Never send the goods! I ordered the white fox tracksuit a month ago, I got the shipment email but no goods ever arrived 😞 very disappointing as money lost! Order number: #1621 If company sees... See more
Company replied
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See what reviewers are saying
Hand lotion. Really nice scent, easy lathering, leaves your hands feeling (and smelling) fresh and clean. Bottle lasts for ages, no sticky residue down the side of the bottle.
I am absolutely in LOVE with L'amour products. The brand definitely lives up to it's name. I got the White Musk handwash which comes with a beautiful fragrance and Revitalizing Vera facewash gives a r... See more
Company replied
Complete scam clothing company.6 weeks and still no dress. I’ve just found another website called Luna clothing selling the same dress and the website looks almost identical. Everybody who’s been sca... See more
Company replied
Company details
Written by the company
Manufacturer of premium Bath, Body and Hair personal care collection representing an icon of British luxury style and elegance. All L'amour products are proudly British made, using the best naturally derived ingredients, extracts and essential oils. We do not promote harsh chemicals for skincare products and all our formulations are sulphate free. Our products are suitable for all skin type, making your skin feel refreshed, moisturized and smelling heavenly with our eclectic selection of fragrances. We want to make a positive difference to people's lives at an affordable price tag for all!
Contact info
United Kingdom
- cs@lamourlondon.com
- lamourlondon.com
Leaves your hands feeling (and smelling) fresh and clean
Hand lotion.
Really nice scent, easy lathering, leaves your hands feeling (and smelling) fresh and clean. Bottle lasts for ages, no sticky residue down the side of the bottle.
19 November 2024
Lamour better than amazon
I have purchased lamour products through amazon previously, but found going direct through the website I got better offers and deals and a quicker dispatch time.
25 October 2024
Complete scam clothing company.6 weeks…
Complete scam clothing company.6 weeks and still no dress. I’ve just found another website called Luna clothing selling the same dress and the website looks almost identical. Everybody who’s been scammed go take a look
10 August 2024
Unprompted review
Reply from Cosmetics
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
DO NOT order from this company
DO NOT order from this company. I ordered an item at the beginning of Aug and to date have received nothing!!!! I received one e mail from them to say there was a delay and then silence! I have emailed 6 times and no response whatsoever. Had to contact my bank to get a refund. Disgusting way to run a business BEWARE of them!!!
18 September 2024
Unprompted review
Reply from Cosmetics
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
Terrible company
Terrible company. Awful quality, delivery is shocking and they never respond to emails. Avoid!
15 July 2024
Unprompted review
Reply from Cosmetics
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
Scam? I’ve sent 2 emails to which I’ve had no…
I’ve sent 2 emails to which I’ve had no response. I can’t track my order because it’s not recognising the number it gave me! It’s well over the delivery time & I’ve missed the things I bought the items for. Can someone PLEASE contact me?! I will have to contact trading standards if I don’t get a response and/or my order!
1 September 2024
Unprompted review
Reply from Cosmetics
Hi, it seems a clothing company has been confused for our company resulting in negative reviews. If you could screenshot orders and email us we can help inquire further.
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
Never send the goods
Never send the goods! I ordered the white fox tracksuit a month ago, I got the shipment email but no goods ever arrived 😞 very disappointing as money lost!
Order number: #1621
If company sees this please contact me as it’s unfair ripping customers off like this, if no response I will be going to the Ombudsman about this!
9 August 2024
Unprompted review
Reply from Cosmetics
Dear Lauren, we are a skincare company!
We do not sell clothes, you have confused with another company. Please share where you have purchased and why you have left an un-related review for our company!!
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
Fake company
Have tried emailing company three times. No answer, ordered my dress ten days ago. No update or anything! Fake website. Will try and get my money back somehow.
16 August 2024
Unprompted review
Reply from Cosmetics
Our company does not sell dresses. You have contacted the wrong business.
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
Hi I ordered through your site on the…
Hi I ordered through your site on the 3rd of August and have sent 4 emails chasing where my items are and still no response to give me a tracking number or an update.
This isn’t great at all as I need this items.
Could someone get back to me asap my order number is #1273
3 August 2024
Unprompted review
Reply from Cosmetics
Our order number is not in this format. This is a fake review
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
Made an order still no update on…
Made an order still no update on delivery details been 4 days now can I have update order number - #1286
3 August 2024
Unprompted review
Reply from Cosmetics
Hi, can you please confirm if this order was placed with Amazon or through L’amour website? Our order references do not start with this number. Please send a copy of the order confirmation to cs@lamourlondon.com. If you have placed an order through other merchants, please contact them directly as they are responsible for dispatching the products. We are very responsive to purchases made through our website. We would appreciate if the negative review is removed as we are not held accountable for dispatch issues faced with other merchants.
Dear Consumer, you are leaving a negative review for another clothing company on our platform, which has no connection with us but share the same company name. We are a cosmetics company and we have tried to explain to so many consumers who are using our Trustpilot platform to leave reviews for another company. This has brought our Trustpilot score low due to such a mis-understanding.
I love Lamour products
I love Lamour products, gentle and luxurious for both myself and my children’s skin. Black oud is my favourite.
2 January 2024
Great products and great service!
Great products and great service, received the items really quick. Love the smell of them. For someone who suffers with excema/hand dermatitis, the handwash has left my hands feeling soft and smooth... so far so good. Can't wait to try more products!
6 December 2023
Unprompted review
Absolutely amazing
Absolutely amazing! Would personally reccomennd getting a gift box - amazing value, safe to say it makes a great gift 😊
25 November 2023
Unprompted review
I have tried the hand wash and face…
I have tried the hand wash and face scrub. They were both lovely and smell gorgeous. I definitely recommend them!
1 November 2023
Unprompted review
Khalid Waheed
Got a handwash to try, I must say it's brilliant product has really nice black oud fragrance , will recommend to all my friends .
14 October 2022
Unprompted review
I got a gift pack and a hand wash
I got a gift pack and a hand wash. The scent if so nice and its a good value for the money. I strongly recommend to give a try
7 October 2022
Unprompted review
Got a handwash to try
Got a handwash to try, I must say it's luxurious product at affordable price and has really nice fragrance, will be buying more.
6 October 2022
Unprompted review
Hand wash set
I recently purchased three hand washes( black oud, buzzing manuka and revitalising vera). Excellent products, device smells and leave a soft nourishing finish. Will buy those again no doubt 😊😊
29 September 2022
Unprompted review
Very good product
Very good product. Very happy to use this product. Highly recommended
1 September 2022
Unprompted review
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