LAMODA Reviews 

4,591
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique and stylish designs, often finding the products comfortable to wear. Some also reported positive interactions with customer service and an easy buying process. However, some customers noted significant issues with product durability, such as soles detaching or items breaking quickly. Many experienced difficulties with the return process, citing short windows, unclear instructions, and return label costs. Frequent complaints also arose regarding incorrect sizing, items not fitting as described, and poor customer service with unresponsiveness.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising the comfort, style, and... See more

Quality

People report ambiguous experiences with quality, with some consumers praising the comfort, style, and... See more

Return policy

Reviewers highlight significant dissatisfaction with the return policy, often finding the process confusing... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues such as incorrect sizes,... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers having positive experiences, noting... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The designs of shoes are absolutely beautiful, I love them. Unfortunately however I purchased a pair of the 'Explorer' mary janes - I wore them a total of 4 times over the month the purchased them and... See more

Rated 3 out of 5 stars

I’m sad to leave this review because I’ve bought from Lamoda many times before and this recent purchase has made me rethink any future purchases. I purchased a US size 8 shoe from them and when the sh... See more

Rated 3 out of 5 stars

Absolutely love Lamoda, they're so comfy and stylish, and vegan! However I've bought two different pairs and after five months, the soles have detached from the shoe. Lamoda's guarantee is only three... See more

Rated 4 out of 5 stars

I know there are a lot of bad reviews here, which made me anxious when I had to return a pair of boots I bought my daughter for her birthday, but I was able to return the shoes and get a fu... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Fashion Accessories Store
  4. Shoe Factory

Written by the company

With over 1000 exclusive styles with new lines added monthly; we can assure your wardrobe has the shock-factor we all need. Take a look at our Instagram @LAMODA and tag us in your styles! We’re here for the weird and wonderful, radical and raunchy. No filter needed just express yourself : whatever your style, whoever you are, LAMODA has got you covered. So... get styling, feel good and strut your stuff.


Contact info

3.4

Average

TrustScore 3.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(4,591)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The shipment was fast enough

The shipment was fast enough, the package in perfect condition and the shoes were wonderful to say the least! Comfortable and the right size! It's already the second pair of shoes I buy here and I'll definitely buy more!

7 July 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Lucrezia,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

Great shoes that are not only cute…

Great shoes that are not only cute but well made. Prices are super fair for the good quality.
I’ve only recently bought my first pair of Lamodas but I love all the new styles & designs I may have a second pair soon. 🤭💕

12 March 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi there,

Thank you so much for taking the time to leave us a 5-star review.

We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our boots.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 4 out of 5 stars

Beautiful boots but they run too small

Delivery was quick, packaging was good, and the boots looked exactly as advertised. However, the sizing turned out to be quite off, meaning the boots are way smaller than they should be for the size as which they are sold (the label says UK9, but they were a UK8, at most.) The subsequent return process was perfectly smooth again: QR code came via email, plenty of shipping locations to chose from, and the refund was processed within like a day or so from shipping. -> 5 stars for smooth order & delivery process, 3 stars for the smallish sizing, 5 stars for the smooth return process -> Overall: 4 stars.

3 June 2025
LAMODA logo

Reply from LAMODA

Hi there,

We are so grateful for your ongoing support and trust in us. Thank you for your 4-star review.

We are committed to delivering top-notch products/services and exceptional customer care to ensure that every experience with us is truly special. We also apologize for any inconvenience caused to you.

If you have any questions or need assistance, please don't hesitate to contact us. We're here for you!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

Always fast delivery

Always fast delivery. Good quality boots.

3 June 2025
LAMODA logo

Reply from LAMODA

Hi Mrs Whitehouse,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 1 out of 5 stars

Beware, scammers!

This company don't accept return for their outlet items, the shoes are very low quality and not the same as the picture.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Love the shoes I rocked from Lamoda

Love the shoes I rocked from Lamoda. So cute and held up really well. Definitely would love to try some of their other killer designs.

15 February 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Cassi,

Thank you so much for taking the time to leave us a 5-star review.

We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our boots.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 4 out of 5 stars

The shoes are adorable

The shoes are adorable, and good quality! They take a while to ship out, but that is expected with overseas shipping. Overall, I’m super happy with my purchases!

1 July 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Ari,

We are so grateful for your ongoing support and trust in us. Thank you for your 4-star review.

We are committed to delivering top-notch products/services and exceptional customer care to ensure that every experience with us is truly special. We also apologize for any inconvenience caused to you.

If you have any questions or need assistance, please don't hesitate to contact us. We're here for you!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

Look amazing on

Great well made shoes very comfortable to wear. As a model I have worn my lamoda boots to so many professional photography shoots.
Would recommend

4 April 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Lorna,

Thank you so much for taking the time to leave us a 5-star review.

We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our boots.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

Very good shoes !

I ordered several pairs of shoes from the Lamoda site, whether it’s creepers, platform shoes, or sandals! I love them, and everyone compliments these to me! Delivery within a reasonable time given that I live in Belgium! I love It ! 💖

27 December 2024
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Audeline,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 1 out of 5 stars

Don’t buy from them!!

I bought the EXACT same shoes as a woman who left a review a few days ago and I also got the wrong shoes! The devious boots. Just emailed customer service but I’m doubtful they’ll come through.

EDIT: Emailed them and they gave me the run around. At first I couldn’t exchange them, then it was “we don’t refund clearance items”. After some back and forth, all the sudden they can take them back but I have to pay for international shipping. Which is basically near more expensive than the boots. I will dispute this charge with my bank and I told them that. Absolute crickets.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous padlock calf boots

I ordered the padlock calf boots from Lamoda and they came very quickly. Not only are these boots beautiful, but I've work them on multiple nights out and they're very comfortable too. I always get compliments whenever I wear them out. The quality is good too. I couldn't be happier with my purchase!

26 June 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Andreah,

Thank you so much for taking the time to leave us a 5-star review.

We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our boots.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 1 out of 5 stars

Sent me the wrong shoes

I’ve have bought from LAMODA before. This would be my second time buying from them and I’m extremely disappointed, I bought the ‘devious chunky platform knee high boots’ and i received a completely different pair of shoes. I live in the states and im super upset because it’s going to cost so much money to send it back and it is said in the website that they do not compensate for the shipping when returning. Which they CLEARLY should !! YOU SENT ME THE WRONG SHOESSS!! YOU SENT ME $40 shoes when I paid way more THAN THAT !!!

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Garbage

My mum got me the "Concert Platform Knee High Boots" for Christmas and I absolutely loved them. Three months of wearing them and they are completely broken, like broken in half. Very short lifespan and very low quality especially considering the price. I hoped that they were just a faulty pair so I contacted customer support hoping for a replacement of my lovely boots. They won't give me a replacement or a refund. They couldn't care less and seem to be perfectly happy with how garbage their shoes are. These were an expensive present for my mum to afford and I will never forgive them for ripping her off. This review was written with a sad heart from a girlie who just wanted cool boots to slay in.

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Would not recommend!

Never received my money for the return. The product came in a dirty box and the shoes came with a dark smudge on god knows where from. I basically lost over a hundred bucks, don't buy from them. The quality of the shoes is questionable too, especially for the price.

5 April 2025
Unprompted review
Rated 1 out of 5 stars

Good products, terrible customer service

I placed an order for some heels from Lamoda and despite being the correct size, they regrettably didn't fit. I emailed for a return and they refused me. When challenged, they say it's their policy. By law, the customer is allowed to return any online order within 14 days, even if they don't have a reason. This is regardless of any sales. But Lamoda won't have it. They will just say "it's because it's on sale". I then reminded them that one item was at 30% off and another at 50% off. They now magically will accept a return on the 30% off one despite previously stating it "wasn't eligible for a return". But still refusing to accept my return IN FULL, despite them being legally being obliged to BY LAW. Its part of the consumer rights act.

Their customer service is repetitive and rude. Communications have broken down and I am taking further actions.

If you want Lamoda boots, please use another website and NOT Lamoda's website, unless you want your consumer rights violated.

29 May 2025
Unprompted review
Rated 5 out of 5 stars

Amazing footwear & great customer service

Lamoda's footwear are the most comfortable and are very good quality.

There's been times where I've had to send back and I've never had an issue receiving a refund.

Punit at customer service helped me with a return enquiry yesterday and this morning I received my refund which went straight onto another Lamoda order today.

7 May 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Celeast,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

One of ma favorite shoe brand

One of ma favorite shoe brand. Fantastic design, good quality and they are really comfortable despite very high heels. Always take +1 size and they fit perfectly well.

10 April 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Maria,

Once again, thank you for choosing us and for the 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. So happy to know our products play an important role in your career.

We’ll continue working hard to continue providing great customer service for our wonderful customers!

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

I have 6 shoes & counting

I have 6 shoes & counting! I’m obsessed with this brand ! Boots & sandals run true to size. The quality is great! Definitely recommend!

30 April 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Maylin,

Thank you so much for taking the time to leave us a 5-star review.

We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our boots.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

Absolutely obsessed!

I am absolutely obsessed with my La Moda’s. I own 8 pairs and they’re all incredibly comfortable, great quality and the sizing is true to size. I get compliments like crazy when I wear them!

1 April 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Sheryl,

Thank you so much for taking the time to leave us a 5-star review.

We highly appreciate our customers and strive to offer the finest shopping experience and customer service. So, we are thrilled to learn of your satisfaction with our boots.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

Rated 5 out of 5 stars

Obsessed

I am obsessed with my shoes from Lamoda!! I have two pairs I wear all the time! They are stylish and comfortable and I always get the best compliments

16 April 2025
Unprompted review
LAMODA logo

Reply from LAMODA

Hi Eilis,

We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.

We’ll continue striving to provide exceptional products/services and outstanding customer care to make every interaction with us remarkable.

If you have any questions or need further assistance, please feel free to reach out to us. We're here to help!

Thanks again,
Team LAMODA

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