Landlord Certificates Ltd Reviews 

3,653
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 753 reviews, reviewers overwhelmingly had a great experience with this company. Many returning customers consistently praise the friendly and professional staff for being extremely punctual, polite, and thorough during safety inspections and routine boiler services. Consumers also deeply appreciate the overall efficient service delivery, noting that online booking processes are generally straightforward and official certificates arrive promptly by email. Some people were dissatisfied with scheduling issues, mentioning frustrating last-minute cancellations, repeated rescheduling, and unexpected delays regarding engineer visits to their properties. A few reviewers also noted occasional communication gaps concerning delayed documentation, missing paperwork, or difficulties when appointments were unfortunately missed entirely.

What people talk about most

Service

People report high satisfaction with the service, highlighting professional and efficient engineers who... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising engineers for their punctuality,... See more

Booking process

Clients share ambiguous opinions on booking_process, with many highlighting an easy and efficient scheduling... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive staff and polite... See more

Response time

Customers consistently note positive experiences with response_time, highlighting that booking and changing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arshad arrived early (having let me know well in advance) was very polite and courteous (took his shoes off without being asked) and clearly explained everything he needed to do. Got job done quickly... See more

Rated 5 out of 5 stars

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him ou... See more

Rated 5 out of 5 stars

Chap was asked to go to flat 60 to do the certificate while doing the other one and he did the rational thing and got it done at the same time. Communication was good.

Rated 5 out of 5 stars

I just want to thank Darren from Landlord Certificates for doing a first class job with the gas safety inspection and boiler service. The entire process from start to finish was smooth was stress-fr... See more


Company details

  1. Property Maintenance
  2. Electrical Engineer
  3. Electrical Installation Service
  4. Gas Company
  5. Gas Engineer

Written by the company

Landlord Certificates Ltd provides the Buy to Let Landlord access to qualified, competent Gas Safety and Electrical engineers to carry out inspections on their property. We issue a wide range of safety certificates for landlords to meet legal requirements prior to letting. We cover all of London and M25 areas. All our prices are FIXED and include VAT - no hidden costs.

Landlord Certificates

Written by the company

Boiler Service and Gas Certificate (1 or 2 appliances) only £75 inc VAT
Save over 60% Limited Bookings

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(3,653)

703 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service!

Phil Pescud arrived at the property promptly was very polite and helpful and would deffo use this service again! Was a stress free service!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I would like to share some positive…

I would like to share some positive feedback about Naeem. He did a fantastic job and made sure everything was completed to a very high standard. Although there was a delay on our part in getting everything ready for the required cleaning, he was patient, professional, and ensured the job was done properly.

We are very happy with the service he provided. Please pass on our thanks and let him know how much we appreciate his hard work.

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Wouldn't use again

Booked an EICR for a rental property through OpenRent. Three problems.

First, the engineer refused to use a pay-and-display bay. Even after a resident permit was fetched for him, he wouldn't park, so a family member had to sit in the car for the whole visit. At the end he simply said everything was fine — no walkthrough, no handover.

Second, the tenants returned days later to find the kitchen circuit off and the fridge dead, with a freezer and fridge full of spoiled food they had to bin. Nobody had entered the flat between the inspection and their return, and the fridge had never tripped a breaker in years of tenancies. The company's answer was a photo of the consumer unit and a suggestion that my tenants' appliance must be faulty. Refused to offer any compensation of any kind towards the loss.

Third, having flagged remedial items on the report, they then told me they wouldn't quote for them at all as the property needs a full rewire. So I've paid for a report they won't act on.

Polite emails throughout, but the outcome was: not our problem. Wouldn't use again

17 July 2026
Unprompted review
Landlord Certificates Ltd logo

Reply from Landlord Certificates Ltd

Hi Hussein,

Thank you for sharing your feedback. We sincerely apologise for the experience you've described and appreciate the opportunity to address your concerns.

Regarding the parking issue, it's possible that the engineer was not aware of the resident permit, especially if your family member offered to sit with him in the car. He may have assumed that if someone was going to stay nearby, a parking arrangement was not necessary. We will remind our team to clarify parking requirements more clearly in future appointments to avoid similar misunderstandings.

Concerning the electrical inspection, our engineer took photographs before leaving that clearly show all circuits were on at the time of the inspection. This is a standard procedure to ensure the safety and completeness of the report. If your tenants found the fridge and kitchen circuit off after the visit, we recommend having an appliance repair specialist check the fridge and other appliances, as a tripped fuse could be caused by an appliance fault or another issue on the same circuit. Our report was based on the evidence available at the time, and we suggested further investigation by a qualified appliance technician.

Finally, regarding the remedial works, we flagged these in the report but explained that a full rewire was necessary, which is beyond the scope of our services. We regret that we couldn't assist with the rewire or provide a quote for those works.

We truly value your feedback and are sorry that your experience did not meet your expectations. If you would like to discuss this further, please contact us directly so we can try to address your concerns more personally.

Rated 5 out of 5 stars

Great

Great, efficient, professional and friendly service from Naeem Awan at Landlord Certificates.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

I have known Darren for a while now as…

I have known Darren for a while now as he carries out gas safety certification and PAT testing at my properties. He always keeps me informed and goes above and beyond in his work. I always seek him out to carry out testing at my properties as I know the job will get done properly. I highly recommend him.

16 July 2026
Unprompted review

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