Dylan has been fantastic across both of our visits to Laings Southampton. Last year he helped me with my first Rolex purchase, and this year the same with my partner's wedding gift - he handled bo... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Lindsay at Laings in Glasgow was amazing and if I could give her more than 5 stars for her customer service I would. She went above and beyond to make me feel happy with my overall experience with th... See more
Company replied
Another fantastic experience with Laings. When we decided to buy a wedding ring, it honestly didn’t even occur to us to try anywhere else—every visit we’ve had here has been consistently excelle... See more
Company replied
Both Peter in the Rolex boutique and Lindsay in the service department at Glasgow took fantastic care of us. They were meticulous in ensuring our needs were being dealt with and made our visits hugely... See more
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Company details
About Laings
Written by the company
Laings are a family run jeweller in it's 6th generation, with over 180 years experience in the industry. We are diamond specialists, stocking only the highest quality of diamonds and jewellery alongside some of the most prestigious watch brands.
We're excited to share our journey with you on social media.
Connect with us on:
LinkedIn
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Tiktok
We're excited to share our journey with you on social media.
Connect with us on:
Tiktok
Laings | Glasgow, Edinburgh, Cardiff, Southampton
Written by the company
- A Commitment To Excellence
- We are committed to delivering excellent products and customer service across our retail and online stores.
Complimentary Next Day Delivery
Order online and receive your item the next day!
Receive your item the very next day when placing your order, Monday to Friday before 12 pm. (excluding Bank Holidays) T's & C's apply.
Contact info
Rowan House, 70 Buchanan Street, Glasgow, G1 3JE, Glasgow, United Kingdom
- 0141 221 0121
- clientservices@laingsuk.com
- laingsuk.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to view and order online
Easy to order and hire products
Followed up with a personal call and when would I like delivery
The a hand written note in either purchase
Outstanding service
Thank you
6 March 2026
Reply from Laings
Good afternoon, Ms Devine,
Thank you for sharing your recent online purchase.
We are thrilled to hear that our Client Services team provided you with personalised and excellent service during your purchase. We hope you enjoy wearing your new pieces for many years to come!
We hope to assist you again in the future.
Kind regards,
Kimberley
Excellent advice and professional service
From the first email contact to my meeting with Daniel (Laigns Southampton). I can only compliment him on his Watch knowledge, Professionalism and Time he took to understand my requirements. I look forward to my Rolex journey with Laigns.
11 March 2026
Unprompted review
Reply from Laings
Good afternoon Mark,
Thank you so much for taking the time to share your experience with us.
We will be delighted to assist you further on your Rolex journey, and look forward to seeing you again soon.
Have a lovely weekend!
Kind regards,
Kim
Client Services
Lynsey at Laings Glasgow
My husband had his watch serviced and repaired by Laings in Glasgow , such a great professional service. All the staff are so friendly and helpful and it is a pleasure to visit . We really wanted to say a huge thank you to Lynsey, this lady is so good at her job , she is very personable and a delight to deal with. Thank you Lynsey for all your help and it has been lovely to meet you . Many thanks Mark and Sue from Cumbria .
24 January 2026
Unprompted review
Reply from Laings
Good morning Susan,
Thank you for sharing your lovely feedback for Lindsay!
It is a delight to hear how she provided you with such wonderful service, with her warm and attentive nature. We are thrilled that she created such a special experience for you both throughout the service journey of your husband's timepiece.
We thank you for your kind words and we hope to welcome you back to the store again soon!
Kind regards,
Gemma
Excellent experience
Excellent and knowledgeable staff who provided a welcoming and friendly atmosphere. Peter listened to what I was looking for and then provided choices that met my requirements. Excellent experience.
23 February 2026
Unprompted review
Reply from Laings
Good afternoon, Ms. Jones,
Thank you very much for your kind review, it's so wonderful to hear that Peter was able to provide you with such an excellent experience.
We look forward to seeing you again!
Kind regards,
Kim
Client Services
Jan was great - highly recommend
Jan was great. Delighted with our rings
13 February 2026
Unprompted review
Reply from Laings
Good afternoon Ronan,
Thank you so much for your review!
I'll be sure to share this with Jan and the management team in store.
We look forward to seeing you again.
Kind regards,
Kim
Client Services
TAG HEUER
The team were very accomodating and dealt with my query in a friendly and helpful manner. I was in the store to have my watch serviced, and ended up buying another watch. Very happy with the service..
24 February 2026
Unprompted review
Reply from Laings
Good afternoon Ms. Duncan,
Thank you so much for taking the time to share your kind review.
I hope you're thoroughly enjoying your new timepiece, and are equally happy with the service work completed on your existing watch.
We look forward to assisting you again soon.
Kind regards,
Kim
Client Services
Amanda was very helpful and extremely…
Amanda was very helpful and extremely knowledgeable!
25 February 2026
Unprompted review
Reply from Laings
Good afternoon Gareth,
Thank you so much for your 5* review.
I'll certainly share your kind comments with Amanda, we're thrilled to hear you had such a great experience at Laings.
We hope to see you again!
Kind regards,
Kim
Client Services
Audrey and i always get a massive…
Audrey and i always get a massive welcome by Margaret, Xiao Xiao and the team.
Thanks, Iain
24 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mr Lindsay,
Thank you for your 5-star review.
It is great to hear how Margaret, Xiao Xiao and the team always provide you both with a warm welcome when visiting our Glasgow showroom.
We hope to welcome you both back soon!
Kind regards,
Kimberley
It’s because of Jumana
It’s because of Jumana, one of your respectable and hardworking staff. The way she treated us is immesurable. She’s knowledgeable with all your products. All our querries are answered and explained well. She’s polite. I highly recommend Laings to my friends and colleagues mainly because of how all your staff value their customer special mention to Jumana. More power to Laings..
19 February 2026
Unprompted review
Reply from Laings
Good afternoon, Vhie,
I hope this finds you well, and thank you for your review.
It is wonderful to know that Jumana provided you with exceptional service with her warm nature and expertise when browsing our collections. It's lovely that she was able to answer all your questions and ensure you were fully informed about the piece.
We thank you for the recommendation and look forward to you rnext visit.
Kind regards,
Kimberley
Laings service dept…
I was in contact with the service dept and found both people I dealt with very helpful, knowledgeable and welcoming. Would encourage me to come back if I needed further help/particular service and would recommend others to use Laings.
21 February 2026
Unprompted review
Reply from Laings
Good afternoon,
Thank you for your 5* review.
We seek to assist through the lifetimes of your pieces and are delighted to know that our Service Specialists provided you with helpful and knowledgeable service with your item.
We are thrilled to know you would recommend Laings and hope to welcome you back soon!
Kind regards,
Kimberley
I visited the Laings store in Cardiff…
I visited the Laings store in Cardiff prior to Christmas, and spoke with Tom in my quest to buy a new Rolex.
he was very helpful and listened, unlike another Rolex AD. Two days later i received a call saying that my desired watch would be there the next day. this was after an email confirming my requirements from Tom.
easy staff to deal with
no pressure sales
it was a no brainer of where to buy a quality watch that was needed for a holiday abroad.
i would highly recommend Laings of Cardiff
22 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. Johnson,
Thank you for sharing your wonderful review!
It is a pleasure to hear how Tom assisted you with your special purchase. We are thrilled to know that through his attentive nature, he created a seamless experience for you throughout.
We thank you for the recommendation, and we hope you enjoy your beautiful Rolex timepiece for many years to come!
We very much hope to see you again soon.
Kind regards,
Gemma
Fantastic support from Laings
Fantastic support from Laings, Cardiff. Amanda was really knowledgeable, patient and a big help. Thanks all
20 February 2026
Unprompted review
Reply from Laings
Good afternoon, Owain,
Thank you for your review.
We’re delighted to hear that Amanda and our Cardiff Specialists provided fantastic support during your visit. We are pleased to know that Amanda’s knowledge and helpfulness created a 5-star experience for you.
We hope to welcome you back soon.
Kind regards,
Kimberley
Reply from Laings
Good afternoon, Mr Lawson,
Thank you for your 5* review.
It is great to know you felt very welcomed during your visit and that our Specialists provided you with great service.
We hope to welcome you back soon.
Kind regards,
Kimberley
Very friendly knowledgeable staff who…
Very friendly knowledgeable staff who always give expert advice.
15 February 2026
Unprompted review
Reply from Laings
Good afternoon, Ms Stallard,
Thank you for your review.
It is lovely to know that our Specialists were able to assist with your enquiry and ensure you were fully confident and informed during your visit.
We look forward to assisting you again in the future.
Kind regards,
Kimberley
Staff are extremely knowledgeable
Staff are extremely knowledgeable
15 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mr Livingston,
Thank you for your 5-star review.
It is wonderful to know that our Specialists knowledg adn exerptise helped you during your recent visit.
We look forward to welcoming you back soon.
Kind regards,
Kimberley
Reply from Laings
Good afternoon, Mr Simpson,
Thank you for your 5* review.
We are pleased to hear that the team provided you with excellent service and attention to detail during your visit.
We hope to assist you again in the future.
Kind regards,
Kimberley
Welcoming experience
Welcoming experience, and served by a lovely chap called Scott who was evidently very knowledgeable about Rolex watches, with a genuine interest. I was even offered coffee :-)
Follow up email received same day on the particular model I looked at.
18 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mark,
Thank you for your review.
It is great to know Scott made you feel welcomed when exploring our Rolex collection and that his warm nature and expertise added to your visit.
It's lovely to hear he reached out after your appointment to confirm your preferred model, and we very much look forward to your next visit.
Kind regards,
Kimberley
Very helpful staff.Adrian was a huge…
Very helpful staff.Adrian was a huge help
12 February 2026
Unprompted review
Reply from Laings
Good afternoon, Mr. Moore,
Thank you so much for sharing your wonderful review!
It is a delight to hear how Adrian created a 5* experience for you with his helpful nature.
We thank you for your feedback, and we hope to see you again soon!
Kind regards,
Gemma
Emma at the Glasgow flagship is…
Emma at the Glasgow flagship is amazing. I’ve purchased 3 watches and had another serviced. I have also introduced my partner who has a note of interest on a watch too. She is a credit to Laings.
10 February 2026
Unprompted review
Reply from Laings
Good morning Pete,
Thank you for your wonderful feedback regarding your recent in-store experience with Emma!
It is fantastic to hear how she helped you choose the perfect timepieces to add to your collection and assisted your partner with their interest. It is lovely to know that she created such a special experience for you, and we thank you for your kind words.
A warm welcome awaits you from Emma and our specialists next time you are visiting!
Kind regards,
Gemma
Reply from Laings
Good morning, Mrs. Lawson,
Thank you so much for sharing your lovely 5* review!
We are delighted to hear how pleased you are with the service received when making your special purchase via our website, and that the delivery was prompt.
Thank you for your lovely feedback, and we very much hope to assist you again in the future!
Kind regards,
Gemma
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