La Maison du Parfum Reviews 

1,421
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the wonderful selection of available fragrances that always arrive safely. Many people also highlight the prompt shipping, careful packaging, and the delightful complimentary samples included with every single purchase. Consumers truly appreciate the helpful staff support and state they would definitely order from here again. However, some customers also noted unexpected customs charges and additional fees upon receiving their international delivery. A few reviewers experienced noticeable delivery delays or frustrating issues with shipping carriers when receiving orders from abroad.

What people talk about most

Product

Clients share positive opinions on product quality, praising the incredible and exquisite scents. Reviewers... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional... See more

Quality

Consumers find quality to be positive and consistently report great satisfaction with the products. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helpin... See more

Company replied

Rated 5 out of 5 stars

Ordered my fragrance from overseas in the USA. Pricing was great, and shipment was fast. Only concern which I cleared up quickly was since the order was shipped from Blegium to the US, it needed a dec... See more

Company replied

Rated 5 out of 5 stars

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with La Maison Du Parfum. They sent my Bianco Latte perfume from Belgium to South Africa, and everything went smoothly. The staff were very helpful and friendly, the servi... See more


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Toiletries Store

Written by the company

Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,421)

258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Perfect

1 December 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Elvira,

thank you for your feedback!
We’re thrilled to hear your order arrived quickly and perfectly.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Order was promptly processed and…

Order was promptly processed and shipped in secure packaging.

30 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Stan,

thank you for your kind feedback!
We’re delighted to hear that your order was processed quickly and arrived securely.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

I should have bought the perfume in my…

I should have bought the perfume in my country I could have saved alot

27 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Kubashnee,

we’re very sorry to hear that your experience did not meet your expectations.
We completely understand your concerns about pricing and truly appreciate that you chose to shop with us.

Our goal is always to provide quality products and attentive service and we hope your perfume brings you joy despite any disappointment.
If there’s anything we can do to make this right or assist you further, please don’t hesitate to contact us directly.

We sincerely hope to have the opportunity to welcome you back in the future.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great experience

Great experience

30 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Zain!

Thank you for your feedback!
We’re delighted you had a great experience and look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Easy order

Easy order
Fast delivery

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Aphrodite,

thank you for your feedback!
We’re glad you found ordering easy and enjoyed our fast delivery. We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great shop!

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Alex,

thank you for your kind words!
We’re delighted you had a great experience and look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Always a pleasure doing business

Always a pleasure doing business! I live Fragonard but it is difficult to find in USA. So La Madison is a great 👍 way to get these products. Packaged with care and arriving in perfect condition! Thank you!!😊

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Danielle,

thank you so much for your kind words!❤️
We’re thrilled to hear that you enjoy shopping Fragonard with us and that your order arrived safely and in perfect condition.
Your support means a lot and it’s always a pleasure serving you! 😊

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Excellent assortment, delivery and service

Excellent assortment, delivery and service. Thank you!

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Carolina!

Thank you for your wonderful feedback!❤️
We’re delighted to hear that you enjoyed our service.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Good stuff.

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Niilo!

Thank you for your feedback!
We’re glad you’re happy with your purchase and look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Their customer service is great

Their customer service are always nice and quick to respond. And if there is a problem they will help you find a fitting sollution

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Manuel,

thank you for your kind words!
We’re delighted to hear that our customer service has been helpful and responsive.
It’s always our goal to find the best solution whenever a problem arises and your feedback means a lot to us. ❤️

We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

I am very disappointed

I am very disappointed. I haven’t received anything as it has taken such a long time. Is it lost ? Was it left outside and someone stole it !

27 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Marianna,

we’re very sorry to hear about the initial delay and understand how stressful it must have been waiting for your perfumes.
We’re glad to hear that they eventually arrived safely.

Unfortunately, the delivery issues were caused by FedEx, which is beyond our direct control, but we appreciate your patience.
We always strive to find the best solutions when issues like this arise.

Thank you for your understanding and we hope your experience with our products themselves has been enjoyable.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Best shop to buy perfumes and colognes

Great selection, competitively priced perfumes and colognes, easy ordering, and very fast delivery (I'm in Ireland) . Tracking was updated regularly, and my perfume arrived perfectly. Top-class service!

27 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear,

thank you for your fantastic feedback!
We’re delighted to hear that you enjoyed our selection, competitive prices, and fast delivery.
It’s great to know that tracking and your order arrived perfectly. Your kind words mean a lot to us!

We look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Jacinthe en Rose

Great fragrance, quick delivery and actually had stock available 😊

27 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Jason,

thank you for your wonderful feedback!😊
We’re delighted to hear you enjoyed our service and the fragrance.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Excellent

Excellent, smooth transaction, fast shipping and amazing products.

27 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Helen,

thank you for your kind review!
We’re thrilled to hear you enjoyed a smooth transaction, fast shipping and our products.
We look forward to serving you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Perfect customer service and perfume I…

Perfect customer service and perfume I love it

18 May 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you so much for your kind words!
We’re thrilled to hear you love your perfume and that our customer service met your expectations.
We look forward to delighting you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Radu,

thank you for your kind words!
We’re delighted to hear you enjoyed our selection and look forward to serving you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great experience and delivery

Was able to find exactly what I needed and the way they were packaged and delivered was excellent. If I had to make any improvements, it would simply be to provide a packing slip of the individual brands ordered in the sample kit.

23 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Mike,

thank you for your thoughtful feedback!
We’re delighted to hear that you found exactly what you needed and that the packaging and delivery met your expectations.
We hope to see you again soon.

Best regards,
La Maison Du Parfum

Rated 5 out of 5 stars

I received my purchase in record time

I received my purchase in record time. From purchase to receipt, everything went well. Thank you!

23 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear,

thank you for your wonderful feedback!
We’re delighted to hear that your order arrived so quickly and that everything went smoothly.
Your support means a lot to us, and we look forward to serving you again.

With kind regards,
La Maison Du Parfum

Rated 2 out of 5 stars

Can someone please respond to my emails…

Can someone please respond to my emails re customs charge for a damaged order I received. I have returned the damaged order. FedEx have sent me a £50 customs charge!!!!

1 December 2025
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hello Fiona,

thank you for your feedback.
We’re very sorry for the inconvenience you experienced with your order, but we’re glad we could resolve the situation and ensure everything was taken care of.

We truly appreciate your patience and understanding throughout this process, and we hope your future experiences with us will reflect the high standard we strive for.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Everyyhing about this company and their…

Everyyhing about this company and their products is great. They are wonderful!!

19 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Martha,

thank you so much for your amazing feedback!
We’re thrilled to hear that you’re happy with our company and products.
Your kind words mean the world to us, and we can’t wait to assist you again soon.

With kind regards,
La Maison Du Parfum

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