Landlord Certificates Ltd Reviews 

3,665
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 746 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the engineers for arriving on time, working efficiently, and maintaining a polite and professional attitude during visits. People often highlight the seamless booking process, helpful staff members, and quick response times when arranging necessary property certificates. However, some customers also noted frustrating experiences regarding last-minute booking cancellations, disorganized scheduling, and delayed appointments. A few reviewers mentioned administrative mix-ups, missing compliance documentation, or difficulties getting clear answers from the support team when resolving issues. These individuals felt let down by the lack of follow-up and inflexible communication when trying to sort out problems.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that engineers are punctual,... See more

Staff

Clients share positive opinions on staff, noting that engineers are consistently punctual, professional, and... See more

Booking process

Users describe ambiguous interactions with booking_process, highlighting a split in experiences. Many... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite, responsive, and punctual... See more

Response time

Customers had positive experiences with response_time, highlighting that the admin staff is very responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

Darren Bryan is always there on time. Sends message once he has arrived, started to work and when finished. He has been providing wonderful service year after year.

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more


Company details

  1. Property Maintenance
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Gas Company
  5. Gas Engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,665)

715 reviews in the last 12 months

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Rated 1 out of 5 stars

I wish one could provide zero stars

I wish one could provide zero stars! I'd booked a gas service + CP12 and the booking was cancelled at the last minute and requested for re-schedule twice already now, with no guarantee they will honour the booking the third time.
Stay away from this business, they don't take your custom seriously!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Been using this company for 14 years to…

Been using this company for 14 years to conduct my various Landlord regulations works. Super efficient and knowledgeable. Amazing service. Always on time and excellent quality of tradespersons/professionals. Highly recommended 👍

19 June 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was on time at the…

The engineer was on time at the property, Inspection report was sent on the email same day.
Naeem Awan has been to the property before and had been always on time & inform when he is on the way for Gas Inspection
Recommend him for his work & promptly sending the Inspection report
Thanks Naeem 👍👍👍👌

18 June 2026
Unprompted review
Rated 5 out of 5 stars

We recently had two boiler service and…

We recently had two boiler service and gas safety certificates done by Ash from Landlord Certificates.

Always, polite, efficient, and a pleasure to deal with!

Definitely recommend.

I have worked with landlord certificates for over 15 years and highly recommend.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Boiler pressure repair

I recently had repair works to my boiler and was very pleased with the servis provided. The engineer Sufian Ahmed was professional and efficient. I would recommend this company for boiler checks, services and repairs

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Failed to turn up four times

Failed to turn up four times. Paid fully in advance for gas safety and boiler service. They didn't do boiler service. Switched off gas to whole property and failed to fix it. Then said they didn't have anybody to sort it out. Never use.

19 June 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Jules,

Thank you for sharing your feedback. I sincerely apologise for the delays and missed appointments you’ve experienced this year. As a long-standing customer, your satisfaction is very important to us, and this is not representative of our usual level of service.

Regarding the recent visit, unfortunately, your gas fire was leaking, and our engineer spent over an hour attempting to repair the joint. However, he was unable to complete the repair because it required a 10mm cap, which is not a standard pipe size and was not available on site. Due to the gas leak, we had to switch off the gas for the safety of the tenants, and we regret that we were unable to finish the boiler service due to safety reasons.

We currently do not have an engineer available to return and complete the work today, but we are committed to resolving this issue as soon as possible. We truly apologise for the inconvenience caused and appreciate your patience.

Kind Regards, Andrew

Rated 3 out of 5 stars

Appalling remedial work- since corrected after an online complaint!

I had an EICR done which flagged that some remedial works were required.

The tradesperson who was sent round to complete them did such an appalling job and his excuse was that he was not told what was required and the materials needed in advance. The work is untidy, dangerous and not even level. It was completed in about 20 minutes!
Unfortunately, the subcontracted company is trying to worm out of rectifying the issue yet have admitted it’s poorly done. I’m hoping they will do the right thing and sort this out to preserve their reputation.

UPDATE: following my honest review, I was contacted by Landlord Certificates, who offered to put things right, free of charge. The original electrician (who carried out the EICR) redid the work and this time to a great standard. The owner of the subcontracted company, Primelectrics, was clearly not interested in resolving things, as sent a pretty passive aggressive message over WhatsApp, but things have been resolved now, albeit after an online complaint. Many thanks!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Punctual

Punctual, followed instructions to notify before arrival, quick, efficient and seamless service

16 June 2026
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing
They turn up on time and do a amazing job
They ring you half hour before appointment to tell you they are on there way
I’ve used this company for 4 years
And all the staff are polite
Wouldn’t use anyone else but these

12 June 2026
Unprompted review

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