only after taking the case to the Tenancy Deposit Scheme (TDS) that we were vindicated, and our entire deposit was returned. This outcome clearly shows that their claims were unreasonable from the start.

If you're considering renting through Lang Town & Country, be prepared for a stressful end-of-tenancy process, inflated charges, and poor maintenance service. They will happily make you pay for their shortcomings. I cannot recommend this agency and would advise others to be cautious when dealing with them.

More to the point that we had to expend a load of effort dealing with Langtown and Country, and reducing ourselves to the petty level they go to, to squeeze money out of tenants.

Do not use this agent. They gave a viewing in the flat I’m living in without my permission whilst I was at work. I had declined the visit via email and via phone. A complete invasion of privacy and illegal. Not sufficient apologies afterwards. Very poor communication. DO NOT USE THIS ESTATE AGENT. Not to be trusted

Professional service from start to finish, kept us informed at all times. Have dealt with Langs many times over the years.

Thanks to Paul and his team in selling a Wembury
Property from offer to completion in 41 days!
Highly professional and recommended.

Stephen Partner

Lang Town saw us through two separate tenancies which spanned over a period of almost three years. All communication was quick and clear, you can tell that all involved are passionate about Lang Town and what they do.

My family found Lang Town and Country to be courteous, professional and extremely supportive in selling my father's property.
I would not hesitate to recommend them, and they will be my preferred Estate Agent in the future.

Hi Paul, thank you for your reply. Sadly I've made no mistake, my viewing was with Emily Jolliffe from your Mannamead Road office on Friday the 26th of May. My previous review/explanation is accurate. Luckily I video recorded the whole viewing, I do this on all viewings as I find it can help refresh my memory, especially when viewing several property's in short succession.

I recently had the pleasure of renting a new house through Lang Town & Country Estate, and I must say it has been an outstanding experience from start to finish. The agency's commitment to excellence, professionalism, and attention to detail truly sets them apart in the industry.

I have used Lang Town & Country for many years for letting out my properties and also selling them. They have always found me an excellent quality of tenant paying a fair rent and staying for long periods of time.

Fantastic service over many years. Whenever there was an issue, nothing was too much trouble. We once had an major problem with the drains outside and they dealt with everything including liaising with the insurers. I could not recommend highly enough.