La Maison du Parfum Reviews 

1,421
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality and the wonderful selection of available fragrances that always arrive safely. Many people also highlight the prompt shipping, careful packaging, and the delightful complimentary samples included with every single purchase. Consumers truly appreciate the helpful staff support and state they would definitely order from here again. However, some customers also noted unexpected customs charges and additional fees upon receiving their international delivery. A few reviewers experienced noticeable delivery delays or frustrating issues with shipping carriers when receiving orders from abroad.

What people talk about most

Product

Clients share positive opinions on product quality, praising the incredible and exquisite scents. Reviewers... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Reviewers highlight positive aspects of service, consistently praising the reliable and professional... See more

Quality

Consumers find quality to be positive and consistently report great satisfaction with the products. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great atmosphere to discover niche/artistic brands. What makes La Maison du Parfum different from the rest? At La Maison they are there to guide you in a professional way. They have pleasure in helpin... See more

Company replied

Rated 5 out of 5 stars

Ordered my fragrance from overseas in the USA. Pricing was great, and shipment was fast. Only concern which I cleared up quickly was since the order was shipped from Blegium to the US, it needed a dec... See more

Company replied

Rated 5 out of 5 stars

Altough the shipment was late by 4 business days from what fedex promised (fedex is so bad), everything went well and I got what I ordered. Plus they gave me 2 testers and 2ml atomizer and a beanie wi... See more

Company replied

Rated 5 out of 5 stars

I had a wonderful experience with La Maison Du Parfum. They sent my Bianco Latte perfume from Belgium to South Africa, and everything went smoothly. The staff were very helpful and friendly, the servi... See more


Company details

  1. Perfume Store
  2. Cosmetics Store
  3. Toiletries Store

Written by the company

Since 2002, La Maison Du Parfum has curated a sensory haven dedicated to the finest niche fragrances and haute perfumery. We invite you to explore a carefully chosen collection of iconic scents alongside the latest olfactory innovations, exclusively from independent luxury brands. More than just a perfume shop, we offer a personalized journey into the world of fragrance. Each scent tells a unique story, waiting to be discovered and worn by you. Expert guidance and a passion for all things fragrant ensure you find the perfect match to express your individuality and style. Step into our world and experience the art of fragrance at its finest. Shop online or visit our charming brick and mortar stores


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,421)

258 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Elisa,

thank you so much for taking the time to share your review!
It’s truly appreciated ❤️

We’re very happy to hear the gifts were well received.
We’ll make sure your order is handled as smoothly and carefully as possible.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Fast and polite

It’s very polite and fast people, thank you

18 April 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Gurin!

Thank you so much for your kind words❤️

We really appreciate your feedback and are happy to hear you experienced our team as polite and fast.
We hope to see you again soon!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Roman!

Thank you for sharing your review!

We’re happy to hear you had a good experience with our service and fast shipping.
Enjoy your purchase and we hope to welcome you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Good customer service order arrived on…

Good customer service order arrived on time vey happy with my purchase.

23 April 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Susanna!

Thank you so much for your kind review!

We’re very happy to hear you’re satisfied with our customer service and that your order arrived on time.
Enjoy your purchase!

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Excellent service,very fast relaible…

Excellent service,very fast relaible shipping.
Awesome selection of perfume.
I recived what felt like very specialöy choosen samples with my purchase will defo buy here again.

6 May 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Christian,

thank you so much for your kind feedback!

We’re really happy to hear you enjoyed our service, fast shipping and the selection of perfumes.
Great to know you also liked the samples included with your order.

We truly appreciate your support and look forward to welcoming you back again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Incredible fragrance and I received…

Incredible fragrance and I received quickly. Thank you

23 April 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Robin,

thank you so much for your kind feedback!

We’re really happy to hear that you find the fragrance incredible and that your order arrived quickly.
If you ever need recommendations for your next favorite, we’re always here to help.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

The hype is real put this to on of my…

The hype is real put this to on of my top selections

23 April 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Robert,

thank you so much for your feedback!

We’re really happy to hear that the hype lived up to your expectations and that it has made its way into your top selections. Enjoy wearing it and we hope it keeps impressing you over time.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Exception

Cologne came in 4 days after initial order. Fast, great pricing, secure packaging, and came with a free sample!

6 May 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Danny,

thank you for your feedback.
We’re really pleased to hear your order arrived quickly and that you were happy with the pricing, secure packaging and the free sample included.

We appreciate your support and hope you enjoy your fragrance.

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Marianne,

we understand your concern.

Your order was shipped the day after it was placed and handed over to bpost. Due to recent syndical actions, a significant backlog has unfortunately built up at bpost, which may have caused some delays in the delivery process.

We can see that your parcel has now been delivered today.
Could you kindly confirm that everything has arrived in good order?

If you need any assistance, feel free to contact us at contact@lamaisonduparfum.com
we are always here to help.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great service!!

Fast, great, nice !! Wonderful service!!

20 April 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Tomasz!

Thank you so much for your wonderful feedback!

We’re really happy to hear that you are satisfied with our service and had a great experience with us.
Your support means a lot to our team.❤️

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Really quality original perfume brands

Really quality original perfume brands

28 November 2025
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Edward,

thank you for your review!

We’re very happy to hear that you appreciate our selection perfume brands.
Should you ever be looking for a new fragrance or need tailored advice, we would be happy to help you discover something truly special.

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

Very disappointed with this purchase pricey but not long lasting

I bought this perfume Reinvented Sacred Bond because of its high reviews and expected great quality. Unfortunately, my experience has been very disappointing. I have used it twice now, spraying it once each time, and within about an hour the scent had almost completely disappeared.

I was surprised given all the positive feedback. I tried it again today, and by the time I was on my tea break I could hardly smell it at all. I even asked colleagues if they could notice the fragrance, and no one could.

What makes it even worse is that this perfume is quite pricey, yet in my opinion it is not even worth £2 considering the poor performance.

Because of the weak performance and how quickly the scent fades, I am concerned that this may not be an original product and could possibly be counterfeit. Very disappointed with this purchase.😡🤬😡😕

30 April 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear ,

We are truly sorry to hear that you are disappointed with the longevity of Reinvented Sacred Bond. We understand how frustrating it is when a luxury fragrance doesn't meet your personal expectations for performance.

We want to state clearly and categorically that La Maison du Parfum only sells 100% authentic products sourced only direct from the brands or authorized distributors. We take accusations of counterfeit goods very seriously, and we can guarantee the authenticity of every bottle we ship.

Fragrance performance can sometimes be affected by skin chemistry, weather, or storage conditions. However, we want you to be happy with your purchase. Since you are concerned about the specific batch you received, please contact us at contact@lamaisonduparfum.com with your order details. We would like to look into this for you and find a resolution.

Sincerely,

The La Maison du Parfum Team

Rated 5 out of 5 stars

Exellent expierence!

16 April 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Inese!

Thank you so much!❤️
We’re very happy to hear you had an excellent experience.
We truly appreciate your support and look forward to serving you again.

With kind regards,
La Maison Du Parfum

Rated 2 out of 5 stars

I thought that I had ordered and that…

I thought that I had ordered and that was the total price couldn’t see anywhere that I had to pay tax so wont bother using your company again regards Josephine

25 March 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Josephine,

thank you for your message and we sincerely apologize for the confusion and inconvenience.

For deliveries to the UK, import duties or VAT may still be charged by local customs upon arrival, even though we ship with FedEx. These charges are determined by the UK authorities and are not included in our prices, which can sometimes lead to unexpected costs.

Could you kindly reach out to us at contact@lamaisonduparfum.com
so that we can assist you further and review your order together?

We truly appreciate your feedback and the opportunity to improve our service.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

I'm very happy with the fast delivery…

I'm very happy with the fast delivery and the shipping updates. It was also nicely packaged.

24 March 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thank you for your kind feedback.
We’re happy to hear you’re pleased with the fast delivery, updates and packaging.
We appreciate your support and hope to see you again soon.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Great and fast shipping

Fast shipping, authentic products and they also includes samples with my order!

21 March 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi!

Thanks a lot for your feedback!
We’re glad to hear your order arrived quickly and that you’re satisfied with your purchase.
It’s also great to know you enjoyed the samples included.

We appreciate your support and hope to see you again soon!❤️

With kind regards,
La Maison Du Parfum

Rated 1 out of 5 stars

Wrong Oil sent, extra unknown shipping Fee

I ordered two different oils. They sent two oils of the same kind. Also I was not informed (warned) of a shipped cost fee which amounted to the cost of one of the oils.

No issue with product is great. Product is great

31 March 2026
Unprompted review
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Kim,

thank you for your feedback.
We’re really glad to hear you’re happy with the product itself, but we’re sorry about the mix-up with your order and the unexpected shipping cost.

Receiving two of the same oil instead of two different ones is not the experience we aim to provide.
Therefore, we kindly ask you to contact us at contact@lamaisonduparfum.com
with your order details so we can look into this and find the appropriate solution for you as quickly as possible.

Regarding the shipping fee, this is stated on our website, but we understand it can still come as an unexpected cost.
We will take this on board to improve clarity and transparency.

We appreciate you bringing this to our attention and look forward to resolving it for you.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars

Quick delivery

Quick delivery

21 March 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Ricky,

thanks for taking the time to share your experience!
We’re happy to hear your order arrived quickly and smoothly.
Enjoy your purchase!❤️

With kind regards,
La Maison Du Parfum

Rated 4 out of 5 stars

delivery, tax and duties

that expensive shipping was added to the price of the goods so i got to pay tax and duties even on it sadly.
also despite that very expensive shipping cost the shipping company handed over the package to a cheap local carrier ..
all and all it was a very expensive and not worth it discovery kit. yes the perfumes are nice and i'll probably buy multiple of them but it for sure won't be from this website.
thanks for the free sample it did soften the blow

25 March 2026
La Maison du Parfum logo

Reply from La Maison du Parfum

Dear Saleh,

thank you for sharing your experience and for your honest feedback.

We’re sorry to hear that the overall shipping and customs costs made the discovery kit feel expensive.
Unfortunately, import taxes and duties are determined by the destination country’s customs authorities and are outside of our control.
Shipping costs include the international service provided by FedEx, and customs authorities sometimes calculate duties based on the declared shipment value, which may include the shipping cost.

Regarding the delivery partner, it is common for international shipments handled by FedEx to be transferred to a local delivery partner once they arrive in the destination country to complete the final part of the delivery.

That said, we’re truly happy to hear that you enjoyed the fragrances themselves, and we appreciate your kind note about the complimentary sample.
We always try to include a small extra to enhance the experience.

Your feedback is very valuable to us and we appreciate you taking the time to share it.

With kind regards,
La Maison Du Parfum

Rated 5 out of 5 stars
La Maison du Parfum logo

Reply from La Maison du Parfum

Hi Humberto!

Thank you so much for your kind feedback!
We’re delighted to hear you love the fragrance.
Enjoy it!

With kind regards,
La Maison Du Parfum

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look