Ladder Loans Reviews 307

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making them feel at ease and understood. Many highlight the exceptional customer service, noting that representatives are understanding, patient, and provide clear explanations. The overall service is described as excellent, with people appreciating the smooth onboarding process and the feeling of being guided and supported through their financial decisions. However, some people mentioned issues with contact, experiencing unprofessional behavior, information about loan options versus debt settlement that was perceived as unclear or inconsistent, and being asked for sensitive information over the phone. There were also instances where customers felt pressured or that their concerns were not adequately addressed, leading to frustration with the process.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, knowledge, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Service

Customers had positive experiences with service, with many recommending it and expressing gratitude for the... See more

User experience

Customers consistently note positive experiences with user experience, describing it as straightforward,... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers appreciating the option to receive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything,... See more

Rated 5 out of 5 stars

Andrew helped me change my finances!! He did an awesome job!! He was so up beat, kind, and knowledgeable. He explained everything to help me understand what would be happening. He gave me exact instru... See more

Rated 5 out of 5 stars

I spoke with Michael Amezquita and he was super understanding, kind, informative, patient and helpful! If you are struggling financially, I would highly recommend you speak with him! I was so stressed... See more

Rated 5 out of 5 stars

It was an absolute pleasure to work with Jyoti. She was very knowledgeable with all of the information of the program. Any questions or concerns that I had were answered and explained with clarifica... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Ladder Loans are invitation-only installment loans for responsible people like you who are looking to pay off higher interest loans. These fast and hassle free loans are designed to save you interest and help you pay off your existing loans faster.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(307)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ladder loans

I kept getting Flyers so I decided I'd give them a call. The people seem nice but when you give them your information your loans come back with 35% interest rate type loans, even with fair to good credit. Then they immediately go into debt relief at that point I said thank you for your time and hung up

26 February 2026
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry for the inconvenience. Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 3 out of 5 stars

I recently had a uncomfortable…

I recently had a uncomfortable experience with a agent named Marcos D it began ok but went down south after he continued to try and put me in a debt relief program. Today 2/12/26 a senior financial consultant named Michael M. Contacted me by email and wanted to do a soft pull on my credit. I responded and told him I was only interested in a loan. He never responded again! I wonder if this is a loan company or a debt settlement company only ?

12 February 2026
Unprompted review
Ladder Loans logo

Reply from Ladder Loans

We are sorry for the inconvenience. Please email me at
Alex@ladderloans.com so I can reach out to resolve this issue with you.

Rated 5 out of 5 stars

Joe Higgins awesome

Joe Higgins made the process very easy...everything was explained in a way I didn't have to ask what something meant...He was very helpful and thorough through the entire process...

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Wes is busy with me however this is the Guy to help you!

Just started the process ill try to keep everyone updated. However I really lucked out, which is not normal, I got a gentleman representing and helping me, Wes is thename and he explains everything, continues to tell meto not worry so much and leave all the stresses with him. He is professional yet makes me laugh. He's educated and has many years of experience and knowledge, which helps me feel at ease.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Joey Gonzalez was amazing

Joey Gonzalez was amazing! Joey went above and beyond to answer all the questions, it’s a relief to get the help! Joey has great customer service and makes you feel comfortable and confident.

Thanks again

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Joey@ladder loans is awesome to work with

Hello. My experience with Ladder Loans was really awesome. I’d have to say it was a lot of talking and singing paperwork ,but everything worked out perfectly and I’m am very happy with Joey @ Ladder Loans. He was really patient with me and he really wanted me to get this loan and whent out of his way to make sure everything came through properly. So I highly recommend Joey from ladder loans. This really helped me out so much. Thanks a million!!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Jacquie Morales

Jacquie Morales really helped me out - she is awesome! Jacquie explained everything so clearly and patiently. Including different options with my car loan. Just to be able to feel like I had a plan and could see the end of the tunnel helps my piece of mind so much.
Thank you Jacquie and Ladder Loans.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Drowning in debt

I was hesitant about calling. But after I spoke with Rick Torres he made me so comfortable with speaking about my situation. After so many denials from so many others. He was able to see me for the person I was before my financial crisis started. I appreciate the time and dedication in which he spent with me to help give me a resolution. To help me breathe again. So, if you are drowning in debt, please give a call. Thank you so much Rick.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Michael Mandell did an amazing job…

Michael Mandell did an amazing job helping me through the process with Five Lakes Law Group. Mike is so knowledgeable and explains things so well. I am certain that it was a blessing in my favor that he answered the phone when I called. I definitely had a 5/5 experience.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Joey Gonzalez was excellent

Joey Gonzalez was excellent. I had low expectations before the first call, but was pleasantly surprised by how thoroughly Mr. Gonzalez explained everything. All in all, an excellent experience with Joey Gonzalez of LadderLoans.

1 January 2026
Unprompted review

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