Lakeland Leather Reviews 

1,794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship and premium materials, noting that the leather items are beautifully packaged, remarkably soft, and exceptionally durable for daily use. People also appreciate the swift delivery service, explaining that online orders arrive promptly while friendly staff ensure a very smooth purchasing journey. Though some customers encountered minor product flaws like a ripped pocket, split soles, or unexpected marks on the material. A small group of people also noted that website address glitches or broader delivery windows could occasionally cause minor inconveniences.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of the... See more

Quality

Users describe positive interactions with quality, expressing overall satisfaction with the materials and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the fast and prompt shipping... See more

Order

Customers report great satisfaction with the ordering process, highlighting how easy and straightforward it... See more

Service

People report overwhelmingly positive experiences with service, highlighting prompt delivery and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more

Rated 5 out of 5 stars

Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more

Rated 5 out of 5 stars

Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more

Rated 5 out of 5 stars

Just love the quality of the leather and so affordable. Fast delivery. Not sure why I didn't come across Lakeland Leather before. I'm blown away by the craftsmanship. The metal parts complement the st... See more


Company details

  1. Clothing Store
  2. Bag Shop
  3. Bags and Luggage Store
  4. Belt Shop
  5. Leather Coats Store
  6. Women's Clothing Store

Written by the company

Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,794)

373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Easy to order online.
Speed of delivery and exceptional quality of the bag.
The price is incredibly reasonable for such a good quality bag.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Great retail company

Great retail company, first experience and purchase, very impressed with service, delivery and beautiful leather jacket that is simply stunning and wonderfully made, the sale price was excellent and I couldn’t be happier, will be definitely buying from Lakeland Leather again, highly recommend!

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

I have NOT received not my order.placed on the 31st of Dec 2025 I have had no. Notifications or updates. Not good service from a reputable company selling high end goods have had better service at primark !!

5 January 2026
Unprompted review
Lakeland Leather logo

Reply from Lakeland Leather

Hello,

Thank you for taking your time to leave us your feedback, I am sorry to hear you had to wait to receive your order, I can see that your order was a click and collect from one of our stores so your feedback has been passed on to the store in question. Please accept my apologies regarding the confusion of the notification of the items arrival in store.

Many thanks
Lakeland Leather

Rated 5 out of 5 stars

Perfect for smaller bags.

Ordered easily from the website. The small wallet is perfect for my smaller bags but has lots of compartments for paper money coins cards, etc. It is lovely and soft, a beautiful colour and excellent quality and value.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Excellent quality, fits perfectly. Follow Lakeland leather advice chart on fit when working out your size.

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful soft leather jacket

Beautiful soft leather jacket! And on sale!! And an equally well made man bag. Also on sale! That's this year's Christmas present sorted 🤣.
Well packaged and arrived promptly. I am very happy with my purchase, thank you.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

New Year/New Bag and New Purse

After searching the internet for a lovely bag and purse I came across your site. Wow so glad I did. Plenty of choice of styles and colours. From placing order I was constantly kept up todate.
My bag and purse have arrived, so well packed and I am delighted. beautiful quality and can’t wait to use them both. So glad I chose Lakeland.
Happy Customer 😀

28 December 2025
Unprompted review
Rated 2 out of 5 stars

Shoe sizing is inaccurate

The slippers that arrived were beautiful and of a high quality. I ordered a size up but the slippers that arrived were significantly too small. Disappointed I had to pay £2.50 to return a product that was essentially miss sold to me.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Service was excellent, quick despatch and fast delivery. Really pleased as it was a present for Christmas so really needed it to arrive in time. The bag is beautiful and my sister is absolutely delighted with it!

28 December 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company to deal with

Wonderful company to deal with.
My first jacket arrived but was too short in the arm. I messaged Kate who measured other coats and sent me a list of suitable items.
I ordered 3, all of which were beautiful, excellent quality. I then returned the ones I didn't need (all in one box costing £2.50, which I was aware of before ordering).
Funds were back in my account within 2 days of sending.
Best company I have dealt with in a long time for quality, customer service and efficiency. Highly recommend and would definitely use again.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, virtually 48 hours on a weekend!
Leather jacket was a really good fit and excellent quality. 20% discount was a bonus!

6 December 2025
Unprompted review

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