Great prices but poor filtering. The product filtering feature could be improved: Watts, lumens, color temperature, etc; let me filter them with a range! Not by selecting individual values. And where... See more
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We received the bulbs for our favourite lamp we ordered that no one had in their stores. Very satisfied!!
The goods were at a good price and came within a reasonable time for a bank holiday.
Sayd "we ship next day" but deliver after 10 days happens...
Company replied
Company details
Written by the company
Hos Lampedirekte.no kan du finne pærer og armaturer fra Philips og Osram. Vi har et stort utvalg - LED-panel, LED spotlights, LED-lysrør, damplamper til kontorer, resturanter og butik fra LEDvance og Noxion. Alle er velkomne til å handle på Lampedirekten.no: privatkunder, bedrifter og offentlige organisasjoner!
Lampedirekte
Written by the company
- LED lyskilder og armaturer
- Vi har anerkjente og kvalitets varemerker i vores sortiment, vi har LED-lyskilder for både innendørs og utendørs belysning. Vi vil gerne hjelpe deg med å spare energi ved at skifte til LED-lyskilder.
Contact info
Cort Adelers Gate 16, 0254 , Oslo, Norway
- 21569812
- info@lampdirekte.no
- lampedirekte.no
4.2
Great
3K reviews
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Reply from Lampedirekte
Dear Paul,
Thank you for your review of Lampedirekte.
We are very sorry to hear that you have not received your delivery yet. According to the delivery status, the parcel is due to be delivered within the next couple of days, and we will work hard to get that expedited. We will keep you informed of your delivery on email.
Our sincere apologies for the inconvenience.
Kind regards,
Nicole
Team Lampedirekte
It is not ok to have to pay the return…
It is not ok to have to pay the return package back to Holland. I am in Norway.
I ordered and it was not as expected. Now I have to pay to send it back. Do not recommend this web at all!!!!!!
11 May 2021
Unprompted review
Reply from Lampedirekte
Kjære kunde,
Takk for at du tok deg tid til å gi oss tilbakemelding. Vi beklager å høre at du ikke er fornøyd med returpolitikken vår.
Vi bruker et sentrallager vi leverer fra, og dessverre ligger det i Eindhoven, Nederland. På den måten kan vi holde prisene lave for deg som kunde, men det er her vi må ha returnert varer sendt til.
Du er selvfølgelig velkommen til å returnere bare ett av dine kjøpte produkter, du trenger ikke å sende tilbake hele bestillingen hvis det er noe i den du vil beholde.
Vi bytter eller tilbakebetaler ditt feil kjøp.
Du kan også kontakte oss via vår kundeservice for flere spørsmål, enten via e-post info@lampedirekte.no eller på telefon.
Selvfølgelig trenger du ikke å bære returkostnaden, hvis det er feil og mangler i den kjøpte varen din.
Med vennlig hilsen,
Simon
Team Lampedirekte
Bra service 👍👍
23 April 2021
Reply from Lampedirekte
Dear Monika,
Thank you for sharing your experience!
We are thrilled to know that you are satisfied with the service we have offered.
Vennlig hilsen,
Team Lampedirekte
Rask levering
31 March 2021
Reply from Lampedirekte
Kjære Julian,
Takk for at du delte opplevelsen din!
Vi er glade for å vite at du er fornøyd med tjenesten vi har tilbudt, og håper å se deg tilbake i butikken igjen.
Vennlig hilsen,
Team Lampedirekte
God service.
18 February 2021
The last order took 1 month to arrive
The last order took 1 month to arrive. 2-3 days to get an answer to the e-mails. The item was out of stock, but it didnt say anything about it on the web site when I ordered it.
Really bad service.
15 February 2021
Reply from Lampedirekte
Dear Pedro,
We are really sorry to hear about the problem you were exposed to. We have had a very busy time in our warehouse, providing a good flow, and it has been solved by now.
I will also check the website link to our warehouse to make sure it tells the right information about what is available.
We will include your feedback in our continued evaluation program to improve our service to our customers.
Once again, we apologise for this inconvenience this experience has caused you.
Sincerely,
Team Any-Lamp
I am satisfied with the product
I am satisfied with the product, but the delivery took a while.
3 February 2021
Rask levering og god kvalitet.
22 January 2021
Reply from Lampedirekte
Kjære Joar,
Takk for bestillingen og positive tilbakemeldinger fra Lampedirekte!
Vi er glade for å vite at du er fornøyd med leveringstjenesten.
Lykke til med ditt nye kjøp.
Vi setter pris på at du vil dele opplevelsen din med familie og venner.
Vennlig hilsen,
Team Lampedirekte
It took a bit longer to get the order…
It took a bit longer to get the order and the tracking number was not working. However when I contacted the customer support by email they did replied and got my order delivered next day.
19 January 2021
Reply from Lampedirekte
Kjære Shekhar,
Takk for at du delte opplevelsen din!
Vi er glade for å vite at du er fornøyd med tjenesten vi har tilbudt deg.
Vi vil ta med ditt synspunkt i vårt fortsatte arbeid med å forbedre tjenesten vår.
Vennlig hilsen,
LampedirekteTeam
Purchase of OSRAM Dulux for spots
Presented as a company operating in Norway, based on website, one should be aware that all returns need to be sent to the Netherlands. The LED Dulux I bought had the right bulb socket, however the new design did not fit into the ceiling socket because the far end of bulb were quite thicker compared to the standard Dulux. I asked by email ahead of buying if the LED Dulux could replace the standard Dulux and that was unfortunately confirmed. Having bought 2 each of the LED Dulux + some other LED bulbs due to minimum purchase amount requirement, I obviously do not take the time and cost to return the two LED Dulux to the Netherlands, and doubt that I will purchase any more from Lampedirekte.
12 January 2021
Reply from Lampedirekte
Hei Bengt,
Takk for at du tok deg tid til å gi oss tilbakemelding. Vi beklager å høre at du ikke er fornøyd med returpolitikken vår.
Lampedirekte er en del av et internasjonalt selskap, og vårt lager ligger i Eindhoven. Denne sentrale beliggenheten lar oss raskt levere til mer enn 17 forskjellige land.
Du kan få mer informasjon på nettstedet vårt via denne lenken: https://www.lampedirekte.no/returer
Du er selvfølgelig velkommen til å returnere bare ett av dine kjøpte produkter, du trenger ikke å sende tilbake hele bestillingen hvis det er noe i den du vil beholde.
Vi bytter eller tilbakebetaler ditt kjøp. Bemærk, at dimensionerne på alle vores pærer findes på vores hjemmeside.
Du kan også kontakte oss via vår kundeservice for flere spørsmål, enten via e-post info@lampedirekte.no eller på telefon.
Med vennlig hilsen,
Team Lampedirekte
Rask support 👍😊
12 January 2021
Rask levering
28 December 2020
You shipped the wrong bulb
You shipped the wrong bulb. I have to pay to return it. I have asked many times if you stock a replacement. Every time I receive an answer from 'Maria', who is clearly a computer, not answering my question.
28 December 2020
Reply from Lampedirekte
Hei Leon,
Vi beklager å høre om opplevelsen din. Selvfølgelig vil vi hjelpe deg videre hvis noe er forkert eller mangler i bestillingen din. Så hvis du ikke har mottatt en Philips BR125 IR 250W E27 230-250V rød SKU: 8711500575210 ber vi deg sende et bilde av varene du har mottatt til info@lampedirekte.no, slik at vi kan hjelpe deg videre så snart som mulig.
Vennlig hilsen,
LampedirekteTeam
Rask levering
17 December 2020
rask levering
15 December 2020
Reply from Lampedirekte
Kjære Roy,
Takk for at du delte opplevelsen din!
Vi er glade for å vite at du er fornøyd med servicen og nettsidan vi har tilbudt.
Ha det gøy med kjøpet ditt!
Vennlig hilsen,
Team Lampedirekte
Rask levering.
3 December 2020
Questionable company
I tried to place an order for NOK 13.000 on Black Friday and the order page gave the discount on entry of the Black Friday Discount code. When I tried to place the order i was told that I had not selected the delivery method. There was only one which was preselected. I could not get past this. I sent an email to support and was told this should work now, but it did not. I then phoned support and asked them to place the order and include the black friday discount. The service person was pleasant and said she would get approval and come back. On returning she said she was not allowed to give the discount even though I would have got it if the website had worked. This has wasted an hour of my time, and I feel that a company that offers a discount then retracts it does not give me confidence. I would have thought that an order of this size was worth following up and a web based business would ensure that its order page actually worked. The company doesn't seem so professional as the initial impression gives. I will be contacting Osram to find an alternative supplier.
1 December 2020
Unprompted review
Reply from Lampedirekte
Kjære Steven,
Vi beklager å høre om opplevelsen din!
Vi har sjekket informasjonen som gjelder bestillingen din, og heldigvis fant kundeserviceteamet en løsningen for dette inntrufne.
Du ønskes lykke til med kjøpet og vi håper å gjøre forretninger med deg en annen gang.
Vennlig hilsen,
LampedirekteTeam
I haven't got my package yet
I haven't got my package yet , it just keep on updating delivering date already for many days
28 November 2020
Reply from Lampedirekte
Hei Babur Mughal,
Vi takker for tilbakemeldingene dine og inkluderer ditt synspunkt i vårt fortsatte arbeid for å forbedre tjenesten vår.
Husk at du alltid kan spore pakken din med sporingsnummeret som ble sendt i en tidligere e-post. Jeg har nettopp fulgt opp pakken din og kan se at den er på vei tilbake til oss. Ta kontakt oss via info@lampedirekte.no så kunde service kan hjelpe deg videre i dette tilfellet.
Vennlig hilsen,
Lampedirekte Team
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