I love the quality of the leather that Lakeland use…super soft and ultra comfortable. The fit of the jacket is great too although the sleeves of my latest purchase are a bit on the long side so will... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've invested in a few jackets from Lakeland Leather over the years, both online and in person. The designs are modern, but can be worn for many years whilst still being fashionable and are a joy to... See more
Just bought two mens jackets, and as Head office only works, it seems, only in the morning for Customer services I called the Keswick store. What delightful staff, could not have done enough on confir... See more
Ordered a jacket & it arrived less than 2 days later. No charge for postage. First class service, packaged beautifully. The jacket itself is made of premium quality leather; would highly recommend... See more
Company details
Written by the company
Founded in 1955, Lakeland Leather is the UK’s largest independent leather retailer. Based in the heart of the beautiful Lake District, we are passionate about crafting the best quality products that stand the test of time. We currently have 15 retail stores across the UK, as well as an online shop offering an extensive range of womenswear, menswear, footwear and accessories. Also featuring renowned brands like Robell, Crew Clothing and Lotus Shoes, you’re sure to find the perfect addition to your wardrobe. From classic aviators to iconic bikers and racers, we offer a full variety of premium leather and sheepskin outerwear styles. If you’re in search of a leather jacket, bag, belt or anything in between, you can rest assured that our products are quality guaranteed, backed by decades of experience. We are committed to providing an unparalleled customer experience, whether that’s through our knowledgeable and friendly in-store crew or our dedicated online customer service team. With speedy UK delivery, free click and collect, as well as straightforward returns, it has never been easier to join the Lakeland Leather community.
Contact info
Rothay Road, LA22 0EJ, Ambleside, United Kingdom
- 01539439020
- online@lakelandleather.co.uk
- lakelandleather.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent company got the product here…
Excellent company got the product here on time and nice quality it is
24 December 2025
Unprompted review
Excellent all round
Service was excellent, quick despatch and fast delivery. Really pleased as it was a present for Christmas so really needed it to arrive in time. The bag is beautiful and my sister is absolutely delighted with it!
28 December 2025
Unprompted review
Great quality and genuine leather…
Great quality and genuine leather wallet. Very good value for the price as well.
15 December 2025
Unprompted review
Wonderful company to deal with
Wonderful company to deal with.
My first jacket arrived but was too short in the arm. I messaged Kate who measured other coats and sent me a list of suitable items.
I ordered 3, all of which were beautiful, excellent quality. I then returned the ones I didn't need (all in one box costing £2.50, which I was aware of before ordering).
Funds were back in my account within 2 days of sending.
Best company I have dealt with in a long time for quality, customer service and efficiency. Highly recommend and would definitely use again.
25 November 2025
Unprompted review
Really quick delivery
Really quick delivery, virtually 48 hours on a weekend!
Leather jacket was a really good fit and excellent quality. 20% discount was a bonus!
6 December 2025
Unprompted review
Beautiful product (bi-glasses pouch)
Beautiful product (bi-glasses pouch). Delivered within 48 hours, cannot fault Lakeland for quality and service.
10 December 2025
Unprompted review
Husband is delighted with new slippers
Husband is delighted with new slippers.
Arrived quickly, quality item - especially likes the grippy soul.
12 December 2025
Unprompted review
Christmas gift
Really pleased with the quality of the goods I ordered, the price and the speed of delivery, will definitely use this company again.
11 December 2025
Unprompted review
Super Quality arrived on time and…
Super Quality arrived on time and excellent value.
13 December 2025
Unprompted review
Perfect
Beautiful store with excellent stock at fantastic prices. I will be back.
6 December 2025
Unprompted review
Beautiful leather bag
Beautiful leather bag. Well made,delivered promptly and very soft good quality leather. Very pleased with it.
15 December 2025
Unprompted review
Easy to order & welcome 10% off great…
Easy to order & welcome 10% off great boots very well packed. Great communication.
12 December 2025
Unprompted review
Fast delivery & great communication.
Fast delivery & great communication.
The handbag purchased for the wife looks great.
Will go with the other ones she owns.
11 December 2025
Unprompted review
Slow delivery
Ordered item on 4/12. It’s now 11/12 and still haven’t received the item. However I have been sent an email asking me to review the purchase I haven’t yet received!!!
11 December 2025
Unprompted review
Reply from Lakeland Leather
Hello,
I am sorry to hear that your order was delayed, sadly in such a busy period we do get the rare delay. I can see that you have spoken to our customer service team who have resolved this. If you have any further queries please do not hesitate to contact us.
Many thanks
Lakeland Leather
The slippers look great,but a mark on the leather …
The slippers look great,but unfortunately they appear to have a mark on the leather which I'm assuming is a mark on the hide at the time,although it's like an ink mark
I have thought about sending them back but feel I would be told its a problem with the leather
5 December 2025
Unprompted review
Gorgeous leather purse!
Order arrived within days. The purse is beautiful, gorgeous, soft leather. Lovely colour too. Bought for a Christmas present but have since ordered the same for myself!
6 December 2025
Unprompted review
Great Quality and Choice
Great Quality and Choice, Top Service as always with Lakeland.
9 December 2025
Unprompted review
Purse for a Christmas present.
Produact ordered and arrived at collection point as expected.
6 December 2025
Unprompted review
Not yet received my order so couldn't…
Not yet received my order so couldn't tell you ! Ordered it 2nd Dec
2 December 2025
Unprompted review
Reply from Lakeland Leather
Hello,
I am sorry to hear that you are experiencing a delay, please don’t hesitate to contact our customer service team at online@lakelandleather.co.uk so we can look in to this and get it rectified right away.
Many thanks
Lakeland Leather
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.