Beautiful clothing. If you are not satisfied they will reimburse your money without a hassle. Great company. My choice for all events now

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My order came within two days! Crazy considering I'm in Denver and the shipment came from Spain. It was a little interesting in sizing, for reference I'm 5'5, 135lbs and I ordered a small skirt and me... See more
Company replied
Great experience 10/10!! The shipping was super quick and the dress was amazing quality. Unfortunately a little big on me so I had to return but that was also a very simple process. I will be ordering... See more
Company replied
I am very disappointed with this. I bought a dress online in portugal. Where there is an option to do check out as guest to pay online. I did pay it with mb way Gateway HI PAY SA e o Aquire Adyen (Pla... See more
Company replied
Company details
Written by the company
Nuestro objetivo siempre ha estado muy claro: crear ropa de fiesta con la que te veas tan tú como cualquier otro día pero más guapa, sin sentirte disfrazada. Nosotras diseñamos desde cero todas las colecciones, trabajamos en los patrones para que sienten bien a todo tipo de mujeres y buscamos tejidos con caída y consistencia.
Contact info
Madrid, Spain
- +34 919 49 80 86
- info@ladypipa.es
- ladypipa.com
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Perfect Fit and Style, Easy Return, Ships to Switzerland
I’m really happy with the dress I ordered — it fit true to size and fell beautifully. I received many compliments while wearing it to a wedding. It’s a stylish and refreshing alternative to more mainstream brands. I also ordered earrings that matched the dress perfectly.
I returned two other items and the return process was smooth and hassle-free. I'm especially glad that they ship to Switzerland and allow returns from there — a big plus.

Reply from Lady Pipa
Don’t refund returns!
The dress I ordered for over £200 was made out of polyester only. I chose to return the item as too big and bad material quality for the price, it was returned start of June and I have still not received my refund. I have chased this up with them via email as I don’t speak Spanish to call them and no response. Don’t order from this company. #371902

Reply from Lady Pipa
Employess TOP
I had a perfect experience. Now a days is really hard to find a place you can buy wedding dresses in a store, because everything is online. Not only because you can try them, but because lady pipa’s employes, help you til you find “the one”, they are super, nice and patience with you, and they give you all the options, colors, sizes and alternatives. Honestly now a days this is what you need. I came out from the store with not just the dress, with 2 dresses. Worth the experience. Thank you so much. They should be comissioned.

Reply from Lady Pipa
A great find and a great customer service experience
I am so pleased to have found Lady Pipa! The clothes I ordered were exactly what I wanted - lovely fabric and just a bit different from the clothes I keep seeing in shops. I returned a bag I had ordered as it wasn’t quite what I needed and I was a bit concerned about getting it back to Spain from UK - but the refund process was quick and easy. Am just about to place another order for a replacement bag and am really looking forward to seeing what I can buy next. Have recommended Lady Pipa to everyone!!

Reply from Lady Pipa
Quick shipping! Great styles!!
Quick shipping!! Great products at very reasonable prices. So stylish and fun!

Reply from Lady Pipa
broke the first time trying on
spend 300$ on this dress for my wedding rehearsal dinner and the zipper does not work, the dress ripped the first time i tried it on and now i have to scramble to last minute find something in 1 week. incredibly stressful and dissapointing

Reply from Lady Pipa
Return- customer service helpful
I had an issue with my return because the post made a mistake and the package was shipped back to my address. I was no longer in the return period. So I contacted the customer service and they were very helpful and immediately send me a return label.

Reply from Lady Pipa
Terrible
I have never left a review before but this service is terrible!
The quality of the dress was low and was too big so I requested a return slip which they processed.
The dress took 6 days to arrive to the UK, I requested the return shortly after and posted it the next day. They are now saying I am not going to get refunded because from the day of purchase, the day they received the return is 15 days later. The return policy is clearly a scam because it takes over 15 days for postage to and from the UK. I will be taking it to the small claims court if they don't return my refund.
If they weren't going to process my refund. Why would they process my return?! I'm now without £180 and could have sold the brand new dress if I wasn't going to get a refund.....

Reply from Lady Pipa
Super happy!!
I really loved everything about this process. The payment and website was great, the tracking went well and fast and the end product is beautiful!! The fabric of the two dresses is comfortable and good in quality. The colors are so pretty as well :) I would even say that the dresses are bigger bust approved, which can be difficult to find!
Easy to buy online
The Egeo dress saved me
The Egeo dress saved me - I didn't have anything to wear to a wedding; I ordered on Tue and the dress was with me on Fri! It was the star of the wedding - after the wedding dress :)
Beautiful is the word
I finally found my size, not corresponding to the website sizes but more similar to the size in Zara. Recommend some improvement in this area to offer a better customer experience.
The dresses are amazing !!! I searched a lot in other shops but the beauty and stile of Lady Pipa is not easy to find. Great job guys, please continue like this
Delivery all efficient and easy
Delivery all efficient and easy, but unfortunately the quality of the products was below par and sizes are way too small /are not suitable for hourglass shapes! The dresses definitely did not justify 190 euros each and one of the hems was already unravelling before it was taken out of the packet! very very disappointing as they look beautiful on the website

Reply from Lady Pipa
Very satisfied
Quick shipping, and the dress suits perfectly. Good material quality. Overall im very satisfied with the purchase!

Reply from Lady Pipa
Calidad baja
Timely delivery but the quality of the product was very low. Returned all the dresses. Hope to get my refund soon

Reply from Lady Pipa
Everything was amazing!
Everything was amazing!
From the style, the quality, the personal customer service, the speedy delivery to my tote bag! Incredible! ¡Gracias por todo!
¡Definitivamente no será la última vez!

Reply from Lady Pipa
Amazing quality and selection of…
Amazing quality and selection of original clothes!
I highly recommend, this is the only story I am now ordering dresses from now on.

Reply from Lady Pipa
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