Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(307)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience

From the beginning she went over all of my creditors helping me the best way to fix my problem. Very thorough into the point to help me understand what was best for me to fix this credit problems, and high interest rates.. I think she did an outstanding job from beginning to end and even transferred over to the law firm to talk to me. I would recommend this company to all my friends.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Rick was very helpful

Rick Torres was very helpful, and kept me informed every step of the way, he was friendly, and made sure I understood the program, and guaranteed me he will be my liaison through the program, he was very concerned about me taking care of my other finances, and not to worry about the ones involved in the program, he made me feel less ke”I got this”

14 December 2025
Unprompted review
Rated 5 out of 5 stars

Michael A was great!

Michael A was great! He answered all of my questions and made me feel very comfortable. I was really nervous about entering in to the program but he after speaking with him I felt so much better. Definitely recommend him to anyone.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Debt Relief

Michael A helped me in a smooth procedure so that I may become debt free, explaining various solutions for eliminating my financial log jam. Michael A, thank you once more for helping me.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

The agent was very knowledgeable and…

The agent was very knowledgeable and provided clear helpful guidance on addressing my financial issues. They offered multiple options and resources to help me work toward getting out of debt, which made me feel supported and informed. I appreciate their professionalism.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Patience & Understanding

Andrew was patient, friendly and understood the circumstances leading to my financial problems created between September- November 2025. I felt that Andrew provided exceptional service and supported my need for assistance through a very difficult time as a result of medical issues and the extenuating circumstances that my medical issues have created for me financially.
Thank you, Andrew for everything. The process went smoothly even though I had Internet issues, but we will get those resolved and we will talk soon. Thank you for providing comfort and peace of mind. Going forward.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Joti is very amazing

Joti is very amazing . I literally felt like she figured my life chaos out very quickly and she was very personable . I would definitely recommend her .

1 December 2025
Unprompted review
Rated 1 out of 5 stars

I can’t trust this company specially…

I can’t trust this company specially guy who call me to do my application
He ask me my social security number on phone and I said I can’t give to him on phone he said i wasted his time

4 December 2025
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry for the inconvenience. Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Rick was so personable

Rick was so personable. Didn’t make me feel bad for getting myself into this situation but was just concerned to get me out of it. I don’t feel hopeless anymore.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Just want to say that Micheal Mandell…

Just want to say that Micheal Mandell from ladder loans was very professional and did a great job helping me through this transition and getting all my bills in order , I will definitely recommend to all my colleagues and friends ….

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Grateful and blessed!!

When I first started this process, I was completely overwhelmed and extremely tired of the vicious cycle I was in. After speaking with Rick Torres several times, he made the process so easy to understand and helped me figure out a way to get out of the exhausting cycle and be able to actually have a paycheck without it being gone immediately! I am so grateful for the assistance and guidance he gave and cannot wait for my journey with FDR to embark!

17 November 2025
Unprompted review
Rated 4 out of 5 stars

In regards to Ladder Loans and agent Joti

One comes to find quickly that the debt industry is exhausting and full of snake oil salesman and rug pullers who just won’t leave you alone. Then there is Joti, a breath of fresh air in a smog filled business landscape. Joti never made me feel pressured. She worked around me and on my terms in regards to method of correspondence, time, etc. She was a pleasure to work with and made me feel comfortable in a time I forgot what comfortable was. I can’t recommend Joti highly enough..

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Andrew did such a great job

Andrew did such a great job. He made me feel at ease. He is knowledgeable and made the whole process simple. Thank you for all the help!

17 November 2025
Unprompted review

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